Cancellation 3Commas: Easy Method

What is 3Commas

Overview

3Commas is a software-as-a-service platform for cryptocurrency traders that offers automated trading bots, portfolio management, and signal/marketplace integrations.

The platform connects to multiple exchanges and provides tools to build, deploy, and monitor trading strategies without directly holding user funds.

Who uses it

Users range from beginner traders using simple bots to experienced traders using advanced strategies and portfolio automation.

3Commas offers marketplace items, signals and subscription tiers to fit a range of trading needs and experience levels.

How to cancel 3Commas

Cancel on the web (3Commas subscription)

• Sign in to your 3Commas account on the website.
• Go to Subscription → Subscription History and find the active recurring payment.
• Click "Cancel Recurring Payment" to stop automatic renewals; the subscription remains active until the end of the paid period.

Cancel via mobile app stores

• Apple App Store (Apple Pay/App Store): subscriptions billed through Apple must be cancelled in your Apple subscription management; 3Commas cannot cancel App Store subscriptions for you.
• Google Play (Google Pay): subscriptions billed through Google must be cancelled in Google Play / Google Payments; 3Commas cannot cancel Google Play subscriptions for you.
• If you are unsure which billing provider handled your payment, check the receipt or your payment history to confirm the vendor and billing method.

What happens when you cancel

Access after cancellation

After cancelling a recurring payment on the web, your 3Commas subscription stays active until the paid period ends.

Features and bots remain functional during the remaining paid time; access is not cut immediately on cancellation.

Account, data and renewals

Cancellation stops automatic renewals only; your account and historical data remain accessible unless you delete the account separately.

To remove account data or close your account fully, contact 3Commas support directly through your account settings or support channels.

Will I get a refund?

Web subscription refund policy

First-time web purchases (monthly or annual) may qualify for a full refund if claimed within 15 days of the purchase, including any trial days.

For second and subsequent web purchases, a full refund is generally available only if requested within 24 hours of purchase.

Marketplace, signals and app-store purchases

• Marketplace signals / Apps Store subscriptions: full refunds are available within 24 hours of purchase.
• Partial prorated refunds for marketplace items may be possible up to 14 days after purchase; no refunds are typically available after that period.
• App Store and Google Play purchases may also be subject to Apple’s or Google’s refund policies in addition to 3Commas rules.

3Commas plans and pricing

Available plans

3Commas offers multiple plan tiers (Starter, Pro, Expert, Asset Manager) and marketplace purchases, each with different features and limits.

Exact local or currency-specific prices vary by billing provider and region and may include taxes or provider fees.

How to get current pricing

For up-to-date local pricing and billing currency, check your account purchase flow or contact 3Commas support before subscribing.

If you require a VAT/invoice or local currency quote, request billing information through official support channels.

Your consumer rights in South Africa

3Commas policy and eligibility

According to 3Commas policy, first-time web subscriptions can be refunded in full within 15 days.

Subsequent web purchases generally qualify for a full refund only if requested within 24 hours of the purchase.

Local considerations

South African consumers should retain receipts and payment records and raise refund requests promptly to meet the vendor’s stated timeframes.

If you believe your consumer rights under South African law have been breached, consider contacting local consumer protection authorities or seeking legal advice for next steps.

Customer experiences

Positive feedback

Many users praise 3Commas for an intuitive user interface, powerful bots, and effective automation tools.

Reviews on GetApp South Africa and G2 highlight quick bot deployment and responsive support for some users.

GetApp South Africa

G2 reviews

Negative feedback and common complaints

Some users report dissatisfaction with refund handling, delayed responses, or pricing/plan changes perceived as unclear.

There are reports on Trustpilot and Sitejabber describing concerns about support responsiveness and specific trading incidents.

Trustpilot

Sitejabber

Documentation checklist

What to gather before you request cancellation or refund

• Account email and username used on 3Commas.
• Payment receipt or invoice showing the charge date and payment provider.
• Subscription ID or order reference if available in your subscription history.
• Screenshots or correspondence with support (if you previously contacted them).

Where to submit evidence

• Use your 3Commas account support form or the official support channels in your account dashboard.
• If the charge was via Apple or Google, keep the App Store / Google Play receipt handy for refunds through those providers.

Common mistakes

Not checking the payment provider

Many users try to cancel directly on the 3Commas site when their subscription was billed by Apple or Google.

Always verify your receipt or payment method; App Store and Google Play subscriptions must be cancelled through those providers.

Waiting too long to request refunds

Delay in requesting refunds is a frequent cause of denial; time limits (15 days for first web purchase, 24 hours for subsequent purchases) are strictly applied.

For marketplace items, missing the 24-hour or 14-day windows can forfeit refund eligibility.

Comparative recap

Quick comparison of cancellation and refunds

The table below summarizes cancellation method and refund windows across purchase channels to help you act quickly and correctly.

After cancelling

Next steps to check

Confirm cancellation in your 3Commas Subscription History or in your App Store / Google Play subscription settings.

Keep your last invoice and any cancellation confirmation for your records in case you need to request a refund.

Helpful links

• 3Commas refund policy and request page
• How to claim a refund (3Commas Help Center)

Address

Registered office

Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town, Tortola, British Virgin Islands.

Operational/legal office note

An alternative operational/legal registered office is listed in Estonia under 3Commas Technologies OÜ; contact support for official correspondence addresses.