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Cancel CELTX
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Cancellation service #1 in South Africa
Calculated on 5.6K reviews

I hereby notify you of my decision to terminate the contract relating to the Celtx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Celtx: Easy Method
What is Celtx
Overview
Celtx is a cloud-based software platform for writing, planning and collaborating on media projects such as screenplays, stage plays and productions.
It combines scriptwriting, story development and production tools with cloud autosave and team collaboration features.
Core functions
Celtx provides formatted script editing, project management and production planning in a single online Studio environment.
Subscriptions unlock additional projects, collaboration seats and production tools depending on the plan.
How to cancel Celtx
Cancel via the web (recommended)
- Sign in to your Celtx Studio online.
- Click Studio Management → Plan → scroll to "Review Your Billing".
- Click "Cancel Plan". You will receive a confirmation email after successful cancellation.
- For full instructions see the official help article: How do I cancel?
Timing and renewal notes
- Cancel before your renewal date to prevent further charges; subscriptions auto-renew monthly or annually until cancelled.
- See the subscriber guide for billing cycle details: Getting Started for Subscribers.
What happens when you cancel
Access and features
Cancelling stops future charges but retains paid features until the end of your current pre-paid billing period.
The account status will show as "Pending Cancellation" during that remaining paid time.
Data, studios and account deletion
If you choose to delete your account later, you must first downgrade to the free (Basic) plan and remove any studio members or paid collaborators.
Account deletion is irreversible; follow the official deletion instructions: How do I delete my account?
Will I get a refund?
Celtx refund policy
Celtx's Terms state that fees are non-refundable except where explicitly described in their Sales Policy or as required by law.
The company legal page explains refunds and contract termination terms: Celtx Legal.
Exceptions and prepaid credits
- Per Celtx terms, upon customer-initiated termination they will refund any prepaid fees covering the remainder of the term after the effective termination date.
- If you believe you qualify for a refund, collect purchase dates and receipts before contacting support or your payment provider.
Celtx plans and pricing
Pricing overview
Publicly available US pricing has been converted to approximate ZAR for reference; exact local charges may vary due to taxes, store conversion rates or promotions.
Contact Celtx directly for the most current, local pricing and any discounts.
Plans (approximate)
| Plan | Price (USD) | Price (ZAR approx) | Period | Features |
|---|---|---|---|---|
| Writer | Approximately USD 11.24/month (billed yearly) | ≈ R210/month | Monthly (billed yearly) | Entry-level writing features; up to 3 projects, unlimited comments |
| Writer Pro | Approximately USD 18.74/month (billed yearly) | ≈ R350/month | Monthly (billed yearly) | All Writer features + story development tools, unlimited projects |
| Team (5 users) | Approximately USD 44.95/month (billed yearly) | ≈ R840/month | Monthly (billed yearly) | Writer Pro + production planning tools for up to 5 members |
Your consumer rights in South Africa
Cooling-off period
Under South African consumer protection law, consumers typically have a 14-calendar-day cooling-off period for online purchases.
During this period you can cancel and request a full refund even if a provider’s terms state "no refunds".
How this applies to Celtx users
- South African users may be entitled to a refund within 14 days of purchase despite Celtx's general non-refundable policy.
- If your refund request is refused, consider contacting your payment provider or the relevant consumer protection authority in South Africa for guidance.
Customer experiences
Positive feedback
- Users praise Celtx for its intuitive interface and automatic formatting that helps focus on writing (see reviews on Capterra).
- Collaboration, cloud autosave and cross-device access are commonly highlighted as strengths (see G2 reviews).
Negative feedback
- Complaints include limited mobile functionality, issues with some export formats and occasional interface quirks (noted on Capterra and G2).
- Some global users report refund disputes or login/access problems (examples appear on Trustpilot).
Documentation checklist
Before you cancel
- Record your subscription invoice number, purchase date and payment method.
- Export and back up any scripts, projects or production documents you need.
- Remove or reassign studio members if you plan to delete the account later.
If you need a refund or dispute
- Save the cancellation confirmation email and any in-app messages about billing.
- Collect screenshots of billing dates, renewal attempts and support responses.
Common mistakes
Timing and renewal mistakes
Waiting until after the renewal date is a frequent error; if you cancel after renewal you may be charged for the next period.
Always check your renewal date in Studio Management and cancel a few days before to avoid time-zone or processing delays.
Account deletion mistakes
Attempting to delete an account while still on a paid plan will fail; you must first downgrade to Basic and remove paid collaborators.
Deleting an account is irreversible and will permanently remove projects if you have not exported them first.
Comparative recap
Quick comparison
| Feature | Celtx | Typical expectation |
|---|---|---|
| Cancellation method | Online via Studio Management (Plan → Cancel) | Online self-service via account settings |
| Refund policy | Generally non-refundable; refunds for prepaid remainder possible per legal terms | Varies; some services offer prorated refunds or trial refunds |
| Access after cancel | Paid features retained until end of paid billing period | Commonly retained until period end or immediate downgrade |
After cancelling
What to do next
- Export your projects and archive any files you want to keep before account deletion.
- Keep your cancellation confirmation email and billing records for 14 - 30 days in case you need to request a refund or dispute a charge.
Useful links
- How do I cancel?
- Getting Started for Subscribers
- How do I delete my account?
- Celtx Legal (Sales & Refund terms)
Address
Studio management steps
To manage billing: click "Management" in your Celtx Studio, go to "Plan", scroll to "Review Your Billing", then click "Cancel Plan".
This cancels future payments and retains paid features until the end of your billing period; you’ll receive a confirmation email.
Support and contact
Celtx handles cancellations through the online Studio interface; no separate physical address or postal cancellation method is required.
For detailed support articles visit the official help center linked above.