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3Commas
Geneva Place, 2nd Floor, #333 Waterfront Drive
Road Town , British Virgin Islands
REF/2025GRHS4
Cancellation 3Commas: Easy Method
What is 3Commas
Overview
3Commas is a software-as-a-service platform for cryptocurrency traders that offers automated trading bots, portfolio management, and signal/marketplace integrations.
The platform connects to multiple exchanges and provides tools to build, deploy, and monitor trading strategies without directly holding user funds.
Who uses it
Users range from beginner traders using simple bots to experienced traders using advanced strategies and portfolio automation.
3Commas offers marketplace items, signals and subscription tiers to fit a range of trading needs and experience levels.
How to cancel 3Commas
Cancel on the web (3Commas subscription)
- Sign in to your 3Commas account on the website.
- Go to Subscription → Subscription History and find the active recurring payment.
- Click "Cancel Recurring Payment" to stop automatic renewals; the subscription remains active until the end of the paid period.
Cancel via mobile app stores
- Apple App Store (Apple Pay/App Store): subscriptions billed through Apple must be cancelled in your Apple subscription management; 3Commas cannot cancel App Store subscriptions for you.
- Google Play (Google Pay): subscriptions billed through Google must be cancelled in Google Play / Google Payments; 3Commas cannot cancel Google Play subscriptions for you.
- If you are unsure which billing provider handled your payment, check the receipt or your payment history to confirm the vendor and billing method.
What happens when you cancel
Access after cancellation
After cancelling a recurring payment on the web, your 3Commas subscription stays active until the paid period ends.
Features and bots remain functional during the remaining paid time; access is not cut immediately on cancellation.
Account, data and renewals
Cancellation stops automatic renewals only; your account and historical data remain accessible unless you delete the account separately.
To remove account data or close your account fully, contact 3Commas support directly through your account settings or support channels.
Will I get a refund?
Web subscription refund policy
First-time web purchases (monthly or annual) may qualify for a full refund if claimed within 15 days of the purchase, including any trial days.
For second and subsequent web purchases, a full refund is generally available only if requested within 24 hours of purchase.
Marketplace, signals and app-store purchases
- Marketplace signals / Apps Store subscriptions: full refunds are available within 24 hours of purchase.
- Partial prorated refunds for marketplace items may be possible up to 14 days after purchase; no refunds are typically available after that period.
- App Store and Google Play purchases may also be subject to Apple’s or Google’s refund policies in addition to 3Commas rules.
3Commas plans and pricing
Available plans
3Commas offers multiple plan tiers (Starter, Pro, Expert, Asset Manager) and marketplace purchases, each with different features and limits.
Exact local or currency-specific prices vary by billing provider and region and may include taxes or provider fees.
How to get current pricing
For up-to-date local pricing and billing currency, check your account purchase flow or contact 3Commas support before subscribing.
If you require a VAT/invoice or local currency quote, request billing information through official support channels.
| Plan | 期間 | Price | Notes |
|---|---|---|---|
| Starter | 月額 / 年間 | Contact for pricing | Standard Starter features per 3Commas |
| Pro | 月額 / 年間 | Contact for pricing | Standard Pro features per 3Commas |
| Expert | 月額 / 年間 | Contact for pricing | Standard Expert features per 3Commas |
| Asset Manager | 月額 | Contact for pricing | Asset Manager features per 3Commas |
Your consumer rights in South Africa
3Commas policy and eligibility
According to 3Commas policy, first-time web subscriptions can be refunded in full within 15 days.
Subsequent web purchases generally qualify for a full refund only if requested within 24 hours of the purchase.
Local considerations
South African consumers should retain receipts and payment records and raise refund requests promptly to meet the vendor’s stated timeframes.
If you believe your consumer rights under South African law have been breached, consider contacting local consumer protection authorities or seeking legal advice for next steps.
Customer experiences
Positive feedback
Many users praise 3Commas for an intuitive user interface, powerful bots, and effective automation tools.
Reviews on GetApp South Africa and G2 highlight quick bot deployment and responsive support for some users.
Negative feedback and common complaints
Some users report dissatisfaction with refund handling, delayed responses, or pricing/plan changes perceived as unclear.
There are reports on Trustpilot and Sitejabber describing concerns about support responsiveness and specific trading incidents.
Documentation checklist
What to gather before you request cancellation or refund
- Account email and username used on 3Commas.
- Payment receipt or invoice showing the charge date and payment provider.
- Subscription ID or order reference if available in your subscription history.
- Screenshots or correspondence with support (if you previously contacted them).
Where to submit evidence
- Use your 3Commas account support form or the official support channels in your account dashboard.
- If the charge was via Apple or Google, keep the App Store / Google Play receipt handy for refunds through those providers.
Common mistakes
Not checking the payment provider
Many users try to cancel directly on the 3Commas site when their subscription was billed by Apple or Google.
Always verify your receipt or payment method; App Store and Google Play subscriptions must be cancelled through those providers.
Waiting too long to request refunds
Delay in requesting refunds is a frequent cause of denial; time limits (15 days for first web purchase, 24 hours for subsequent purchases) are strictly applied.
For marketplace items, missing the 24-hour or 14-day windows can forfeit refund eligibility.
Comparative recap
Quick comparison of cancellation and refunds
The table below summarizes cancellation method and refund windows across purchase channels to help you act quickly and correctly.
| Feature | Web | App Store (Apple) | Google Play |
|---|---|---|---|
| How to cancel | Cancel via Subscription → Subscription History on 3Commas | Cancel via Apple subscription management | Cancel via Google Play / Google Payments |
| Refund window (first purchase) | 15 days (full refund) | Handled by Apple / may follow Apple policies | Handled by Google / may follow Google policies |
| Refund window (subsequent purchases) | 24 hours for full refund; generally no refund after | Handled by Apple / contact Apple support | Handled by Google / contact Google support |
| Marketplace / Signals | Prorated or full refunds per 3Commas policy | Full refund within 24 hours; prorated up to 14 days (marketplace rules may apply) | Full refund within 24 hours; prorated up to 14 days (marketplace rules may apply) |
After cancelling
Next steps to check
Confirm cancellation in your 3Commas Subscription History or in your App Store / Google Play subscription settings.
Keep your last invoice and any cancellation confirmation for your records in case you need to request a refund.
Helpful links
Address
Registered office
Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town, Tortola, British Virgin Islands.
Operational/legal office note
An alternative operational/legal registered office is listed in Estonia under 3Commas Technologies OÜ; contact support for official correspondence addresses.
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your 3Commas subscription on the web, sign in to your account, go to Subscription → Subscription History, find your active payment, and click 'Cancel Recurring Payment'. Remember to keep proof of your cancellation.
After canceling, your 3Commas subscription remains active until the end of the paid period, allowing you to continue using features and bots until then. Make sure to verify your cancellation confirmation.
You may qualify for a full refund if you cancel within 15 days of your first purchase. For subsequent purchases, a full refund is generally available only if requested within 24 hours. Check your billing details for specific policies.
Yes, if you subscribed via the Apple App Store or Google Play, you must cancel through their respective subscription management systems. Ensure you keep proof of your cancellation.
To delete your 3Commas account after cancellation, you need to contact 3Commas support directly through your account settings or support channels. Keep a record of your request.