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Cancel GLOSSYBOX
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Glossybox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Glossybox: Easy Method
What is Glossybox
Service overview
Glossybox is a beauty subscription service that delivers curated boxes of skincare, makeup and haircare samples and full-size items to subscribers.
Boxes are typically themed and intended for discovery of new brands via monthly or fixed-term plans managed through an online account.
Availability in South Africa
Glossybox has operated internationally; South Africa customers often follow the international cancellation and returns processes used by the UK/IE operation.
If you subscribed through a mobile app (Apple App Store or Google Play) different cancellation rules may apply via those platforms.
How to cancel Glossybox
Cancel via your online account
- Log into My Account on the Glossybox site you used to subscribe.
- Go to the subscription area and choose Cancel Subscription before the monthly cut-off (usually the 14th or 15th).
- Confirm the cancellation and keep any confirmation message or screenshot for your records.
Cancel via app stores or written notice
- If you started the subscription via the Apple App Store or Google Play, cancel through that platform - billing and cancellations are handled by Apple/Google.
- For postal or formal notices, send correspondence to the UK customer service postal address shown at the end of this guide.
What happens when you cancel
Future renewals
Cancellation stops future auto-renewals when done before the relevant monthly cut-off date.
Fixed-term plans (3, 6, 12 months) must be cancelled before the 14th of the final month to prevent renewal; they cannot be terminated early during the active term.
Account access and data
Your account will remain available to view past orders and confirmations unless you request account deletion separately.
Retain cancellation confirmations and transaction records in case of billing disputes with your payment provider.
Will I get a refund?
General refund policy
Refunds for unopened/unworn goods are governed by the returns policy and applicable consumer law where the sale was made.
Glossybox states subscription cancellation does not automatically entitle you to a refund for boxes already paid for or delivered; cancellation prevents future boxes only.
Cooling-off period and returns
- Where EU consumer law applies, there is a 14-day right to cancel (cooling-off) for unopened goods with a full refund including delivery.
- Items must generally be returned within 30 days of dispatch, unused and in original condition; return postage is not reimbursed.
- If you subscribed via Apple or Google Play follow those platforms’ rules for any possible refunds.
Glossybox plans and pricing
Known historical pricing
There is limited recent public pricing information for South Africa. The table below shows a historical reference price and an instruction to confirm current rates.
Contact for current pricing
For current South Africa pricing or availability contact Glossybox customer support or check your account page.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Monthly subscription (historical) | R130 (historical) | Monthly | Box with 3 - 5 beauty trial products; delivery |
| Current pricing | Contact for pricing | Contact | Check account or contact support for up-to-date plans |
Your consumer rights in South Africa
General protections
South African consumers are protected by the Consumer Protection Act (CPA), which provides rights to fair value, good quality and safety of goods and services.
If goods are defective or not as described you generally have remedies including repair, replacement or refund depending on the circumstance.
Distance sales and subscriptions
Distance-selling rules and any statutory cooling-off periods can vary; EU-style 14-day rights apply where EU consumer law governs the sale, not automatically in South Africa.
If you are unsure about your specific rights, contact the supplier, your payment provider or a local consumer advice service for guidance.
Customer experiences
Positive feedback
Some customers praise Glossybox for its value as a discovery service and themed, curated boxes that introduce new brands and samples.
Promotional codes and occasional full-size items are noted positives by reviewers.
Negative feedback
Many complaints relate to difficulties cancelling, unexpected renewals and being charged despite cancellation attempts.
Other issues reported include poor or slow customer service and problems with wrong, repetitive or unsatisfactory box contents.
Documentation checklist
Before you cancel
- Account login email and password.
- Subscription confirmation and billing dates.
- Payment method details and recent transaction receipts.
After you cancel
- Cancellation confirmation screenshot or email.
- Proof of return shipment if returning a box (tracking number).
- Any correspondence with customer service or app-store receipts (if applicable).
Common mistakes
Missing the cut-off date
Many customers attempt cancellation after the monthly cut-off (usually the 14th or 15th) and are still charged for the next box.
Always cancel before the cut-off and retain confirmation to avoid disputes.
Using the wrong cancellation pathway
Cancelling on the website will not stop charges if you subscribed through Apple/Google - those platforms require cancellation in their subscription settings.
Also, cancelling a fixed-term plan early does not usually grant refunds for the unused portion of the fixed term.
Comparative recap
Key comparison points
This table compares typical outcomes when cancelling directly via Glossybox vs cancelling via app stores or not cancelling correctly.
How to interpret
Use the table to check likely refund outcomes and where to cancel depending on how you subscribed.
| Item | Glossybox website subscription | Apple/Google Play subscription |
|---|---|---|
| Where to cancel | My Account > Cancel Subscription | Apple App Store or Google Play subscriptions screen |
| Refund for already delivered box | Refund only under returns policy for unopened items (subject to terms) | Subject to app-store refund rules; contact store for disputes |
| Effect of late cancellation | Next box is usually charged if after cut-off | Next billing cycle may still be charged if not cancelled in store |
After cancelling
What to do immediately
Keep the cancellation confirmation and monitor your bank/card statement for any further charges.
If you are charged after cancelling, contact Glossybox customer service and your payment provider with your documentation.
Helpful links
- Glossybox terms and conditions
- Glossybox refunds and returns
- Glossybox FAQs
- Guide for App Store / Google Play subscriptions
Address
Postal address for formal notices
Glossybox Customer Service Department, Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, CW9 7RA, United Kingdom.
Notes on correspondence
If you send postal cancellation or dispute notices from South Africa, use tracked international post and allow time for delivery and response.
Keep copies of all documents and tracking details in case you need to escalate with your bank or a consumer protection body.