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Cancel NATUREBOX
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Naturebox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation NatureBox: Simple Process
What is NatureBox
Service overview
NatureBox is a subscription-based snack service that offers curated healthy snacks such as nuts, dried fruit, granola and similar items. Members choose snacks and can receive recurring shipments or one-off orders.
Where support information lives
Official cancellation and subscription support is provided on NatureBox's Help Center. Use the company support pages to follow official steps or to contact the team directly.
How to cancel NatureBox
Cancel a Membership on the website
- Log in at the NatureBox website.
- Go to Account Settings and click "Cancel Membership" above Total Store Credit.
- Cancel at least five (5) days before your next billing date to avoid the next membership charge.
- See official instructions: How do I cancel my account?
Cancel Subscribe & Save (recurring orders)
- Log in, open the Subscriptions tab, and choose "Cancel Subscription" below the Shipping Address for that subscription.
- Cancel at least three (3) days before the next billing date for that subscription.
- See official instructions: How do I cancel Subscribe & Save?
Cancel by contacting support
- Email support@naturebox.com or use the official contact options listed by NatureBox.
- You may also use the website chat option and select the cancellation path (see contact page for current options).
- Official contact and support guidance: How do I contact NatureBox?
What happens when you cancel
Account access and deliveries
After cancellation your account remains accessible for order history and account settings. Existing orders that have already been processed or shipped will still be delivered.
Billing and store credit
Cancelled memberships stop future renewal if cancelled within the required notice period. Membership fees already billed and store credits are described as non-refundable in NatureBox policy.
Will I get a refund?
Membership and store-credit policy
- NatureBox states membership fees and store credits are non-refundable once billed.
- Canceling does not automatically trigger refunds for membership charges already processed.
Orders, returns and exceptions
- Once an order is processed NatureBox cannot refund or stop the shipment.
- If you do not enjoy a snack, NatureBox indicates you may contact them within 90 days of purchase to request a Store Credit (not necessarily a cash refund).
- See official details on returns and contact options: Contact NatureBox
NatureBox plans and pricing
Pricing availability
No verified pricing in South African Rand (ZAR) for NatureBox in South Africa was found in the available public sources.
Contact for specific pricing
If you need exact prices or local availability, contact NatureBox support or check the official site while logged in for region-specific options.
| Plan | Price | Notes |
|---|---|---|
| Membership | Contact for pricing | Membership fees shown on the official site in USD for US customers; no ZAR pricing found. |
| Subscribe & Save | Contact for pricing | Recurring shipment pricing shown in USD on NatureBox site; region-specific pricing unknown. |
Your consumer rights in South Africa
General legal context
South African consumers are protected by the Consumer Protection Act (CPA), which contains rights around fair business practices, product quality, and certain cooling-off periods depending on the transaction type.
Practical guidance for NatureBox users in South Africa
- NatureBox policy does not explicitly address South African statutory rights; consider the CPA when assessing remedies.
- If you believe your CPA rights apply, keep documentation and contact local consumer-protection channels or legal advisors for next steps.
Customer experiences
Positive feedback
Some customers praise NatureBox for variety, snack quality and selection. Positive reviews note good product choices and overall satisfaction.
Common complaints
Reported issues include unexpected membership charges, difficulties cancelling or getting refunds, out-of-stock items in subscriptions, and variable customer service experiences.
Documentation checklist
Essential documents to gather
- Account email and login name used with NatureBox.
- Order numbers, subscription IDs and billing statements showing charges.
- Screenshots of account pages, cancellation steps, or correspondence with support.
When contacting support
- Provide order/subscription IDs, dates of charges, and a clear request (cancel, refund, store credit).
- Save any confirmation emails or chat transcripts after cancellation.
Common mistakes
Missing the cancellation window
A frequent mistake is attempting to cancel after the required notice period (membership: at least five days; Subscribe & Save: at least three days). Charges already processed will usually still occur.
Assuming app-store cancellation is sufficient
There is no verified App Store or Google Play cancellation instruction in the official support pages. Cancelling via the NatureBox website or contacting support is the documented route.
Comparative recap
Quick method comparison
| Method | Steps | Deadline before next billing | Refunds/Order cancellation |
|---|---|---|---|
| Web - Cancel Membership | Account Settings → Cancel Membership | At least 5 days | Membership fees non-refundable; processed orders cannot be stopped |
| Web - Subscribe & Save | Subscriptions tab → Cancel Subscription | At least 3 days | Cannot refund or stop shipment once processed |
| Contact Support (email/chat/phone) | Provide account and order details; request cancellation | Follow same timing guidance; earlier contact recommended | Support may advise on store credit; processed shipments typically cannot be canceled |
After cancelling
What to check immediately
- Save cancellation confirmation or screenshot from your account or chat transcript.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful official links
- Cancel account: How do I cancel my account?
- Cancel Subscribe & Save: How do I cancel Subscribe & Save?
- Contact support: How do I contact NatureBox?
Address
Company address
1100 Broadway Street #5487, Redwood City, CA 94063, USA
Other contact details
Support email: support@naturebox.com. Support phone (US): 888-613-6998. Use the official help pages for up-to-date contact options and hours.