Cancellation Brainway: Easy Method

What is Brainway

Overview

Brainway is a subscription-based app that provides journaling, reflection prompts, and productivity support to help users improve focus and behaviour over time.

The app is available through the developer's website and common app stores, and offers paid plans for full access to features.

Main features

Brainway offers guided prompts, tracking of reflections, and tools intended to help users build consistent habits and self-awareness.

Access and billing depend on whether the subscription was purchased on the Brainway website, Apple App Store, or Google Play.

How to cancel Brainway

If you purchased on the Brainway website

• Email [email protected] with a clear cancellation request.
• Include the email address used to subscribe and any purchase confirmation receipts or order numbers.
• Do not rely on deleting the app or your account data - that does not cancel the subscription.
• Allow time for a response; sending your request at least 48 hours before the subscription period ends is recommended.

If you purchased via the Apple App Store (iOS)

• Open the App Store app on your device and tap your profile icon.
• Go to Subscriptions, choose Brainway, then select Cancel Subscription.
• App Store subscriptions renew automatically unless cancelled at least 24 hours before the period ends.

If you purchased via Google Play (Android)

• Open the Google Play app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions, select Brainway, then select Cancel subscription.
• Follow any prompts to confirm cancellation and keep a record of the confirmation.

What happens when you cancel

Access after cancellation

After cancelling, your access typically continues until the end of the current paid period unless otherwise stated by the platform.

You will generally retain access to paid features through the paid term already billed.

Subscription renewal

Automatic renewal will stop for future billing cycles once cancellation is processed through the correct channel.

Ensure you cancel through the same place you originally purchased to prevent further charges.

Data and account

Cancelling a subscription does not always delete your account or personal data; you may need to request data removal separately.

Contact [email protected] if you want to remove account data or delete your account after cancellation.

Will I get a refund?

Brainway refund policy

Refunds are considered on a case-by-case basis at Brainway’s discretion.

You must contact [email protected] within 14 days of purchase and provide detailed information and visual proof of the issue to be considered for a refund.

Platform purchases and exceptions

If the subscription was purchased through Apple or Google, you must request refunds through the respective platform support channels.

Provide screenshots, receipts, and dates when requesting a refund; for website purchases, include order numbers in your email to Brainway.

Brainway plans and pricing

Pricing table

Pricing notes

Prices above are taken from available listings and may be presented as monthly and annual tiers by the store; periods have been inferred where not explicitly stated.

Always verify the exact price and billing period at the point of purchase before confirming a subscription.

Your consumer rights in South Africa

Cooling-off period

Under the Consumer Protection Act 68 of 2008, consumers have a 7-day cooling-off period for distance or electronic agreements, including digital subscriptions, unless services were fully performed with the consumer's consent.

This means you may be able to cancel and seek remedies within that timeframe depending on how the service was delivered.

Rights and remedies

Consumers are entitled to fair, transparent terms, clear disclosure of auto-renewal and cancellation processes, and a refund if goods or services are defective or terms are unfair.

Practices such as hidden renewals, hard-to-find cancellation steps, or refusal to refund may conflict with these rights and can be grounds for complaints to the relevant authorities.

Customer experiences

Positive feedback

Some users report Brainway helped them reflect on behaviour and make progress using journaling prompts and reflection exercises.

Other users noted small improvements in focus after consistent use over time.

Negative feedback

Many users reported unexpected recurring charges after trials, poor visibility on renewal terms, and difficulty cancelling.

Complaints include deleting the app not cancelling subscriptions, slow or unresponsive email support, and dissatisfaction with refunds or billing transparency.

Documentation checklist

What to include in your cancellation request

• Email address used to subscribe.
• Purchase confirmation receipts, order numbers, or screenshots of the subscription page.
• Dates of purchase and any automatic renewal charges you want reversed.

Additional useful records

• Screenshots of the app subscription page and billing history.
• Bank or card statements showing the charges in question.
• Device and platform details (iOS/Android/web) and any correspondence with support.

Common mistakes

Deleting the app does not cancel the subscription

Removing the app from your device does not stop recurring charges. Cancellation must be done through the store or by emailing [email protected] if purchased on the website.

Always verify that you received a confirmation that the subscription is cancelled.

Assuming platform support is optional

If you purchased via Apple or Google, contacting Brainway directly often will not stop platform-managed renewals; you must cancel through the App Store or Google Play subscriptions area.

Not checking which account or email was used when subscribing can delay or complicate cancellation and refund requests.

Comparative recap

Quick summary table

Which option to choose

If you purchased through a store, always cancel via that store to immediately stop auto-renewal for future cycles.

If you purchased on the website, email [email protected] and attach receipts and account details for the fastest resolution.

After cancelling

What to monitor

Check bank and card statements for at least one billing cycle to confirm no further charges occur after cancellation.

Keep cancellation confirmations and screenshots in case you need to dispute charges with your bank or a consumer body.

Who to contact next

For website purchases, follow up with [email protected] if you do not receive confirmation within a reasonable time.

If you purchased via Apple or Google, open a refund/cancellation case with the respective platform support and retain their confirmation for records.

Address

Company address

37 Amal St., Petah Tikva, Israel.

This address is listed as the developer's location.

Support email

Primary contact for cancellations and refund requests: [email protected].

Include purchase details, account email, and supporting evidence when you contact support.