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Cancel ANTHROPIC
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I hereby notify you of my decision to terminate the contract relating to the Anthropic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Anthropic: Easy Method
What is Anthropic
Company and offering
Anthropic is an AI research and product company that provides the Claude family of language models via web, desktop, and mobile apps. The service offers free tiers and paid subscription plans with higher usage, memory features, and priority access.
Who this guide is for
This guide explains how South African consumers can cancel Anthropic subscriptions, understand refunds and local rights, and prepare documentation for disputes. It covers web, desktop, iOS (App Store) and Android (Google Play) subscriptions.
How to cancel Anthropic
Cancel via Web (claude.ai) and Claude Desktop
- Log into your account on the web or the Claude desktop app.
- Click your initials or name, go to Settings > Billing, then click “Cancel”.
- Cancellation takes effect at the end of your current billing period; cancel at least 24 hours before your next billing date to avoid renewal.
Cancel via iOS (App Store) and Android (Google Play)
- If you subscribed via the App Store, open Claude for iOS, go to your initials > Billing > Manage subscription, or unsubscribe directly in the Apple App Store.
- If you subscribed via Android, open Claude for Android, go to your initials > Billing > Manage subscription, or unsubscribe via Google Play.
- For app-store subscriptions, cancel at least 24 hours before the next billing date to avoid renewal; refunds and cancellations are subject to the app distributor’s policies.
What happens when you cancel
Access and billing
Cancellation generally stops future renewals but leaves access active until the end of your paid billing period. You can continue to use paid features until that date.
If you miss the 24-hour cancellation window, your subscription may renew for another billing cycle.
Data and account state
Your account and data typically remain available after cancellation, but retention rules may vary by product and data type.
If you need data deleted or account closure, request it through support and keep confirmation of the request for your records.
Will I get a refund?
Web purchases (direct)
- Anthropic offers a full money-back guarantee within the first 30 days if you are not satisfied for web purchases.
- To request a refund, contact Anthropic support via their ticketing channel and ask for a refund to the original payment method.
App-store purchases and exceptions
- Refunds for App Store and Google Play purchases are governed by Apple and Google refund policies; Anthropic does not directly control those refunds.
- South African consumers also have statutory rights: a 7-day cooling-off period may apply under local consumer protection law for certain transactions; applicability to digital subscriptions depends on the sale method.
Anthropic plans and pricing
Overview
Below are locally reported monthly prices for common plans converted to South African rand. Prices vary and may differ in official app-store listings.
Notes on accuracy
Prices are based on USD - ZAR conversions reported in local media and are indicative. Check your purchase receipt or app-store listing for the final charged amount.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Claude Pro | R347.00 | Monthly | Everything in Free plus more usage, memory, Claude Code, projects |
| Claude Max 5× | R1,930.00 | Monthly | 5× more usage than Pro, higher limits, priority access |
| Claude Max 20× | R3,860.00 | Monthly | 20× more usage than Pro, highest limits, priority access |
Your consumer rights in South Africa
Cooling-off and rescission rights
Under the South African Consumer Protection Act (CPA), consumers have a 7-day cooling-off period for certain transactions, including some electronic or direct-marketing purchases.
Whether the cooling-off right applies to a digital subscription depends on how the sale was made; statutory rights exist independently of the provider’s terms.
Refund routes and escalation
If Anthropic does not provide a promised refund, South African consumers can seek recourse through the National Consumer Commission or civil remedies such as small claims court.
App-store subscribers should first use the Apple or Google refund channels; if unsuccessful, local consumer protection bodies may assist in disputes.
Customer experiences
Positive feedback
- Many users praise writing quality, coding help, and lower hallucination rates compared with alternatives.
- Some report useful features like Claude Code and improved note-cleanup performance.
Negative feedback and recurring issues
- Complaints include frequent throttling or reduced usage limits that make paid tiers feel unusable for some users.
- Users report poor or slow customer support, billing problems (double or unauthorized charges), and instances of account bans without clear explanation.
Documentation checklist
Essential items to collect before you cancel
- Account email and username used for the Anthropic/Claude subscription.
- Proof of purchase: receipts, invoice, payment confirmation or bank statement showing the charge.
- Subscription source: note whether purchase was via web, iOS (App Store), or Android (Google Play).
Supporting evidence for refunds or disputes
- Copy or screenshot of billing page showing renewal date and plan name.
- Cancellation confirmation screenshots and any support ticket IDs or responses.
- If applicable, evidence of service degradation (error messages, usage limits) and dates.
Common mistakes
Canceling through the wrong channel
A common error is attempting to cancel an app-store subscription through Anthropic’s web settings when the purchase was made via Apple or Google. This can leave the subscription active and still billed.
Always check the original purchase method and cancel via that platform if needed.
Missing timing windows and losing evidence
Users sometimes miss the 24-hour cutoff before renewal and are charged for another period; keep calendar reminders for subscription renewal dates.
Also keep receipts and screenshots until refunds or disputes are fully resolved; lacking proof can delay outcomes.
Comparative recap
At-a-glance differences
The table below summarises cancellation and refund differences between purchase channels to help you decide the right path for action.
How to use this table
Find the row matching how you originally subscribed, then follow the listed cancellation method and note the refund pathway.
| Purchase channel | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Web / Claude Desktop | Settings > Billing > Cancel in account | 30-day money-back guarantee for web purchases | Cancel ≥24 hours before renewal to avoid charge |
| iOS (App Store) | Manage subscription in App Store (or in-app Billing > Manage subscription) | Refunds handled by Apple / subject to Apple’s policies | App-store processes control refunds and cancellations |
| Android (Google Play) | Manage subscription in Google Play (or in-app Billing > Manage subscription) | Refunds handled by Google Play / subject to Google’s policies | Cancel via Google Play to stop future billing |
After cancelling
Immediate next steps
- Save a screenshot or confirmation that shows your cancellation and the end date of paid access.
- If you want a refund for a web purchase made within 30 days, open a support ticket and request a refund to the original payment method.
If you need further help or dispute resolution
- For app-store refunds, follow Apple or Google’s refund request processes through their accounts and support channels.
- If you cannot resolve a refund or billing dispute, consider contacting South Africa’s National Consumer Commission or using small claims court; retain all documentation.
Address
Corporate address
Anthropic headquarters (for formal correspondence):
500 Howard Street, San Francisco, California, United States
Practical notes for South African users
For immediate billing or subscription action, use the in-app or web cancellation steps above rather than postal correspondence.
Keep the corporate address for formal complaints or legal notices if escalation becomes necessary.