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Deseret Bookshelf
Deseret Book Orders, PO Box 30178
84130 Salt Lake City , United States
REF/2025GRHS4
Cancellation Deseret Bookshelf: Easy Method
What is Deseret Bookshelf
Overview
Deseret Bookshelf (Bookshelf+) is a subscription service that provides access to a library of eBooks and audiobooks focused on faith, family, and personal development.
The service supports downloading content for offline use and offers both monthly and annual subscription options.
Key purpose
Deseret Bookshelf is primarily designed for readers who want unlimited access to the publisher’s catalog through a single subscription.
Content and subscription management are handled through Deseret Book’s account system or, in some cases, through third-party app stores.
How to cancel Deseret Bookshelf
Cancel via website (best for site subscriptions)
- Sign in at DeseretBook.com and go to My Account → My Subscriptions → Subscription Details.
- Click “Cancel Subscription.” Deleting the app does not cancel your subscription.
- Reference: Cancel Bookshelf+.
Cancel via third-party stores (if purchased there)
- If your subscription was started through a third party (App Store or Google Play), you must cancel through that third party’s account settings (App Store / Google Play auto‑renew settings).
- Note: the website guide clarifies Bookshelf+ cancellations must be done on DeseretBook.com for subscriptions created there; third‑party purchases are managed by the third party.
- Reference: Subscription Terms and Conditions.
What happens when you cancel
Access after cancellation
Your active subscription remains valid until the end of the current billing period after you cancel.
You will continue to have access to Bookshelf+ content for the remainder of that paid term.
Data, downloads and renewal
Downloaded books typically remain accessible while the subscription is active; however, access may be revoked after the subscription ends.
Cancelling stops auto‑renewal; it does not automatically delete account data or local files - consider backing up bookmarks or notes.
Will I get a refund?
14‑day grace period
There is a 14‑day grace period from the time of billing during which you may request a refund for Bookshelf+.
To request a refund within that window, contact [email protected] or [email protected].
After the grace period
- Payments are non‑refundable after the 14‑day window and no credits are provided for partially used periods.
- Service continues until the end of the billing term even after cancellation; refunds or exceptions are at Deseret Book’s sole discretion.
- Reference: Cancel Bookshelf+ and Subscription Terms and Conditions.
Deseret Bookshelf plans and pricing
Price presentation
Official pricing is listed in USD; the table below shows the local conversion format guidance used for South Africa (multiply the USD amount by current USD→ZAR exchange rate X).
Regional App Store or Play Store prices may differ.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Month-to-Month (Standard) | ≈ R(12.99 × X) | 月額 | Unlimited audiobooks & eBooks (Bookshelf+ standard) |
| Annual (Standard) | ≈ R(129 × X) | 年間 | Unlimited audiobooks & eBooks (Bookshelf+ standard) |
| Month-to-Month (Platinum Member) | ≈ R(9.99 × X) | 月額 | Bookshelf+ at Platinum Member discounted rate |
| Annual (Platinum Member) | ≈ R(99 × X) | 年間 | Bookshelf+ at Platinum Member discounted rate |
Your consumer rights in South Africa
Applicability of local law
Deseret Book’s published terms appear to be U.S.-based and governed by Utah law; they do not explicitly reference South African consumer statutes.
South African consumers should consider local protections when assessing Deseret Book’s terms.
Key South African protections to consider
- The Consumer Protection Act (2008) and related regulations may provide additional rights for digital services, including redress for defective services.
- Rights could include cooling-off periods or remedies for digital products that are faulty or not as described.
- Compare Deseret Book’s no‑refund policy with local statutory rights and seek local advice if you believe a statutory right applies.
Customer experiences
Positive feedback
Many users appreciate the breadth of church‑related books and the ability to download titles for offline listening and reading.
These strengths make Bookshelf+ useful for members seeking a focused religious and family library.
Negative feedback
- Users report problems with search functionality and difficulty finding books by title or author.
- Common complaints include app crashes, unexpected logouts, and unreliable audio playback (pauses, skips).
- Some users note the app does not reliably remember reading/listening position and that recommendations/discoverability are poor.
- Source summary: chrome-stats user reviews.
Documentation checklist
What to prepare before contacting support
- Account email address used for the subscription and the subscription start/billing date.
- Screenshot(s) of your subscription page, billing statement, or the Subscription Details screen.
- Device type and operating system version where the app is installed.
Additional helpful items
- Payment method (last four digits) and order or transaction ID if available.
- Note whether the subscription was started via DeseretBook.com or via an app store (App Store / Google Play).
Common mistakes
Deleting the app instead of cancelling
Many users mistakenly think removing the app cancels the subscription. It does not; you must cancel through DeseretBook.com or the third party used to purchase.
Always confirm cancellation in the My Subscriptions screen or in the third‑party account.
Missing the 14‑day refund window
Waiting beyond the 14‑day grace period often removes refund eligibility under Deseret Book’s policy.
If you need a refund, contact support promptly at [email protected] or [email protected].
Comparative recap
Quick comparison
| Cancellation method | Refund eligibility | Action required |
|---|---|---|
| Website (DeseretBook.com) | Refund possible within 14 days | Sign in → My Subscriptions → Cancel; email support for refunds |
| App Store / Google Play | Subject to third‑party refund rules | Cancel via the App Store/Google Play account; contact store for refunds |
After cancelling
Next steps
Confirm cancellation by checking your subscription status on DeseretBook.com or in the store where you purchased.
Keep copies of confirmation emails and screenshots until the billing cycle ends.
Support links and contacts
- Cancel guide and refund info: Cancel Bookshelf+
- Subscription terms and conditions: Subscription Terms and Conditions
- Email for refund or downloads help: [email protected], [email protected]
Address
Mailing address
Deseret Book Orders, PO Box 30178, Salt Lake City, UT 84130.
Notes
For physical correspondence or returns unrelated to digital subscriptions, use the postal address above and include order details.
For subscription or digital service issues, contacting support by email or using the online subscription settings is usually faster.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your subscription via the website, sign in at DeseretBook.com, go to My Account, then My Subscriptions, and click on Subscription Details to cancel. Remember to keep proof of your cancellation.
Your access to Deseret Bookshelf content remains valid until the end of your current billing period, even after cancellation. Ensure you back up any important notes or bookmarks.
Yes, you can request a refund within 14 days of billing. To do this, contact [email protected]. After this period, payments are non-refundable.
If you subscribed through a third-party store, you must cancel via that store's account settings. Check your app store for specific cancellation instructions.
If you're having trouble finding the cancellation option, refer to your contract or bill for the official cancellation channels, or consider contacting customer support for assistance.