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Cancel ARCCOS
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Arccos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Arccos: Easy Method
What is Arccos
Overview
Arccos is a golf performance tracking system that combines smart sensors and a subscription-based analytics app to measure shots, distances and provide personalised insights.
The system typically includes hardware (smart sensors and optional wearable) and an Arccos Caddie app membership to access analytics and coaching features.
How it is delivered
Hardware is sold as one-time purchases that often include the first year of membership.
After the included period, continued access to analytics requires a paid subscription, usually billed annually in USD.
How to cancel Arccos
Cancel via web dashboard (recommended)
- Sign in at arccosgolf.com.
- Go to Dashboard → Profile → My Account → Manage Membership and follow the cancellation prompts.
- Cancellation via the dashboard stops future billing but retains access until the end of the current paid period.
- See Arccos support: How do I cancel my membership?
Cancel via email or phone
- Send a cancellation request to starter@arccosgolf.com or call 844‑692‑7226 (Mon - Fri, 11 AM - 3 PM EST).
- Cancellation by email or phone may, in some cases, result in immediate termination depending on the EULA; request written confirmation.
- Useful reference on sending cancellation requests: sample cancellation letter.
App Store / Google Play and other methods
- There is no in‑app cancellation path that cancels an Arccos membership directly; use the web dashboard or contact support.
- If billed through an app store, you may also need to cancel the subscription via your Apple or Google account to stop store billing.
- Contact support if you are unsure which payment method was used for your subscription.
What happens when you cancel
Access after cancellation
When you cancel through the web dashboard, future billing stops but you retain access until the end of your current paid period.
If cancellation is processed differently (for example by support), access may end immediately - confirm the effective date in writing.
Data and account status
Your account and historical data generally remain tied to your Arccos account unless you request deletion.
If you later resubscribe, your prior data will usually be available, subject to Arccos data-retention practices.
Will I get a refund?
General refund policy
Arccos generally does not provide refunds or credits for memberships or subscriptions, except during trial periods or as specified in order terms.
The End User License Agreement states you are not entitled to a refund or other compensation upon termination of a subscription or license.
See the EULA for details: Arccos End User License Agreement.
Exceptions and hardware returns
- Physical products purchased directly from Arccos are usually eligible for a 30‑day money‑back guarantee (some exclusions apply, e.g., installed grips, apparel).
- Trial-period cancellations commonly qualify for a refund if cancelled within the trial terms.
- For specific refund requests, document dates and communications and contact support promptly.
Arccos plans and pricing
Pricing summary
Below are common hardware package prices sold or listed in South African Rand (ZAR). Subscription rates are generally charged in USD after any included period ends.
If you need up-to-date subscription pricing, contact Arccos support or check your order confirmation.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| GEN 3+ Smart Sensors + Link Pro Bundle (includes first year membership) | R7613 | One-time purchase | 14 smart sensors, Link Pro wearable, first year Arccos Caddie membership |
| GEN 3+ Smart Sensors standalone | R3599 | One-time purchase | Smart sensors (Gen 3+) only |
| Link Gen 2 (wearable) | R2699 | One-time purchase | Link Gen 2 wearable shot tracking device |
| Arccos Smart Sensors System (online retailer) | R6462 | One-time purchase | GEN 3+ system with sensors and first year membership |
| Caddie Link standalone (Sportie Co) | R3324.99 | One-time purchase | Arccos Caddie Link wearable |
Your consumer rights in South Africa
Cooling-off and statutory rights
Under South African law (Consumer Protection Act and e‑commerce regulations), consumers commonly have a cooling‑off or right of withdrawal for online purchases.
This cooling-off period is typically 7 days and may be extended by the seller; certain refunds cannot be contractually removed if they are statutory rights.
Enforcement and remedies
- If Arccos terms conflict with mandatory South African consumer protections, those conflicting terms may be unenforceable.
- Consumers can lodge complaints with the National Consumer Commission (NCC) or seek chargebacks through their payment provider for unauthorised or disputed charges.
- Document dates, communications and billing records when raising a formal complaint.
Customer experiences
Positive feedback
Many users praise Arccos for its analytics and the way the system helps improve golf performance.
Long-term customers sometimes report good service when sensors are replaced and appreciate the product’s accuracy.
Negative feedback
Recurring negative comments include difficulty cancelling, unresponsive customer service and unexpected renewals or billing after cancellation.
Several reviewers report frustration over trial conversions to paid subscriptions and delays or refusals of refunds.
Documentation checklist
What to gather before you cancel
- Account email, username and order number (receipt or invoice).
- Payment method details (last four digits of card, PayPal, or app-store account).
- Screenshot or copy of membership status in the Arccos dashboard.
What to keep after cancellation
- Confirmation of cancellation in writing (email or screenshot).
- All correspondence with Arccos support, dates and any case or ticket numbers.
- Proof of refunds or chargebacks if applicable.
Common mistakes
Relying on app-store cancellation only
Some members assume canceling via Apple/Google automatically cancels Arccos; if you subscribed directly to Arccos, you must cancel via the Arccos dashboard or contact support.
Confirm which account billed you before assuming cancellation is complete.
Not getting written confirmation
Failing to request and save written confirmation of cancellation is a common error that complicates disputes over later charges.
Always ask for an email confirmation or screenshot showing the cancellation effective date.
Comparative recap
Quick method comparison
The table below summarises ease, refund likelihood and confirmation needs for different cancellation methods.
| Method | Ease | Refund likelihood | Confirmation required | 期間 |
|---|---|---|---|---|
| Web dashboard | High - direct control | Low for subscriptions; possible for trials | Email confirmation recommended | N/A |
| Email / Phone to support | Medium - may need follow-up | Low; exceptions for trials/hardware | Written confirmation essential | N/A |
| App Store / Google Play | Low for Arccos account cancellation - must verify billing path | Varies - depends on store or Arccos billing | Save store cancellation and Arccos confirmation | N/A |
After cancelling
Follow-up steps
- Save any cancellation confirmation email or screenshot showing the effective date.
- Monitor your bank or card statement for any unexpected post‑cancellation charges.
- If charged after cancellation, contact Arccos support and your payment provider promptly.
Helpful links
- Arccos cancellation help: How do I cancel my membership?
- Arccos End User License Agreement: EULA
- Sample cancellation wording and guidance: Cancellation letter example
Address
Corporate address
Arccos Golf
700 Canal Street, Stamford, CT 06902, United States
Support contacts (for reference)
- Email: starter@arccosgolf.com
- Phone: 844‑692‑7226 (Mon - Fri, 11 AM - 3 PM EST)