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Cancellation Scentbird: Easy Method
What is Scentbird
Service overview
Scentbird is a subscription service that delivers fragrance samples (and related purchases) so subscribers can try designer scents before buying full sizes.
The service operates on recurring billing and offers single-month and multi-month prepaid options, plus à la carte purchases and gift subscriptions.
How it works
Subscribers choose a fragrance each cycle and receive a 30-day supply or selected product. Orders are processed and shipped according to Scentbird's schedule.
Billing and subscription management are available through the mobile app; website users may need to contact support for some actions.
How to cancel Scentbird
Cancel via mobile app
- Open the Scentbird mobile app.
- Go to Account → Manage Subscription → Cancel Subscription.
- You should receive a confirmation email after cancellation.
- For app help, consult Scentbird's contact page: Scentbird contact.
Cancel via website or Customer Experience
- There is no direct "cancel" button on the website version; you must contact Scentbird Customer Experience via the Help Center or email to request cancellation.
- Provide your account email, order details and state you want the subscription cancelled.
- See Scentbird's terms and contact points: Scentbird terms & contact.
What happens when you cancel
Deliveries and renewals
Cancellation stops future renewals but does not necessarily stop an order already being processed.
If an order is already processed or shipped, it may still be delivered; cancellation typically affects later cycles only.
Account and confirmation
After cancelling via the app you should receive a confirmation email; keep this for your records.
If you cancel via support, request written confirmation (email) and retain any ticket number for disputes.
Will I get a refund?
General refund policy
There are generally no refunds for shipped subscription items or for future renewals once processed.
Refunds are rare and Scentbird's policy is strict once an order is processed.
Exceptions and special cases
- Defective or damaged subscription items may be exchanged within 30 days per Scentbird policy.
- À la carte purchases (full-size fragrances, gift sets) can typically be returned within 15 days of delivery for store credit (not a cash refund).
- Multi-month prepaid plans (3-, 6-, or 12-month) remain active for the prepaid term; cancellation requests usually take effect only at the end of the prepaid period with no refund for unused time.
- If you cancel before the current order is processed, Scentbird may be able to refund that upcoming shipment; contact support immediately to request this.
- Gift subscriptions are non-cancelable and non-refundable.
Scentbird plans and pricing
Pricing note
Scentbird's publicly displayed plans are quoted in USD on their site. No verified ZAR pricing for South Africa was found.
For local pricing or currency details contact Scentbird directly via the links below.
Plan table
| Plan | Period | Price / Notes |
|---|---|---|
| Monthly subscription | Monthly | Contact for pricing (quoted in USD on site) |
| Prepaid multi-month | 3 / 6 / 12 months | Contact for pricing - prepaid terms apply (no refunds for unused periods) |
| À la carte purchases | One-time | Contact for pricing - returns typically for store credit within 15 days |
Your consumer rights in South Africa
Cooling-off and online purchases
Under South African law consumers commonly have a cooling-off right for online services which allows cancellation without reason within a short period after the agreement.
If you cancel within that cooling-off period you may be entitled to a refund within a statutory timeframe; check local consumer protection provisions for exact periods and procedures.
Warranties, delivery failures and fixed-term contracts
The Consumer Protection Act provides implied warranties - defective goods can often be repaired, replaced or refunded within a statutory period.
If an online order is not delivered within the agreed timeframe (or within the default statutory period), you can usually cancel and demand a full refund; fixed-term contracts may have notice requirements and reasonable early-termination terms.
Customer experiences
Positive feedback
Many users praise Scentbird as an affordable way to sample designer scents and enjoy variety without buying full-size bottles.
Subscribers often appreciate trying a new fragrance each month and the convenience of sample deliveries.
Common complaints
Several customers report difficulties cancelling via the website and delays or unresponsiveness from support.
Other complaints include continued charges after cancellation attempts, delayed or missing deliveries, and disappointment with sample sizes or post-trial price changes.
Documentation checklist
What to have when you contact support
- Account email address and full name used on the Scentbird account.
- Order number(s) and dates of charges or shipments.
- Screenshot(s) showing billing activity or the subscription page (if relevant).
- Clear statement that you wish to cancel and whether you request a refund for an unprocessed shipment.
Optional supporting items
- Proof of non-delivery (tracking info) if claiming non-delivery.
- Photographs of damaged or defective items for exchange requests.
- Saved confirmation emails or support ticket numbers.
Common mistakes
Expecting a website cancel button
Many users try to cancel on the web expecting a simple button; Scentbird requires app cancellation or contacting support for web-based accounts.
Timing and prepaid assumptions
Subscribers often assume cancelling will prorate or refund prepaid plans - in most cases prepaid multi-month plans remain active until the prepaid term ends and refunds are not issued for unused periods.
Another common error is not saving confirmation of cancellation; always request and keep written confirmation.
Comparative recap
Quick comparison
| Feature | Mobile app | Website / Customer Experience |
|---|---|---|
| Cancel directly | Yes - Account → Manage Subscription → Cancel Subscription | No direct button - must contact support |
| Confirmation method | Confirmation email typically sent | Request written confirmation; may be slower |
| Refund possible before processing | Possible if you cancel before order is processed | Possible but must ask support promptly |
| Prepaid plans | Cancellation takes effect at term end (no refund) | Same - support confirms term-end cancellation |
After cancelling
What to expect next
Expect a confirmation email when cancellation is complete; keep that message as proof.
If a final charge appears, compare dates to the order processing timeline and contact support if it seems incorrect.
Useful links
- Scentbird contact & help: https://www.scentbird.com/blog/contact/
- Scentbird terms and official contact details: https://www.scentbird.com/terms
Address
Official company address
As listed in Scentbird's terms: Scentbird, Inc., 401 Cottontail LN, Somerset, NJ 08873, USA.
Contacting by post
If you need to send formal correspondence, use the address above and reference your account details and the purpose of your letter.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.