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Chainstack
8 Temasek Boulevard #30‑01/02, Suntec Tower 3
038988 Singapore , Singapore
REF/2025GRHS4
Cancellation Chainstack: Easy Method
What is Chainstack
Overview
Chainstack is a SaaS platform that simplifies deployment and management of blockchain nodes and related infrastructure. It provides multi‑cloud hosting, RPC nodes, and tools for developers and enterprises.
Core services
Key services include managed nodes for networks like Ethereum, indexing and subgraph hosting, and enterprise support options. Chainstack targets teams needing scalable, production‑grade blockchain infrastructure.
How to cancel Chainstack
Cancel via web (direct Chainstack account)
- Sign in to your Chainstack account and go to Billing.
- Delete all nodes, projects and subgraphs tied to the Organization first.
- Click "Suspend Organization" in Billing. Suspension completes after 2 days before final cancellation.
- To permanently delete the account, email [email protected] or submit the support form with your Organization ID or registered email.
- Official help: Canceling your subscription.
App Store / Google Play and other channels
- Chainstack's Help Center and Terms do not document cancellation via App Store or Google Play.
- If you subscribed through a mobile store, contact Chainstack support directly and keep evidence of the store purchase and account details.
What happens when you cancel
Access and service stopping
After you click "Suspend Organization," services enter suspension and then stop after the 2‑day suspension period. Access to running nodes and hosted resources will be terminated according to the suspension timeline.
Billing and data
Billing typically stops after cancellation but charges already billed are treated per Chainstack's fees policy. You should export or back up any data before suspending or deleting resources, as permanent deletion may follow.
Will I get a refund?
Standard refund policy
Chainstack's Terms of Service state that subscription and usage fees (including trial or cancellation) are non‑refundable unless otherwise specified.
Reference: Chainstack Terms of Service.
Enterprise SLA exceptions
- For enterprise customers, Service Credits (not cash refunds) may apply if SLA‑defined levels are not met.
- Service Credit requests must be submitted within 30 days after quarter end and credits are capped (per SLA terms).
- Reference: Chainstack Enterprise SLA.
Chainstack plans and pricing
Pricing summary
Public pricing details are not provided in the verified help and policy pages used for this guide.
Contact Chainstack for exact rates and plan details.
How to get a quote
For precise pricing, contact Chainstack sales or support with your requirements and Organization details.
| Plan | Period | Price / Notes |
|---|---|---|
| Starter / Free | Contact for pricing | Contact for pricing and limits |
| Developer / Team | Contact for pricing | Contact for pricing |
| Business | Contact for pricing | Contact for pricing |
| Enterprise | Contact for pricing | Custom SLA and pricing; request quote |
Your consumer rights in South Africa
Applicable legal framework
South African consumers are protected by the Consumer Protection Act and other consumer protection mechanisms. These laws require suppliers to provide services as described and to remedy defective or substandard services.
Practical remedies and escalation
- Keep records of your subscription, billing, cancellation attempts and support correspondence.
- If Chainstack does not resolve a legitimate complaint, you can escalate to the National Consumer Commission or seek alternative dispute resolution.
- For enterprise SLA disputes, follow the SLA claims process and timelines in the agreement.
Customer experiences
Positive feedback
Many users praise Chainstack for low latency, stable RPC nodes, and good handling of traffic spikes and deep blockchain indexing.
See aggregated reviews: Trustpilot - Chainstack.
Negative feedback
- Some reports describe connection drops, filtering issues, and unreliability over time.
- There are user complaints about being charged despite cancellation attempts and difficulty obtaining refunds or support.
- Representative reviews: Trustpilot (IE) - Chainstack.
Documentation checklist
Before you cancel
- Organization ID and registered email address.
- List of active nodes, projects and subgraphs to delete.
- Billing receipts and recent invoices.
If you need a dispute
- Copies of cancellation requests and timestamps.
- Support ticket IDs and replies from Chainstack.
- Bank or card statements showing disputed charges.
Common mistakes
Timing and resource deletion
Example: Trying to suspend an Organization before deleting nodes or projects can block cancellation. Always remove resources first to avoid delays.
Allow at least the 2‑day suspension window to complete and confirm termination.
Poor documentation
Example: Not saving confirmation emails or support conversations reduces leverage if you need a refund or dispute a charge.
Always record dates, screenshots and ticket IDs when you cancel or contact support.
Comparative recap
How Chainstack compares
This table gives a high‑level comparison of cancellation and refund traits vs typical competitors in the blockchain infrastructure space.
Key takeaway
Chainstack offers clear web cancellation steps but has a conservative refund policy; enterprise SLAs offer credits rather than cash refunds.
| Feature | Chainstack | Typical competitor |
|---|---|---|
| Cancellation method | Web billing + support request | Web billing; some offer in‑app store cancellation |
| Refund policy | Generally non‑refundable; SLA service credits for enterprise | Varies; some offer prorated refunds or free trials |
| Support for disputes | Support email + help center article | Varies; dedicated account managers for enterprise |
After cancelling
Confirm and follow up
- Save confirmation of suspension and any deletion receipts.
- Monitor your bank/card for any unexpected charges and document them.
Helpful links
Address
Headquarters
Chainstack Headquarters: 8 Temasek Boulevard #30‑01/02, Suntec Tower 3, Singapore 038988.
Support contact
For cancellations and account deletion requests, email [email protected] and include your Organization ID or registered email.
Similar cancellation services
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Chainstack subscription, sign in to your account, go to Billing, delete all nodes and projects, click 'Suspend Organization', and then email [email protected] to permanently delete your account.
After you click 'Suspend Organization', your services will enter a 2-day suspension period before they are fully stopped, during which you will lose access to your resources.
According to Chainstack's Terms of Service, subscription fees are generally non-refundable unless specified otherwise, so you may not receive a refund.
If you subscribed via a mobile store, you should contact Chainstack support directly for cancellation, keeping evidence of your purchase and account details.
Yes, enterprise customers may receive Service Credits instead of cash refunds if SLA-defined levels are not met, but requests must be submitted within 30 days after the quarter end.