Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Arccos, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Send an e-Postclic to Arccos
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in South Africa
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at R 18,05 for 48 hours
then no commitment, R 982,94 per month
to keep966649193710
Cancellation Arccos: Easy Method
What is Arccos
Overview
Arccos is a golf performance tracking system that combines smart sensors and a subscription-based analytics app to measure shots, distances and provide personalised insights.
The system typically includes hardware (smart sensors and optional wearable) and an Arccos Caddie app membership to access analytics and coaching features.
How it is delivered
Hardware is sold as one-time purchases that often include the first year of membership.
After the included period, continued access to analytics requires a paid subscription, usually billed annually in USD.
How to cancel Arccos
Cancel via web dashboard (recommended)
- Sign in at arccosgolf.com.
- Go to Dashboard → Profile → My Account → Manage Membership and follow the cancellation prompts.
- Cancellation via the dashboard stops future billing but retains access until the end of the current paid period.
- See Arccos support: How do I cancel my membership?
Cancel via email or phone
- Send a cancellation request to [email protected] or call 844‑692‑7226 (Mon - Fri, 11 AM - 3 PM EST).
- Cancellation by email or phone may, in some cases, result in immediate termination depending on the EULA; request written confirmation.
- Useful reference on sending cancellation requests: sample cancellation letter.
App Store / Google Play and other methods
- There is no in‑app cancellation path that cancels an Arccos membership directly; use the web dashboard or contact support.
- If billed through an app store, you may also need to cancel the subscription via your Apple or Google account to stop store billing.
- Contact support if you are unsure which payment method was used for your subscription.
What happens when you cancel
Access after cancellation
When you cancel through the web dashboard, future billing stops but you retain access until the end of your current paid period.
If cancellation is processed differently (for example by support), access may end immediately - confirm the effective date in writing.
Data and account status
Your account and historical data generally remain tied to your Arccos account unless you request deletion.
If you later resubscribe, your prior data will usually be available, subject to Arccos data-retention practices.
Will I get a refund?
General refund policy
Arccos generally does not provide refunds or credits for memberships or subscriptions, except during trial periods or as specified in order terms.
The End User License Agreement states you are not entitled to a refund or other compensation upon termination of a subscription or license.
See the EULA for details: Arccos End User License Agreement.
Exceptions and hardware returns
- Physical products purchased directly from Arccos are usually eligible for a 30‑day money‑back guarantee (some exclusions apply, e.g., installed grips, apparel).
- Trial-period cancellations commonly qualify for a refund if cancelled within the trial terms.
- For specific refund requests, document dates and communications and contact support promptly.
Arccos plans and pricing
Pricing summary
Below are common hardware package prices sold or listed in South African Rand (ZAR). Subscription rates are generally charged in USD after any included period ends.
If you need up-to-date subscription pricing, contact Arccos support or check your order confirmation.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| GEN 3+ Smart Sensors + Link Pro Bundle (includes first year membership) | R7613 | One-time purchase | 14 smart sensors, Link Pro wearable, first year Arccos Caddie membership |
| GEN 3+ Smart Sensors standalone | R3599 | One-time purchase | Smart sensors (Gen 3+) only |
| Link Gen 2 (wearable) | R2699 | One-time purchase | Link Gen 2 wearable shot tracking device |
| Arccos Smart Sensors System (online retailer) | R6462 | One-time purchase | GEN 3+ system with sensors and first year membership |
| Caddie Link standalone (Sportie Co) | R3324.99 | One-time purchase | Arccos Caddie Link wearable |
Your consumer rights in South Africa
Cooling-off and statutory rights
Under South African law (Consumer Protection Act and e‑commerce regulations), consumers commonly have a cooling‑off or right of withdrawal for online purchases.
This cooling-off period is typically 7 days and may be extended by the seller; certain refunds cannot be contractually removed if they are statutory rights.
Enforcement and remedies
- If Arccos terms conflict with mandatory South African consumer protections, those conflicting terms may be unenforceable.
- Consumers can lodge complaints with the National Consumer Commission (NCC) or seek chargebacks through their payment provider for unauthorised or disputed charges.
- Document dates, communications and billing records when raising a formal complaint.
Customer experiences
Positive feedback
Many users praise Arccos for its analytics and the way the system helps improve golf performance.
Long-term customers sometimes report good service when sensors are replaced and appreciate the product’s accuracy.
Negative feedback
Recurring negative comments include difficulty cancelling, unresponsive customer service and unexpected renewals or billing after cancellation.
Several reviewers report frustration over trial conversions to paid subscriptions and delays or refusals of refunds.
Documentation checklist
What to gather before you cancel
- Account email, username and order number (receipt or invoice).
- Payment method details (last four digits of card, PayPal, or app-store account).
- Screenshot or copy of membership status in the Arccos dashboard.
What to keep after cancellation
- Confirmation of cancellation in writing (email or screenshot).
- All correspondence with Arccos support, dates and any case or ticket numbers.
- Proof of refunds or chargebacks if applicable.
Common mistakes
Relying on app-store cancellation only
Some members assume canceling via Apple/Google automatically cancels Arccos; if you subscribed directly to Arccos, you must cancel via the Arccos dashboard or contact support.
Confirm which account billed you before assuming cancellation is complete.
Not getting written confirmation
Failing to request and save written confirmation of cancellation is a common error that complicates disputes over later charges.
Always ask for an email confirmation or screenshot showing the cancellation effective date.
Comparative recap
Quick method comparison
The table below summarises ease, refund likelihood and confirmation needs for different cancellation methods.
| Method | Ease | Refund likelihood | Confirmation required | 期間 |
|---|---|---|---|---|
| Web dashboard | High - direct control | Low for subscriptions; possible for trials | Email confirmation recommended | N/A |
| Email / Phone to support | Medium - may need follow-up | Low; exceptions for trials/hardware | Written confirmation essential | N/A |
| App Store / Google Play | Low for Arccos account cancellation - must verify billing path | Varies - depends on store or Arccos billing | Save store cancellation and Arccos confirmation | N/A |
After cancelling
Follow-up steps
- Save any cancellation confirmation email or screenshot showing the effective date.
- Monitor your bank or card statement for any unexpected post‑cancellation charges.
- If charged after cancellation, contact Arccos support and your payment provider promptly.
Helpful links
- Arccos cancellation help: How do I cancel my membership?
- Arccos End User License Agreement: EULA
- Sample cancellation wording and guidance: Cancellation letter example
Address
Corporate address
Arccos Golf
700 Canal Street, Stamford, CT 06902, United States
Support contacts (for reference)
- Email: [email protected]
- Phone: 844‑692‑7226 (Mon - Fri, 11 AM - 3 PM EST)
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Zwelinzima Sithole
Postclic editor · 6 years experience
Editor at Postclic for 6 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Arccos subscription via the web dashboard, sign in at arccosgolf.com, navigate to Dashboard → Profile → My Account → Manage Membership, and follow the cancellation prompts. Ensure you keep proof of cancellation.
Yes, you can cancel your Arccos trial by sending a cancellation request to [email protected]. Make sure to include your account details and request written confirmation of the cancellation.
When you cancel your Arccos subscription through the web dashboard, future billing stops, but you retain access until the end of your current paid period. If canceled through support, access may end immediately.
Yes, if you cancel your Arccos trial within the trial terms, you may qualify for a refund. Document your cancellation request and contact support promptly to ensure your eligibility.
Arccos generally does not provide refunds for subscriptions except during trial periods. However, physical products purchased directly may be eligible for a 30-day money-back guarantee. Check your order terms for specifics.