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Cancel SPLENDIES
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Splendies service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Splendies: Easy Method
What is Splendies
Service overview
Splendies is a subscription service that delivers curated underwear selections to members on a recurring schedule. Members choose sizes and receive a monthly package of styles selected by the service.
How it applies in South Africa
Splendies operates from the United States and bills in USD; there is no official South Africa - specific pricing publicly listed. South African customers subscribe to the same service but should note international shipping and local consumer-law considerations.
How to cancel Splendies
Key deadline
All cancellations must be made before the 8th of the month at 11:59 PM EST to stop that month's shipment from being billed and sent.
Methods to cancel
- Online (recommended): Log into your account, go to Account preferences > Subscriptions, and choose the cancel option.
- Contact form: Use the Contact Us form and set the subject to "I Need to Cancel My Subscription" to request cancellation.
- Prepaid plans: You may cancel a prepaid (3-, 6-, or 12-month) plan at any time, but cancellation only prevents future renewals; already-paid shipments will still be sent.
- Late cancellations: If you cancel on or after the 8th, that month’s shipment will still be billed and shipped.
- Reference: See the official cancellation guidance at Splendies cancellation policy.
What happens when you cancel
Subscription billing and shipments
If you cancel before the 8th (11:59 PM EST), you will not be billed for that month and the upcoming shipment will be stopped. Cancelling on/after the 8th results in that month's shipment still being processed and billed.
Prepaid plans and renewals
For prepaid (multi-month) plans, cancelling stops future automatic renewals but does not retroactively refund or stop shipments already paid for.
Account access and data
Your account typically remains accessible for order history and settings after cancellation. You can sign back in to manage preferences or reactivate a subscription if desired.
Will I get a refund?
General refund policy
Splendies states there are no prorated refunds for prepaid plans after cancellation; prepaid customers receive remaining deliveries but do not receive money back for unused periods.
Shipping and shipped orders
Once products are shipped to the carrier, Splendies does not offer refunds or exchanges except in limited circumstances such as damaged or expired items received by the customer.
Returns and exceptions
- Standard product returns are reviewed on a case-by-case basis.
- Items must be unworn with tags, returned within 30 days, and shipping charges are non-refundable.
- International shipments and "final sale" items may be ineligible for return or refund.
- Refunds, when approved, are issued within 30 days of receiving a valid return.
- See the official refunds and store credit details at Splendies refunds & store credit.
Splendies plans and pricing
Pricing availability
No official South Africa - specific ZAR pricing is publicly available. Splendies shows pricing in USD on its site.
Contact for local pricing
If you need exact South African pricing or shipping costs, contact Splendies customer support before subscribing.
| Plan | Period | Price / Notes |
|---|---|---|
| Month-to-month | Monthly | Contact for pricing; US pricing publicly listed on site (approx. USD $14.99 - $16.99/month) |
| Prepaid (3, 6, 12 months) | Prepaid | Contact for pricing; prepaid plans bill up front and do not prorate refunds after cancellation |
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under the South African Consumer Protection Act, consumers generally have a cooling-off right for direct-marketing agreements, which can include online subscriptions.
Conflict with seller terms
Splendies’ "no refunds" language once shipping begins may be inconsistent with statutory rights if a South African consumer is still within a statutory cancellation window and was not properly informed.
Enforcement and complaints
If you believe your statutory rights were denied, you may lodge a complaint with the National Consumer Commission or seek further local legal advice about enforcement options.
Customer experiences
Common positive points
Many users praise Splendies for soft, comfortable, and long‑lasting products, plus fun variety and seasonal designs. Reviewers also highlight subscription convenience and easy size/style changes.
Common negative points
Some customers report sizing inconsistencies, missing promised items (e.g., themed or specific styles), and occasional billing or customer‑service delays. A few users note difficulties with returns for international orders.
Documentation checklist
What to gather before contacting support
- Account email and username used for the Splendies subscription.
- Order numbers or subscription reference numbers if available.
- Screenshots of the subscription page showing billing dates or plan details.
- Copies of any confirmation or billing emails from Splendies.
Evidence for refunds or disputes
- Photographs of damaged or expired items with packaging and labels.
- Proof of return shipment (tracking number and carrier receipt) if you send items back.
- Clear record of communication with customer service (dates, subjects, message copies).
- Reference the refunds policy page: Splendies refunds & store credit.
Common mistakes
Missing the cancellation deadline
Many users forget the 8th-of-the-month 11:59 PM EST cutoff and cancel too late, which results in that month's shipment still being billed and sent.
Assuming prepaid refunds
Another frequent mistake is assuming prepaid plans are refundable or prorated after cancellation; prepaid plans stop renewals but do not reimburse already-paid future shipments.
Comparative recap
Quick feature comparison
| Feature | Month-to-month | Prepaid (3/6/12 months) |
|---|---|---|
| Cancellation deadline | Before the 8th at 11:59 PM EST to avoid billing | Can cancel anytime; cancellation stops future renewals only |
| Billing after cancellation | If canceled on/after the 8th, that month's shipment is billed | Already-paid shipments are still sent; no prorated refunds |
| Refunds | No refund for shipped orders except damaged/expired items | No prorated refunds; refunds only per returns policy and exceptions |
After cancelling
Confirm cancellation
After cancelling, keep confirmation emails or screenshots showing the subscription is canceled. Check your account's Subscription section for the cancellation status.
Useful links
- Cancellation policy and instructions: Splendies cancellation policy
- Refunds and returns details: Splendies refunds & store credit
Address
Official mailing address
Vernon Coombs C Inc, 1250 10th St 9, Santa Monica, CA 90401, United States.
When to use the address
Use the mailing address for formal notices or disputes if requested by Splendies’ terms; for cancellations, follow the online methods described earlier for fastest processing.