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123Rf

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel 123Rf Subscription | Postclic
123Rf
1st Floor, Delphi Arch, Raats Drive
7441 Cape Town South Africa
info@123rf.com
Cancellation of 123Rf contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the 123Rf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
123Rf
1st Floor, Delphi Arch, Raats Drive
7441 Cape Town , South Africa
info@123rf.com
REF/2025GRHS4

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation 123Rf: Easy Method

What is 123Rf

Overview

123Rf is a subscription-based stock media service that provides photos, vectors, videos and audio for creative and commercial use. It offers subscription plans, credit-based purchases and AI-assisted tools to download licensed assets.

Where it applies in South Africa

South African users access the same platform and billing flows as international customers, with regional contact details available for correspondence. Billing may occur in foreign currency and some local payment methods may be used.

How to cancel 123Rf

Cancel via the 123Rf website (recommended)

  • Sign in to your 123Rf account at the website and open Account Settings or Subscription settings.
  • Locate the automatic renewal or subscription entry and choose Cancel or Turn off auto-renewal.
  • Confirm cancellation when prompted. You should receive an on-screen confirmation and/or an email.
  • Retain screenshots or confirmation emails for your records.

Cancel if purchased through Apple App Store or Google Play

  • If you bought the subscription via Apple App Store, cancel through your Apple subscriptions in your device settings or via Apple ID account management.
  • If you bought via Google Play, cancel from the Google Play Subscriptions section of your Google account.
  • Do not rely on the 123Rf web settings to stop charges for purchases made through these platforms; use the platform-specific cancellation flows instead.

What happens when you cancel

Access after cancellation

Your subscription remains active until the end of the current paid period after cancellation. You retain access to downloads and features until that date.

Unused downloads and account data

Any unused download allocation is forfeited upon termination of the subscription at the end of the paid period. Your account profile and licensing history are normally retained unless you request deletion.

Will I get a refund?

14-day full-refund window

If you request a refund within 14 days after purchase or automatic renewal and you have not downloaded any content, you are eligible for a full refund of the purchase price.

After 14 days and other conditions

  • If you cancel after 14 days with no content downloaded, a cancellation fee equal to 50% of the purchase price may apply.
  • If you have downloaded any content, refunds are decided as a price adjustment (partial refund) at 123Rf’s sole discretion based on usage.
  • For annual subscriptions paid monthly or PLUS plans, refunds are generally not provided during the subscription period; cancellation may incur a price adjustment equivalent to savings received.

123Rf plans and pricing

Summary of available offers

Below are representative prices converted to South African rand from available pricing data. 123Rf does not publish definitive ZAR prices; conversions are approximate.

Note on accuracy

Prices shown are converted estimates and may differ from live checkout amounts. Contact 123Rf or check your checkout for exact local pricing and taxes.

Plan Price (ZAR) Period Features
PLUS Plan (Unlimited Downloads, AI Tools) R 463.05/month Monthly Unlimited downloads, AI suite, standard license
Pay-per-image (via Credits) R 150.26 per image One-time On-demand credit purchase, individual asset licensing

Your consumer rights in South Africa

Cooling-off and digital goods

South African consumer law provides a general 7-day cooling-off period for certain transactions under the Consumer Protection Act, but immediate-access digital goods and subscriptions frequently fall outside automatic protections.

How 123Rf’s policy relates

123Rf’s 14-day refund policy for unused-download situations goes beyond typical statutory minimums for digital services in many jurisdictions.

Escalation options

  • If you believe trial or automatic renewal terms were misleading, you may raise a dispute with 123Rf support first.
  • You can escalate unresolved complaints to South African consumer authorities such as the National Consumer Commission.

Customer experiences

Positive feedback

Many users praise 123Rf for effective search filters, easy navigation, quick downloads and a wide variety of images at reasonable prices.

Negative feedback and common complaints

Some users report issues with free trials and automatic renewals appearing misleading, including unexpected charges or difficulty getting cancellations processed.

Takeaway

  • Keep clear records of trial start/end dates and cancellation confirmations.
  • Check billing statements after trial periods to confirm no unexpected charges occurred.

Documentation checklist

Essential documents to collect

  • Account email and username used for the 123Rf subscription.
  • Order number or transaction ID for the purchase or renewal.
  • Screenshot of subscription status and any cancellation confirmation screens.
  • Copies of billing statements showing the charge you dispute.

When contacting support

  • Provide a clear timeline: purchase date, trial start, renewal date and cancellation attempts.
  • Attach screenshots and transaction references to speed up review.

Common mistakes

Mistaking platform of purchase

Users often try to cancel via the website when the subscription was purchased through Apple or Google. That does not stop platform charges.

Waiting too long to act

Not cancelling before an automatic renewal may trigger a full charge for the next period and reduce refund options. Check renewal dates and act early.

Assuming unused downloads are refundable

Unused download allocations are forfeited on cancellation. Do not assume you will receive a refund for unused credits unless you meet the refund conditions.

Comparative recap

Web vs app-store purchase at a glance

Quick decision guide

Aspect Web purchase / subscription Apple App Store / Google Play
How to cancel Cancel in 123Rf account settings on the website Cancel via Apple ID subscriptions or Google Play subscriptions
Refund window Full refund within 14 days if no content downloaded; otherwise see policy Follow platform refund policies; contact platform support for refunds
Effect on downloads Access until period end; unused downloads forfeited at termination Same effect, but billing/refund is handled by platform

After cancelling

What to check immediately

  • Confirm you received a cancellation confirmation email or on-screen message.
  • Verify the subscription status in Account Settings and check your next billing date to ensure charges stop.

Next steps if charged incorrectly

  • Contact 123Rf support with transaction details and your cancellation proof.
  • If purchased via Apple or Google, open a refund request with the respective platform and provide evidence.
  • If unresolved, consider escalation to local consumer protection authorities such as the National Consumer Commission.

Address

Regional South Africa office

1st Floor, Delphi Arch, Raats Drive, Table View, Cape Town, 7441, South Africa

Notes about correspondence

Use the address above for formal written correspondence or escalation. For account changes and cancellations, use your online 123Rf account settings or the app-store platform where the purchase was made.

FAQ

To cancel your 123Rf subscription via the website, sign in to your account, go to Account Settings, find the subscription entry, and select Cancel or Turn off auto-renewal. Make sure to confirm the cancellation and keep a record of the confirmation.

To cancel a 123Rf subscription purchased via the Apple App Store, go to your device settings, access your Apple subscriptions, and follow the prompts to cancel. Remember to check for confirmation to keep proof of cancellation.

If you cancel your 123Rf subscription, any unused download allocation will be forfeited at the end of the current paid period. You will retain access to your account until that date.

If you cancel your 123Rf subscription after 14 days and have not downloaded any content, a cancellation fee of 50% of the purchase price may apply. If you have downloaded content, refunds are at 123Rf’s discretion.

To ensure a refund after canceling your 123Rf subscription, request it within 14 days of purchase and confirm that no content has been downloaded. For refunds after this period, check the specific terms outlined in your subscription agreement.