Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel KILO GRUPE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kilo Grupe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kilo Grupe: Easy Method
What is Kilo Grupe
Overview
Kilo Grupe is presented as a shopping service offering subscription access to grocery and household product selections. Public information about the company’s subscription and support details is limited.
Subscription model
Available public sources do not list a clear cancellation or refund policy specific to Kilo Grupe. Pricing seen in app-store listings may relate to an app named "Kilo‑" and may not map directly to Kilo Grupe's web service.
How to cancel Kilo Grupe
If you subscribed through Apple (App Store)
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions to view and cancel Apple-managed subscriptions.
- If you cannot find the subscription, check the App Store purchase history or the Apple receipt email for the exact subscription name and billing identifier.
If you subscribed through Google Play, web checkout, or a payment provider
- For Google Play: open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions to cancel.
- For web subscriptions or PayPal/bank card charges: log in to the payment provider and cancel recurring payments or subscriptions there.
- If you cannot cancel directly, gather receipts and contact the payment provider (PayPal, bank, or card issuer) to request cancellation or to stop future charges.
What happens when you cancel
Access after cancellation
Typically you retain access until the end of the paid billing period when you cancel an auto‑renewing subscription.
If the subscription is managed outside app stores, access rules may vary; confirm the expiry date in your account or receipt.
Account and data
Canceling a subscription does not always delete your account or personal data. Check account settings for deletion options if you want full removal.
Keep copies of receipts and screenshots of cancellation confirmations for at least 90 days in case of disputes.
Will I get a refund?
Policy status
No explicit refund policy for Kilo Grupe or kilogrupe.com was located in public help or terms resources.
A different site (kilogrammes.com) references a 14‑day withdrawal period; that policy is for a separate entity and is not confirmed to apply to Kilo Grupe. See the kilogrammes refund page.
How to request a refund or dispute a charge
- If you paid via Apple or Google, request refunds through their official refund processes and include receipts and dates.
- If you were charged via PayPal or your card without your consent, open a dispute with PayPal or contact your card issuer to request a chargeback.
- Document all communications and retain transaction records when requesting a refund or filing a dispute.
Kilo Grupe plans and pricing
Listed in‑app prices (source: app listing)
The following prices were seen on an App Store listing for an app named "Kilo‑". These may not directly correspond to Kilo Grupe’s web subscriptions or plans.
Pricing table
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| In‑App Purchase (unspecified tier) | R59.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R99.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R119.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R249.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R699.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R999.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R1,499.99 | Unknown | Not specified |
| In‑App Purchase (unspecified tier) | R1,999.99 | Unknown | Not specified |
Your consumer rights in South Africa
Key protections to consider
South African consumers are generally protected by the Consumer Protection Act (CPA) and other consumer laws that require fair, honest and safe business practices.
Rights commonly available include remedies for defective or misrepresented goods or services and the right to transparent pricing and terms.
How to act if you have a problem
- Collect transaction evidence (receipts, screenshots, emails) before contacting the merchant or payment provider.
- If the merchant does not resolve the issue, consider contacting the National Consumer Commission or seeking legal advice for next steps.
Customer experiences
Public review presence
No reviews for Kilo Grupe were located on TrustPilot or ProductReview South Africa according to the checked sources.
The absence of mainstream reviews means relying on payment records and direct evidence is important when disputes arise.
Reported issues
There are public reports on ScamWatcher alleging unauthorized PayPal charges labelled "UAB Kilo Grupe" or related aliases, including recurring charges and unclear subscription origins.
- Report of recurring PayPal charges continuing for nearly a year: ScamWatcher report.
- Report of an unauthorized €46 PayPal charge referencing hello@kilo.health and UAB Kilo grupė: ScamWatcher report.
Documentation checklist
What to collect before contacting support or your bank
- Order confirmation or in‑app purchase receipt (App Store or Google Play receipt).
- Bank or PayPal transaction entries showing the charge date, amount and merchant descriptor.
- Screenshots of subscription pages, account settings, or any cancellation screens.
- Copies of emails or messages from the merchant, and the dates of all interactions.
How to present evidence
- Organize items chronologically with clear filenames or a single PDF for the dispute.
- Note the exact wording of charges on your card/PayPal statement to help identify the merchant descriptor.
Common mistakes
Mistakes when cancelling
Assuming cancellation through the website removes recurring payments handled by a payment provider is common. Always confirm cancellation in the payment method used.
Mistakes when disputing charges
Waiting too long to raise a dispute or failing to gather receipts and transaction records weakens your case with banks or PayPal.
Also avoid canceling a card before filing a dispute if the issuer requires an active account for investigation.
Comparative recap
Quick comparison
The table below contrasts the available public information for Kilo Grupe with typical expectations from a clearly documented subscription service.
Summary table
| Feature | Kilo Grupe | Typical subscription service | 期間 |
|---|---|---|---|
| Cancellation instructions available | Not publicly listed or unclear | Clear account or app‑store cancellation steps | Unknown |
| Refund policy | No explicit policy found publicly | Published refund terms and procedures | Unknown |
| Reported payment problems | Public reports alleging unauthorized or recurring PayPal charges | Occasional disputes; merchant support and dispute resolution available | Unknown |
| Pricing transparency | Some in‑app prices visible but plan details unclear | Plans with names, periods and feature lists | Unknown |
After cancelling
Immediate next steps
- Confirm cancellation by checking the payment method for the next renewal charge date and retaining cancellation confirmation screenshots.
- Monitor bank and PayPal statements for at least two billing cycles to ensure no further charges occur.
Helpful links and follow up
If you need examples of a merchant refund/returns page (different entity), see the kilogrammes refund page: kilogrammes refunds & returns.
To review user‑reported problems, see two public reports on ScamWatcher: report 1, report 2.
Address
Registered or cancellation address
No public physical or postal address for Kilo Grupe (Kilo via kilo.co) was identified in available sources.
There is no publicly listed cancellation address specific to Kilo Grupe; users should rely on app‑store subscription management or payment provider controls to cancel recurring charges.
How to contact if you need to escalate
If you cannot cancel or stop charges, escalate via the payment provider (Apple, Google, PayPal, or your bank) and provide your transaction evidence.
If unresolved, consider contacting South African consumer authorities or legal counsel for assistance with disputed charges.