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Cancellation Depositphotos: Easy Method
What is Depositphotos
Service overview
Depositphotos is an online stock media service offering images, vectors, videos and music under paid plans and packs for commercial and personal use.
The platform uses subscriptions and credit packs, plus in-app purchases through app stores, to deliver downloadable assets to users worldwide.
How users interact with it
Users search, preview and download files via the Depositphotos website or mobile apps, managing plans and billing from their account settings.
Billing and licensing are governed by Depositphotos terms and the store used for purchase (web, App Store, or Google Play).
How to cancel Depositphotos
Cancel on the web (Depositphotos site)
- For Subscription plans: go to Plans → Active Plans → Subscription → Settings and toggle auto-renewal Off.
- For Packs plans: go to Plans → Packs and switch auto-renewal Off. You must cancel before the renewal date because no reminder is sent.
- Reference: see Depositphotos cancellation instructions at how to cancel.
Cancel in apps and close account
- If you purchased via Apple App Store or Google Play, cancel through the App Store or Play Store subscription settings; Depositphotos cannot cancel those purchases.
- To delete your Depositphotos account: if you have no active plan or auto-renewal, go to Profile → Security → Delete My Account. If you have an active plan or auto-renewal, contact Customer Support first.
What happens when you cancel
Access and downloads
After cancelling auto-renewal, your current paid period typically remains active until its expiry date.
You can usually continue downloading according to your remaining allowance until the plan ends.
Renewal and billing
Auto-renewal must be turned off before the renewal date to avoid a new charge, especially for Packs where no reminder is sent.
In-app subscriptions renew under the App Store or Google Play rules and must be managed there to stop future billing.
Will I get a refund?
Web purchases (Depositphotos site)
- Packs purchased on the web: full refund within 30 days of purchase or renewal if no files have been downloaded; after 30 days refunds are not issued.
- Subscriptions on the web: full refund within 30 days of purchase or renewal if no files have been downloaded; no refund if downloads occurred or after 30 days.
Free trials and in-app purchases
- Free trial (annual monthly subscription via web): cancel within 7 days to avoid charges; if charged, a 30-day refund may be possible if no downloads occurred and you request it within 30 days.
- In-app purchases (App Store or Google Play): refunds are governed by the respective platform policies and timelines, not by Depositphotos' 30-day web policy. See third-party guidance at how app refunds work.
Depositphotos plans and pricing
Pricing availability
Depositphotos pricing varies by region, plan type and promotions. Exact prices are displayed during checkout for your billing country.
If you need firm numbers, contact Depositphotos support from your account or view pricing in your local currency on the site.
Pricing table
| Plan | 期間 | Price |
|---|---|---|
| Subscription (web) | 月額 / 年間 | Contact for pricing |
| Packs (web) | 一回払い | Contact for pricing |
| In-app (App Store / Google Play) | 月額 / 年間 | Contact for pricing |
Your consumer rights in South Africa
Key protections under the CPA
South Africa’s Consumer Protection Act (CPA) prevents unfair "no refund" rules where not legally justified or not clearly disclosed before purchase.
Businesses must provide reasonable refunds, repairs or replacements for goods not as described or defective under CPA standards.
How Depositphotos’ policy fits
Depositphotos offers a 30-day refund window on web purchases (subject to no downloads), which may provide stronger protection than the minimum required by law.
In-app purchases follow App Store or Google Play rules, which can differ from CPA remedies; for local advice see consumer resources such as local guidance on refund policies.
Customer experiences
Positive feedback
Many users praise Depositphotos for a large, high-quality image library and useful search and AI tools.
Customer service is often described as responsive and professional by satisfied customers.
Negative feedback
Complaints include incorrect metadata or mislabelled items, which can hinder search accuracy.
Other issues reported include unexpected auto-renewals, refund disputes and licensing enforcement concerns; see user reviews at Trustpilot and Sitejabber.
Documentation checklist
What to prepare before contacting support
- Account email and username used for Depositphotos.
- Order number, invoice or transaction ID for the purchase or renewal.
- Dates of purchase and renewal, and proof of cancellation attempts (screenshots).
Extras that help a refund or deletion
- Screenshots showing no downloads (if claiming unused content).
- Device/app store receipts for App Store or Google Play purchases if disputing via Depositphotos or platforms.
- Any correspondence with Depositphotos support about the issue.
Common mistakes
Missing the renewal deadline
Users sometimes assume a reminder will arrive; Packs do not send renewal reminders, so failing to turn off auto-renewal before the date causes unexpected charges.
Always check the plan expiry date in Plans → Active Plans and toggle auto-renewal off early.
Managing in-app vs web subscriptions
Trying to cancel an App Store or Google Play subscription from the Depositphotos website will not work; those purchases must be cancelled in the respective store.
If you request a refund from Depositphotos for an in-app purchase, you may be redirected to the store’s refund process which follows different rules.
Comparative recap
Quick comparison headings
The table below compares core differences between web subscriptions, Packs and in-app purchases for cancellation and refunds.
This helps decide where to manage billing and where to seek refunds.
| Feature | Plan type | 期間 | Cancel method | Refund window |
|---|---|---|---|---|
| Auto-renewal control | Subscription (web) | 月額 / 年間 | Account → Plans → Active Plans → Settings | 30 days if no downloads |
| One-off credits | Packs (web) | 一回払い | Account → Plans → Packs → switch auto-renewal Off | 30 days if no downloads |
| Store-managed | In-app (App Store / Google Play) | 月額 / 年間 | Manage in App Store or Google Play | Subject to store policies |
After cancelling
Follow-up actions
Keep confirmation screenshots and check your next bank or card statement for unexpected charges.
If charged after cancelling, gather documentation and contact Depositphotos support from your account or the app store as appropriate.
Useful links
- How to cancel or delete account (Depositphotos): help.depositphotos.com
- Free trial rules and timing: Depositphotos free trial
- Guidance on cancelling in-app purchases and third-party refunds: postclic overview
Address
Registered office
DepositPhotos Ukraine, LLC
1/27 Marii Pryimachenko street, office 501‑2, Kyiv, Ukraine 01042
Support and legal
For account-specific closures, billing disputes or legal questions, contact Depositphotos support via your account dashboard or the help pages linked above.
For South African consumer advice on refunds and cancellation rights, see local guidance such as local legal commentary.
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Depositphotos subscription, go to Plans → Active Plans → Subscription → Settings and toggle auto-renewal Off. Make sure to do this before the renewal date to avoid being charged.
After canceling your subscription, you can continue to download files according to your remaining allowance until the end of your current paid period.
Yes, if you cancel your Depositphotos subscription within 30 days of purchase and have not downloaded any files, you are eligible for a full refund.
If you purchased your subscription via the App Store or Google Play, you must cancel through those platforms' subscription settings, as Depositphotos cannot process those cancellations.
To delete your Depositphotos account, ensure you have no active plans or auto-renewal. Then go to Profile → Security → Delete My Account. If you have an active plan, contact Customer Support first.