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Cancellation Bkool: Easy Method
What is Bkool
Overview
Bkool is a subscription-based platform that provides virtual cycling simulations, structured workouts, and route imports for indoor training.
It is designed for riders who want immersive graphics, multiplayer rides, and training tools across web and mobile apps.
Main features
Features include simulated routes, workout plans, route importing (GPX), and compatibility with smart trainers and sensors.
Subscriptions are available through Bkool's website and via mobile stores (Apple App Store, Google Play).
How to cancel Bkool
Cancel via the Bkool website
- Log into Bkool.com.
- Click your profile, select "My subscription", then click "Unsubscribe".
- The subscription remains active until the stated end date; further charges stop after that date.
Cancel via mobile stores
- App Store (iOS): Subscriptions purchased via Apple must be canceled through your Apple ID subscription settings.
- Google Play (Android): Subscriptions purchased via Google Play must be canceled via your Google Play subscription settings.
- If you purchased through a third-party vendor (e.g., Decathlon), follow that vendor’s cancellation process.
What happens when you cancel
Access and billing
After you cancel, your subscription stays active until the subscription end date shown in your account.
No further recurring charges will be taken after the end date unless you re-subscribe.
Data and account
Your account, ride history and settings typically remain on Bkool unless you request deletion per their terms.
Export any personal GPX or workout files you want to keep before requesting account removal.
Will I get a refund?
General refund rules
- Monthly subscriptions (all channels): No refunds are possible.
- Annual and Family subscriptions purchased directly from Bkool: Refunds available within the first 14 days of the initial charge, subject to a refund request via Bkool’s refund form.
- Purchases made via third-party channels (e.g., app stores, retailers): Refunds are handled by the third party and are not refundable through Bkool.
How to request a refund
If you believe you qualify (direct annual/family plan within 14 days), submit a refund request through Bkool’s published refund form or support channel.
Keep receipts or proof of purchase handy when you submit a refund request.
Bkool plans and pricing
Available South Africa App Store pricing
The following South African App Store monthly prices were listed for Bkool apps in ZAR.
Web-based plans are typically priced in euros on the Bkool website.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| BKOOL Cycling Monthly (App Store South Africa) | R59.99 | 月額 | Full access to BKOOL Cycling app subscription via Apple App Store |
| BKOOL Spin Studio Monthly (App Store South Africa) | R249.99 | 月額 | Access to BKOOL Spin Studio app classes via Apple App Store |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer law (Consumer Protection Act) does not mandate a cooling-off period for digital subscriptions provided immediately.
Refunds and withdrawal rights for Bkool subscriptions are therefore governed by Bkool’s published terms unless Apple or Google store policies provide additional recourse.
Where to escalate
If you believe your rights under South African consumer law were breached, you can seek guidance from local consumer protection bodies or legal advice.
Store-level disputes (App Store/Google Play) are handled through the respective platform’s mechanisms.
Customer experiences
Positive points from users
- Users praise the realistic ride experience, immersive graphics, and ability to import personal routes.
- Support team responsiveness and helpfulness is frequently highlighted.
- The platform is noted as a good training tool with a wide variety of workouts and routes.
Common complaints
- App instability: crashes or slow loading, particularly in crowded sessions or on some devices.
- Documentation can be limited or hard to find for certain features.
- Android-specific UI issues reported, such as small fonts/buttons and GPX imports appearing low in route lists.
Documentation checklist
What to prepare before cancelling
- Account email and username used for Bkool.
- Proof of purchase or invoice (payment receipt, App Store/Google Play receipt).
- Subscription type (monthly, annual, family) and purchase date.
Supporting information for refunds or disputes
- Transaction ID or order number from the store or bank statement.
- Any correspondence with Bkool support or the app store about the issue.
- Device model and app version if reporting technical problems.
Common mistakes
Cancelling in the wrong place
Many users try to cancel on the Bkool website although the subscription was purchased via Apple or Google.
Always cancel through the store where the purchase was made to stop future renewals.
Expecting refunds for monthly plans
Users sometimes expect refunds after cancelling monthly subscriptions; Bkool’s policy is that monthly plans are non-refundable.
Check the specific purchase channel policy before assuming a refund is possible.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation and refund differences by purchase channel.
Use this to quickly identify where to cancel and whether refunds are generally available.
| Channel | How to cancel | Refund policy | 期間 |
|---|---|---|---|
| Web (Bkool website) | Account > My subscription > Unsubscribe | Monthly: No refund. Annual/Family: Refund within 14 days if purchased directly. | 月額 / 年間 |
| App Store (iOS) | Cancel via Apple ID subscription settings | Refunds handled by Apple; Bkool cannot refund in-app purchases directly. | 月額 |
| Google Play (Android) | Cancel via Google Play subscription settings | Refunds handled by Google Play; Bkool cannot refund in-app purchases directly. | 月額 |
After cancelling
Check your account
Confirm the subscription end date in your Bkool account so you know when access will stop.
Save any rides, GPX files or workout data you want before the subscription expires.
Support and next steps
If you need help, contact Bkool support through the official Bkool website or the support option inside the app.
For store purchases, use Apple or Google support channels for billing disputes or refund requests tied to those stores.
Address
Registered office
Carretera de La Coruña Km. 17,800, Edificio Madroños 3, 28231 Las Rozas, Madrid, Spain.
Notes
Some legal notices list Calle San Joaquín 3 within the same building complex; both refer to Bkool’s offices in Las Rozas, Madrid.
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Bkool subscription purchased via the App Store, go to your Apple ID subscription settings and follow the prompts to unsubscribe. Remember to keep proof of your cancellation.
After cancellation, your Bkool account and ride history will remain active until the subscription end date. You can request account deletion if desired, but ensure you export any personal GPX or workout files you want to keep.
Yes, if you cancel your annual Bkool subscription within the first 14 days of purchase, you can request a refund through Bkool's refund form. Keep your proof of purchase handy.
To cancel a Bkool subscription purchased through Google Play, access your Google Play subscription settings and follow the cancellation steps. Ensure you retain proof of your cancellation.
No, monthly Bkool subscriptions are non-refundable. If you have an annual or family plan purchased directly from Bkool, you may qualify for a refund within 14 days.