Cancellation Kilo Grupe: Easy Method

What is Kilo Grupe

Overview

Kilo Grupe is presented as a shopping service offering subscription access to grocery and household product selections. Public information about the company’s subscription and support details is limited.

Subscription model

Available public sources do not list a clear cancellation or refund policy specific to Kilo Grupe. Pricing seen in app-store listings may relate to an app named "Kilo‑" and may not map directly to Kilo Grupe's web service.

How to cancel Kilo Grupe

If you subscribed through Apple (App Store)

• Open Settings on your iPhone/iPad, tap your name, then Subscriptions to view and cancel Apple-managed subscriptions.
• If you cannot find the subscription, check the App Store purchase history or the Apple receipt email for the exact subscription name and billing identifier.

If you subscribed through Google Play, web checkout, or a payment provider

• For Google Play: open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions to cancel.
• For web subscriptions or PayPal/bank card charges: log in to the payment provider and cancel recurring payments or subscriptions there.
• If you cannot cancel directly, gather receipts and contact the payment provider (PayPal, bank, or card issuer) to request cancellation or to stop future charges.

What happens when you cancel

Access after cancellation

Typically you retain access until the end of the paid billing period when you cancel an auto‑renewing subscription.

If the subscription is managed outside app stores, access rules may vary; confirm the expiry date in your account or receipt.

Account and data

Canceling a subscription does not always delete your account or personal data. Check account settings for deletion options if you want full removal.

Keep copies of receipts and screenshots of cancellation confirmations for at least 90 days in case of disputes.

Will I get a refund?

Policy status

No explicit refund policy for Kilo Grupe or kilogrupe.com was located in public help or terms resources.

A different site (kilogrammes.com) references a 14‑day withdrawal period; that policy is for a separate entity and is not confirmed to apply to Kilo Grupe. See the kilogrammes refund page.

How to request a refund or dispute a charge

• If you paid via Apple or Google, request refunds through their official refund processes and include receipts and dates.
• If you were charged via PayPal or your card without your consent, open a dispute with PayPal or contact your card issuer to request a chargeback.
• Document all communications and retain transaction records when requesting a refund or filing a dispute.

Kilo Grupe plans and pricing

Listed in‑app prices (source: app listing)

The following prices were seen on an App Store listing for an app named "Kilo‑". These may not directly correspond to Kilo Grupe’s web subscriptions or plans.

Pricing table

Your consumer rights in South Africa

Key protections to consider

South African consumers are generally protected by the Consumer Protection Act (CPA) and other consumer laws that require fair, honest and safe business practices.

Rights commonly available include remedies for defective or misrepresented goods or services and the right to transparent pricing and terms.

How to act if you have a problem

• Collect transaction evidence (receipts, screenshots, emails) before contacting the merchant or payment provider.
• If the merchant does not resolve the issue, consider contacting the National Consumer Commission or seeking legal advice for next steps.

Customer experiences

Public review presence

No reviews for Kilo Grupe were located on TrustPilot or ProductReview South Africa according to the checked sources.

The absence of mainstream reviews means relying on payment records and direct evidence is important when disputes arise.

Reported issues

There are public reports on ScamWatcher alleging unauthorized PayPal charges labelled "UAB Kilo Grupe" or related aliases, including recurring charges and unclear subscription origins.

• Report of recurring PayPal charges continuing for nearly a year: ScamWatcher report.
• Report of an unauthorized €46 PayPal charge referencing [email protected] and UAB Kilo grupė: ScamWatcher report.

Documentation checklist

What to collect before contacting support or your bank

• Order confirmation or in‑app purchase receipt (App Store or Google Play receipt).
• Bank or PayPal transaction entries showing the charge date, amount and merchant descriptor.
• Screenshots of subscription pages, account settings, or any cancellation screens.
• Copies of emails or messages from the merchant, and the dates of all interactions.

How to present evidence

• Organize items chronologically with clear filenames or a single PDF for the dispute.
• Note the exact wording of charges on your card/PayPal statement to help identify the merchant descriptor.

Common mistakes

Mistakes when cancelling

Assuming cancellation through the website removes recurring payments handled by a payment provider is common. Always confirm cancellation in the payment method used.

Mistakes when disputing charges

Waiting too long to raise a dispute or failing to gather receipts and transaction records weakens your case with banks or PayPal.

Also avoid canceling a card before filing a dispute if the issuer requires an active account for investigation.

Comparative recap

Quick comparison

The table below contrasts the available public information for Kilo Grupe with typical expectations from a clearly documented subscription service.

Summary table

After cancelling

Immediate next steps

• Confirm cancellation by checking the payment method for the next renewal charge date and retaining cancellation confirmation screenshots.
• Monitor bank and PayPal statements for at least two billing cycles to ensure no further charges occur.

Helpful links and follow up

If you need examples of a merchant refund/returns page (different entity), see the kilogrammes refund page: kilogrammes refunds & returns.

To review user‑reported problems, see two public reports on ScamWatcher: report 1, report 2.

Address

Registered or cancellation address

No public physical or postal address for Kilo Grupe (Kilo via kilo.co) was identified in available sources.

There is no publicly listed cancellation address specific to Kilo Grupe; users should rely on app‑store subscription management or payment provider controls to cancel recurring charges.

How to contact if you need to escalate

If you cannot cancel or stop charges, escalate via the payment provider (Apple, Google, PayPal, or your bank) and provide your transaction evidence.

If unresolved, consider contacting South African consumer authorities or legal counsel for assistance with disputed charges.