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Cancel ALLTRAILS
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Alltrails service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Alltrails: Easy Method
What is AllTrails
Overview
AllTrails is a subscription-based app and website that helps people find, navigate, and review hiking, biking, and outdoor routes worldwide.
It offers maps, route planning, offline map access, and other tools for outdoor activities through free and paid tiers.
How the service is delivered
AllTrails is available via the AllTrails website and mobile apps on the Apple App Store and Google Play Store.
Subscriptions and purchases may be managed either on AllTrails.com or through the platform where you bought the subscription.
How to cancel AllTrails
Cancel via AllTrails website
- Log in to your account at AllTrails.com.
- Go to Settings → Account Settings.
- Click "Turn Off Auto‑Renew" and confirm.
- Retain access until the end of the current billing period.
For details see the official guide: How to turn off auto‑renew.
Cancel via Apple App Store (iPhone)
- Open iPhone Settings and tap your name/profile.
- Select Subscriptions, choose AllTrails, then Cancel Subscription.
- Confirm the cancellation in Apple's interface.
Apple manages billing for App Store purchases; use your device settings to stop renewals.
Cancel via Google Play (Android)
- Open the Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → AllTrails.
- Tap Cancel Subscription and follow the prompts to confirm.
Google Play controls billing for Android purchases; cancel there to prevent future charges.
What happens when you cancel
Access after cancellation
If you turn off auto‑renew you keep paid features until the end of your current billing period.
After the billing period ends, your account reverts to the free tier and paid features are removed.
Billing and renewals
Cancelling stops future automatic renewals but does not usually produce an immediate refund.
If you bought through a platform (Apple/Google), that platform controls billing and renewal enforcement.
Data and account retention
Your account, saved trails, and uploaded content generally remain available on the free tier unless you delete your account.
To remove personal data, review account deletion options in Settings or contact support for assistance.
Will I get a refund?
Refunds for website purchases
AllTrails offers a 30‑day money‑back guarantee for subscriptions purchased via the AllTrails website.
- Email support@alltrails.com within 30 days of the initial order to request a refund.
- Refunds are processed to the original payment method if approved.
See the official refund instructions: Requesting a refund.
Renewals and partial‑period refunds
If a subscription renews by mistake, you may request a refund within 30 days of the renewal when purchased on the website.
No refunds are typically issued for partial periods after the initial 30‑day window.
App Store and Google Play purchases
AllTrails cannot issue refunds for purchases made through Apple or Google; you must request refunds through those platforms.
Follow Apple or Google’s refund procedures as their policies govern App Store and Play Store transactions.
AllTrails plans and pricing
Available annual plans
Below are South Africa App Store prices that reflect typical annual offerings in ZAR. Prices may vary by device, promotion, or region.
Notes on price variation
Store listings can fluctuate. Other prices (e.g., R489.99, R579.99, R409.99) have appeared and may reflect regional/device/App Store changes.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| AllTrails+ | R299.99 | Annual | Offline maps, wrong‑turn alerts, ad‑free, live sharing, topo and 3D maps |
| AllTrails Peak | R699.99 | Annual | All Plus features plus custom route creation, weather/conditions planning, trail heatmaps, element planning |
Your consumer rights in South Africa
General CPA protections
Under the Consumer Protection Act (CPA), consumers have rights to fair, transparent terms and certain cancellation or "cool‑off" protections for services not yet rendered.
This can support refund or cancellation claims when terms or renewals are unfairly applied.
Platform purchase limitations
For purchases made through Apple or Google, those platforms’ refund and cancellation policies largely determine your remedies.
AllTrails can only directly refund website purchases; platform purchases usually require contacting Apple or Google.
Escalation and complaints
If you believe automatic renewals or disclosures are unfair, you can lodge a complaint with the National Consumer Commission in South Africa.
Keep records of communications, receipts, and screenshots to support any formal complaint or dispute.
Customer experiences
Positive feedback
Users praise AllTrails for its trail database, clear directions, and design; features like 3D "Recap" visualisations receive occasional praise.
Many appreciate offline maps and live‑sharing for safety and navigation.
Negative feedback
Common complaints include unexpected charges, difficulty cancelling, and frustration with automatic renewals and refund processes outside the 30‑day window.
Some users cite UI issues, pop‑ups, price increases, and occasional inaccuracies in trail information.
Balanced takeaway
AllTrails is valued for navigation and features, but prospective subscribers should monitor trial periods, store billing, and cancellation steps carefully.
Document purchases and cancellation attempts to reduce the risk of disputes or unexpected renewals.
Documentation checklist
Before contacting support
- Account email and username used for the AllTrails subscription.
- Order receipt or confirmation email showing purchase date and amount.
- Screenshot of subscription status or renewal date in AllTrails or app store.
When requesting a refund or complaint
- Clear description of the issue, including dates and actions taken.
- Evidence of cancellation attempts (screenshots of Settings or subscription page).
- Relevant correspondence with AllTrails, Apple, or Google Play support.
Common mistakes
Assuming website cancellation affects App Store/Play purchases
Canceling on AllTrails.com does not stop App Store or Google Play renewals if you subscribed through those platforms.
Always cancel in the same place you purchased the subscription to avoid unexpected charges.
Missing the 30‑day window for refunds
Waiting longer than 30 days after the initial purchase often removes the option for an AllTrails‑issued refund for website purchases.
If you want a refund for a website purchase, contact support@alltrails.com promptly within 30 days.
Not saving proof of cancellation
Failing to keep screenshots or confirmation emails can make disputes harder to resolve with support or consumer protection bodies.
Always save confirmation screens and receipts after cancelling or requesting a refund.
Comparative recap
Quick comparison
Use the following table to compare cancellation routes, refund availability, and where to act depending on how you purchased.
Notes on table use
Choose the row matching your purchase origin (website, Apple, Google) to follow the correct cancellation and refund path.
| Purchase Method | How to Cancel | Refund via AllTrails? | Where to Request Refund |
|---|---|---|---|
| AllTrails website | Settings → Turn Off Auto‑Renew on AllTrails.com | Yes, within 30 days | Email support@alltrails.com |
| Apple App Store (iPhone) | iPhone Settings → Subscriptions → AllTrails → Cancel | No, AllTrails cannot issue refunds | Request refund via Apple |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → AllTrails → Cancel | No, AllTrails cannot issue refunds | Request refund via Google Play |
After cancelling
What to expect next
You will retain paid features until the end of the billing period after turning off auto‑renew.
Once the period ends your account will revert to the free tier and paid features will no longer be available.
Helpful links and contacts
Official cancellation instructions: How to turn off auto‑renew.
Official refund guidance: Requesting a refund.
Further escalation
If you cannot resolve a billing or refund issue with AllTrails or the app store, consider contacting the National Consumer Commission in South Africa for guidance.
Keep all documentation and timelines when escalating a dispute to a regulatory body.
Address
AllTrails corporate address
AllTrails, LLC, 530 Bush Street, 9th Floor, San Francisco, CA 94108, United States.
Support contact
For website refunds and support email: support@alltrails.com.
For platform purchases use Apple or Google support channels as they control those transactions.