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Cancel BASEMAP
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Basemap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Basemap: Easy Method
What is Basemap
Overview
Basemap is a subscription-based mapping and GPS app and platform for mobile and web that provides layered maps, offline use, and planning tools. It offers tiered annual plans with additional features for power users.
Primary uses
Common uses include outdoor navigation, parcel boundaries, layered map overlays, and hunt/route planning. Subscriptions unlock advanced layers and offline functionality.
How to cancel Basemap
Cancel via account settings (recommended)
- Open the Basemap app or visit your Basemap account settings on the website.
- Locate Subscriptions or Billing and select the active subscription.
- Choose Cancel or Turn Off Auto-Renewal and confirm. Cancellation takes effect at the next renewal date.
Cancel by contacting support or mail
- If you cannot cancel in-app, contact Basemap support through the app or support channels and request cancellation.
- Third-party guidance suggests sending registered postal mail to the company address for formal notice; see guidance here: postclic - cancel Basemap.
- Important: deleting the app does not cancel your subscription or stop billing; you must cancel the subscription itself.
What happens when you cancel
Access and renewal
Cancellation of an automatically renewing subscription prevents future renewals but does not refund the current paid term.
You retain access through the end of the current billing period; service ends at the next renewal date after cancellation.
Account data and deletion
Cancelling a subscription is not the same as deleting your account. To remove account data you may need to request account deletion from support.
Requesting deletion may be a separate process and can have different timelines and requirements.
Will I get a refund?
Official policy
Basemap’s published terms state that fees are non-refundable and that cancellation does not entitle you to a refund.
See Basemap’s Terms of Use for the company’s position: Basemap Terms of Use.
Possible exceptions
- The Terms of Use indicate refund requests may be considered case-by-case at Basemap’s discretion.
- If you believe a statutory right or payment error applies, document the issue and contact support or your payment provider promptly.
Basemap plans and pricing
Pricing summary
Official baseline prices are listed in USD for global plans; exact ZAR amounts appear only in the South African App Store on a local device/account.
Notes on local prices
South African Rand prices are not publicly published by Basemap; check your App Store to view ZAR pricing for your account.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Pro | $39.99/yr | Annual | Everything in Basic plus 800+ layers, offline use, parcel boundaries |
| Pro Advantage | $69.99/yr | Annual | All Pro features plus Global Rescue subscription |
| Pro Ultimate | $99.99/yr | Annual | All Pro Advantage features plus Mobile Hunt Planner tools |
Your consumer rights in South Africa
Cooling-off and distance contracts
South African consumer protection laws allow cancellation rights for certain distance contracts with a short cooling-off period.
Basemap’s published “no refund” stance does not override statutory consumer rights; you may have rights under local law if you purchased remotely.
Disputing charges and payment reversal
- If billing continues after cancellation, contact your bank or card issuer to dispute the charge and ask about reversing recurring payments.
- Chargeback platforms and guides list steps other users have taken when facing unexpected Basemap charges: joinchargeback - Basemap charge help.
Customer experiences
Positive feedback
User reviews aggregated on app review sites show a high proportion of positive ratings and general satisfaction with map functionality.
One review source reports strong store ratings and a majority of users finding the app legitimate: JustUseApp reviews.
Negative feedback and complaints
Reported negatives include concerns about data collection and unexpected recurring charges or refund difficulties.
Some users have had to escalate via banks or third-party dispute services to resolve billing confusion.
Documentation checklist
What to gather before you cancel
- Proof of purchase or subscription receipt (email, App Store receipt).
- Account username/email used for Basemap and any payment method details.
- Dates of attempted cancellations, confirmations, and screenshots.
What to include in support or bank disputes
- Clear timeline: purchase date, cancellation attempt date, and any charges you dispute.
- Copies of communication with Basemap support and app-store receipts.
Common mistakes
Deleting the app instead of cancelling
Many users mistakenly delete the app and assume subscriptions stop. Deleting the app does not cancel auto-renewing subscriptions.
Always cancel the subscription in account settings or via the store (App Store/Google Play) and confirm cancellation.
Assuming automatic refunds
Expecting an automatic refund after cancellation is a common error. Basemap’s terms state fees are non-refundable, so refunds are not guaranteed.
If you believe a refund is justified, prepare documentation and contact support promptly or dispute with your payment provider.
Comparative recap
Quick comparison
| What | Cancel method | Refund policy | Notes |
|---|---|---|---|
| Account subscription | Account settings / App Store | Generally non-refundable | Access continues until end of paid term |
| Formal notice | Support request or registered mail | Considered case-by-case | Registered mail guidance available from third parties |
| Disputed charges | Bank/payment provider dispute | Depends on provider and local law | Keep records and receipts for disputes |
After cancelling
Monitor billing
Check your bank and card statements for continued charges for at least one billing cycle after cancellation.
If charges continue, gather documentation and contact your payment provider promptly.
Follow-up resources
- Basemap Terms of Use: https://www.basemap.com/terms-of-use
- Guidance on registered mail cancellation (third-party): postclic - cancel Basemap
- Chargeback and disputed charge guidance: joinchargeback - Basemap charge help
Address
Company address for notices
Attn: BaseMap Inc. DMCA Agent
BaseMap, 19201 120th Ave NE Suite 200, Bothell, WA 98011, United States
How to send formal notices
Consider sending registered postal mail for formal cancellation notices and keep proof of postage and delivery.
Third-party templates and instructions for formal letters are available here: postclic - cancel Basemap.