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Recipient
Dsers
Suite 1701‑02, 17/F, FWD Financial Centre, 308 Des Voeux Road Central
1701 Central , Hong Kong
REF/2025GRHS4
Cancellation Dsers: Easy Method
What is Dsers
Overview
Dsers is a software-as-a-service platform that helps e-commerce merchants manage dropshipping workflows, including product imports, automated order fulfillment, supplier mapping, and bulk operations.
Who uses it
Merchants using Shopify and other supported storefronts often use Dsers to streamline order processing and supplier management at scale.
How to cancel Dsers
Cancel via Shopify (if billed through Shopify)
- Open your Shopify admin and go to Apps.
- Find the Dsers app and select Delete or Remove to uninstall the app; this usually cancels Shopify-managed billing for the app.
- Confirm deletion when prompted and keep a screenshot of the confirmation for your records.
Cancel via Dsers account or direct billing
- Log into your Dsers account and go to Account, Billing, or Subscription settings.
- Locate the option to downgrade or cancel the subscription and follow the on-screen prompts.
- Save any cancellation confirmation (email or on-screen) and note the effective date of cancellation.
What happens when you cancel
Access and features
After cancellation, access depends on your current billing cycle and plan. Most paid features remain active until the end of your paid period.
Data and order processing
Your account data typically remains accessible for a limited period, but automated order fulfillment and supplier connections will stop when the paid access ends.
Will I get a refund?
General refund policy
Refund eligibility depends on where and how you were billed. If billing was handled by Shopify, Shopify’s app billing and refund rules will apply.
Common exceptions and steps
- Prorated refunds are uncommon for month-to-month SaaS plans; check your billing statement or confirmation for details.
- If you believe you are due a refund, gather billing receipts and contact the party that charged you (Shopify or Dsers support).
- Keep evidence of charges, cancellation confirmations, and any support correspondence.
Dsers plans and pricing
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Basic | Free | Monthly | Free Basic plan; USD only; billing via Shopify |
| Advanced | $19.90 | Monthly | Manage 10 stores & 20k products, advanced mapping, etc. |
| Pro | $49.90 | Monthly | Manage 25 stores & 75k products, multi-platform, etc. |
| Enterprise | $499 | Monthly | Custom enterprise-level plan, highest limits |
Important pricing notes
All listed prices are in USD. South African billing will be processed via Shopify at current exchange rates, producing the actual ZAR charge on your statement.
Check your Shopify billing page or your Dsers billing area for the exact ZAR amounts that were charged.
Your consumer rights in South Africa
Relevant consumer protections
South African consumers are protected by national legislation that covers fair marketing, honest disclosure of terms, and remedies for defective or misrepresented services.
Practical steps and remedies
- Keep records: invoices, screenshots, and correspondence to support any complaint.
- If a dispute with a provider cannot be resolved, you may contact consumer protection authorities such as the National Consumer Commission or seek independent legal advice.
- Be aware that subscriptions billed through marketplaces (like Shopify) may follow marketplace billing and dispute processes.
Customer experiences
Positive experiences
Many users report time savings from automated order routing and bulk actions, especially when managing multiple stores or large product catalogs.
Common complaints
Some users report confusion over billing when the app is billed through Shopify, unexpected currency conversions, or needing help with account cancellation steps.
Documentation checklist
What to collect before cancelling
- Account email and username used with Dsers.
- Billing receipts and invoices showing charges (Shopify or Dsers).
- Screenshots of subscription settings and any cancellation confirmation pages.
What to request or confirm
- Exact cancellation date and whether the cancellation is immediate or at period end.
- Confirmation of refund eligibility and the process if applicable.
- How long account data will be retained and how to export data if needed.
Common mistakes
Assuming uninstall equals cancellation
Example: Removing the app from your store does not always cancel subscription billing handled by Shopify; always verify billing status in your Shopify admin.
Not saving confirmation proof
Example: Failing to save a cancellation confirmation can make disputes harder to resolve. Always save emails or screenshots as proof.
Comparative recap
At-a-glance comparison
| Plan | Price | 期間 | Key limits / benefits |
|---|---|---|---|
| Basic | Free | Monthly | Entry-level, limited features, billed via Shopify |
| Advanced | $19.90 | Monthly | 10 stores, 20k products, advanced mapping |
| Pro | $49.90 | Monthly | 25 stores, 75k products, multi-platform support |
| Enterprise | $499 | Monthly | Custom limits and enterprise-level support |
Key takeaway
Choose the plan that matches your store count and product volume, and verify billing currency and marketplace billing rules before cancelling.
After cancelling
What to do immediately
- Confirm on your billing statement that future charges have stopped and save the final bill.
- Export any important product, order, or supplier data from Dsers before access ends.
Next steps and support
If you need further help, check your Dsers account settings and Shopify billing area for specific cancellation confirmations and contact channels.
If unresolved, consider contacting local consumer protection bodies or seeking legal advice for billing disputes.
Address
Corporate address
Suite 1701‑02, 17/F, FWD Financial Centre, 308 Des Voeux Road Central, Central, Hong Kong
Notes
This address is the registered corporate headquarters for Dsers as listed in public business records; use your account’s official support channels for account-specific requests.
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Dsers subscription billed through Shopify, open your Shopify admin, go to Apps, find the Dsers app, select Delete or Remove, and confirm the deletion. Keep a screenshot of the confirmation for your records.
Log into your Dsers account, navigate to Account, Billing, or Subscription settings, locate the option to cancel your subscription, and follow the on-screen prompts. Save any confirmation of cancellation for your records.
After cancellation, your access to Dsers features depends on your current billing cycle. Most paid features remain active until the end of your paid period, but automated order fulfillment will stop once the paid access ends.
Refund eligibility depends on your billing method. If billed through Shopify, their app billing and refund rules apply. Gather your billing receipts and contact the relevant support for any refund inquiries.
If you believe you are due a refund, collect your billing receipts and cancellation confirmations, then contact the party that charged you, either Shopify or Dsers support, to discuss your refund eligibility.