Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel BIGCOMMERCE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Bigcommerce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bigcommerce: Easy Method
What is BigCommerce
Overview
BigCommerce is a subscription-based SaaS platform for building and managing online stores. It provides storefront templates, product management, checkout and integrations for payment and shipping.
Who uses it
Merchants of all sizes use BigCommerce to sell online, from startups to larger retailers seeking built-in e-commerce features. Plans vary by feature set and sales volume.
How to cancel BigCommerce
Cancel from the web (direct account)
- Sign in to your BigCommerce dashboard and go to Account Settings → Account Overview → Cancel Store Plan.
- Submit the cancellation at least 2 business days before your billing date to prevent an immediate auto-renewal.
- Business days are typically Mon - Fri and the billing window follows BigCommerce’s billing schedule (US business hours apply).
Pro/Enterprise and mobile app subscriptions
- Pro/Enterprise customers cannot self-cancel from the dashboard; you must contact BigCommerce support by phone to request cancellation. See a step guide here: How to cancel BigCommerce (guide).
- If you subscribed through Apple App Store, cancel via Apple subscription settings and turn off auto-renew at least 24 hours before the period ends. Guidance for app-store cancellations: Cancel BigCommerce (app store).
- If you subscribed through Google Play, cancel in Google Play → Profile → Payments & Subscriptions → Subscriptions as per app-store process.
What happens when you cancel
Access and billing
After you cancel, your store generally remains active until the end of your paid billing period. You retain access to the dashboard and your store during that time.
Data and exports
Before access ends, export orders, customer lists and product data you need. BigCommerce data policies set retention and may limit access after the subscription lapses.
Will I get a refund?
Official refund stance
BigCommerce’s stated policy is that fees for services are non-refundable. There are typically no credits or refunds for partial days, months, or years after a billing period begins.
Exceptions and trial
- Design themes and one-time services are generally non-refundable after purchase unless a specific term says otherwise.
- Free trials (commonly 15 days) do not charge you while active, so refunds for trial charges are not applicable.
- South African consumer protection rules may create exceptions in cases of misrepresentation or defective services.
BigCommerce plans and pricing
Summary of common South Africa‑targeted prices
The prices below were derived from third‑party regional pricing references and may vary with exchange rates and promotions.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Standard | R731.00 | Monthly | Basic storefront, no transaction fees |
| Plus | R1,970.00 | Monthly | Customer groups, abandoned cart saver, persistent cart |
| Pro | R7,488.00 | Monthly | Google reviews, custom product filtering, higher thresholds |
Notes on pricing
Third‑party summaries note additional payment processing fees (example: ~1.5% + R6/transaction) may apply. Official prices in USD may convert differently depending on exchange rates.
Your consumer rights in South Africa
General protection
South African consumer protection law gives consumers rights such as protection against unfair terms, misrepresentation and defective services. These rights can, in some cases, override contractual refund disclaimers.
App store purchases
Subscriptions bought through Apple or Google are also subject to Apple’s or Google’s refund processes and policies, which operate separately from the platform vendor.
Customer experiences
Positive feedback
- Users reviewer platforms report BigCommerce is easy to use, with a clean UI and strong integrations. See summaries on Capterra and GetApp.
- Review sites note good built‑in features and perceived value for money for many merchants.
Common complaints
- Some reviewers report difficulty cancelling, unexpected charges, and unclear communication about refund or cancellation policies.
- There are reports of support responsiveness and billing increases being a pain point for some users.
Read user reviews: Capterra (ZA), GetApp (ZA), Trustpilot.
Documentation checklist
What to gather before you cancel
- Account email and login details used for the BigCommerce account.
- Your billing date and recent invoices or payment receipts.
- Order and customer exports (CSV backups) and product catalog export files.
Support evidence
- Any service contracts, theme purchase receipts, onboarding/migration invoices and related correspondence.
- Screenshots of billing activity and support tickets or chat logs if you plan to dispute charges.
Common mistakes
Cancelling too late
Waiting until the day of billing often means the subscription auto‑renews and cancellation only takes effect at the end of the renewed period.
To avoid extra charges, cancel at least the required notice period in advance (see web cancellation timing above).
Using the wrong cancellation channel
Attempting to cancel a Pro/Enterprise plan from the dashboard when phone cancellation is required will delay closure. Similarly, app-store subscriptions must be cancelled through Apple or Google, not the BigCommerce dashboard.
Comparative recap
Quick comparison of cancellation paths
| Item | Direct web | App Store (iOS / Google) |
|---|---|---|
| How to cancel | Dashboard: Account Settings → Cancel Store Plan | Cancel via Apple or Google subscription settings |
| Notice required | At least 2 business days before billing date | Turn off auto‑renew at least 24 hours before period ends (Apple guidance) |
| Refunds | Generally non‑refundable for partial periods | Subject to Apple/Google refund rules |
Tips
Check which channel you used to subscribe before you cancel, and keep records of your cancellation confirmation.
After cancelling
Immediate next steps
- Export your store data (products, customers, orders) and download any invoices you need for accounting.
- Remove or update payment methods and cancel any connected third‑party services you no longer need.
Where to get help and read guides
- Step guides and user experiences: How to cancel (third‑party guide).
- App‑store cancellation help and notes: App store cancellation guide.
- Read user reviews to understand others’ experiences: Capterra and GetApp.
Address
Registered office
BigCommerce UK Ltd, Suite 4, 7th Floor, 50 Broadway, London SW1H 0DB, United Kingdom.
Notes
This is a regional office address listed in public company references; for cancellations or legal queries contact support through your account or the appropriate regional channels.