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Cancel CLEVGUARD
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Clevguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Clevguard: Easy Method
What is ClevGuard
Overview
ClevGuard is a subscription-based parental control and device monitoring service that lets users monitor mobile activity, location, and app usage for managed devices.
It is sold as a recurring subscription with a member area for account and product management.
Typical uses
Common uses include parental controls, device location, activity logs, and content filtering on target mobile devices.
The service is managed via an online Member Center and mobile apps on supported platforms.
How to cancel ClevGuard
Cancel via Web (Member Center)
- Log in to your ClevGuard account at the Member Center using your account credentials.
- Go to "My Product", select the product/subscription you want to stop, and choose "Cancel Subscription".
- Enter the verification code that ClevGuard sends to your registered email to confirm the cancellation.
Cancel via App Store or Google Play
- ClevGuard’s published help and terms describe cancellation via the Member Center on the web.
- For subscriptions purchased through Apple App Store or Google Play, cancel through your Apple ID or Google Play subscriptions page following Apple/Google procedures.
- If you need help, contact ClevGuard support from your account or app, and mention the purchase platform (Apple/Google) so they can advise.
What happens when you cancel
Access and service period
Canceling a subscription typically prevents future auto-renewal but does not always delete your account immediately.
You generally keep access until the paid period expires; check your Member Center for exact expiry details.
Data and account retention
Canceling does not necessarily remove stored data. Account data, logs, and settings may be retained according to ClevGuard’s data retention practices.
If you need data removed, request account deletion specifically from support after cancellation.
Will I get a refund?
Official refund policy (high level)
ClevGuard offers a refund within 30 days if technical support cannot resolve the issue that prevents the product from working as advertised.
Refunds outside that 30-day eligibility are generally not provided under the company policy.
Non-refundable scenarios and exceptions
- No refund after 30 days from purchase.
- Change of mind is not eligible.
- Device incompatibility (e.g. Windows Phone, Symbian, Blackberry 10, Bada, Windows Mobile) is excluded.
- Issues caused by connectivity loss, factory resets, OS upgrades, lack of access/permission to target device, or not following setup steps.
- Using a single license on more than one device or damage caused by antivirus software is not covered.
ClevGuard plans and pricing
Pricing snapshot
Prices observed on the App Store for the South African listing appear in SAR (Saudi Riyal).
No explicit ZAR prices were found in available 2024/2025 data; confirm current local pricing in your app store before purchase.
Plans
| Plan | Price | 期間 | Features |
|---|---|---|---|
| 1‑Month Plan | SAR 39.99 | 月額 | Privacy protection, Nearby Device Detection, Subscription Management, Safe Album, Device Finder |
| 1‑Year Plan | SAR 249.99 | 年間 | Same features as monthly, billed annually |
Your consumer rights in South Africa
Cooling-off and local law
Under South African consumer protection rules, online purchases often carry a "cooling-off" or right to cancel within a short period (commonly 7 - 10 days) after delivery or conclusion of services.
This statutory right can apply even when a vendor’s own policy states otherwise.
Action steps if policy conflicts with law
- If ClevGuard’s published refund policy differs from your statutory rights, you may seek remedy under the Consumer Protection Act.
- Document your purchase, attempt support, and contact local consumer protection bodies if the company refuses a legally-mandated remedy.
Customer experiences
Positive feedback
- Many users praise responsive, professional customer support and successful full refunds when technical issues remained unresolved.
- Some South African users reported very good after-sales service and clear communication from support agents.
Negative feedback
- Reported problems include slow updates, unreliable syncing, battery drain, and occasional app instability.
- Some customers reported partial refunds or unresolved technical faults; stealth recording concerns (visible recording icon) were raised.
Documentation checklist
What to gather before contacting support
- Order number or subscription ID (from confirmation email or account).
- Registered account email and username used for the purchase.
- Receipt or payment proof (bank/credit card or app store receipt).
Technical details to include
- Device model and OS versions for both your device and the target device.
- Screenshots or screen recordings showing the issue and any error messages.
- Steps you have taken with support and any case/ticket numbers provided.
Common mistakes
Using the wrong cancellation path
Many users try to cancel via the app but purchased through Apple or Google, so the subscription continues due to platform billing.
Always check the original purchase source (Member Center vs App Store/Google Play) before cancelling.
Missing verification or proof
Not saving receipts, order IDs, or support ticket numbers can delay refunds and account actions.
Also, failing to follow setup instructions or provide requested logs often leads to refund denials under policy exclusions.
Comparative recap
Quick comparison
| Aspect | ClevGuard | 期間 |
|---|---|---|
| Cancellation method | Member Center web cancellation; App Store/Google Play via platform subscription pages | 月額 / 年間 |
| Refund window | Up to 30 days if technical support cannot resolve the issue; many exclusions apply | 月額 / 年間 |
| Pricing example | SAR 39.99 (1 month) / SAR 249.99 (1 year) on listed App Store | 月額 / 年間 |
Takeaway
ClevGuard provides clear web cancellation steps and a conditional 30‑day refund for unresolved technical issues.
For purchases via app stores, manage billing through Apple/Google and check local consumer rights if company policy conflicts with South African law.
After cancelling
Confirm cancellation
- Check your Member Center and email for a cancellation confirmation and the subscription expiry date.
- If purchased via Apple/Google, confirm cancellation in your Apple ID or Google Play subscriptions list.
Next steps if you need more help
- If technical problems remain, provide the documentation checklist items when requesting refunds or escalation.
- If you believe your statutory consumer rights in South Africa have been breached, consider contacting local consumer protection authorities for guidance.
Address
Head office (listed)
UNIT 720, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Use this address if you need to send formal correspondence or a written cancellation by post.
Other contact notes
If cancelling by letter, the company has indicated you may use its Hong Kong or London office addresses; confirm the correct postal contact in your Member Center or support correspondence.
Keep copies of all postal correspondence and proof of posting when using mail for cancellations or complaints.