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I hereby notify you of my decision to terminate the contract relating to the Emby service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Emby: Easy Method
What is Emby
Overview
Emby is a media server platform that organizes and streams your personal video, music and photo libraries to multiple devices. It offers features such as live TV, DVR, transcoding and client apps across platforms.
Premiere vs unlock
Emby offers a full Premiere subscription (adds DVR, hardware acceleration, offline media, advanced features) and smaller one‑time unlocks for playback. Billing and feature access depend on where you purchased the license (App Store, Google Play, web).
How to cancel Emby
Cancel via the web (PayPal or card)
- PayPal: log in to your PayPal account → Recurring Payments → stop Emby Premiere payments through PayPal.
- Card payments: manage and cancel via the Emby Premiere page on your server dashboard. If you cannot cancel there, contact billingsupport@emby.media for assistance.
- Note: subscription remains active until the end of the current paid term after you cancel.
Cancel via app stores
- App Store (iOS / Apple): you must cancel in your Apple Account Settings. Emby cannot cancel iOS subscriptions inside the active subscription period.
- Google Play: cancel using the Google Play account that purchased the subscription via Google Play subscription settings.
What happens when you cancel
Access and renewal
After cancellation your Emby Premiere subscription continues until the end of the current billing period. Auto‑renew is turned off and will not bill again at the next renewal date.
Account and data
Your Emby account, server settings and media libraries remain intact after cancellation. Local libraries and server configuration are not deleted by cancelling Premiere.
Will I get a refund?
Official refund policy
Emby states that all subscription fees are non‑refundable. Refunds may be granted only at Emby’s sole discretion on a case‑by‑case basis.
Exceptions and practical steps
- If you believe a refund is warranted (double billing, unauthorized charge), contact billingsupport@emby.media with receipts and transaction IDs to request review.
- For App Store or Google Play purchases, follow the platform’s refund process in addition to contacting Emby support.
Emby plans and pricing
Pricing notes
The table below shows App Store prices for South Africa and representative pricing for other platforms. Prices may change; always check the store or Emby site before purchase.
Official purchase links
For official guidance about cancelling or Premiere terms see Emby’s support pages.
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlock Playback (one-time) | R99.99 | One-time | Unlock playback via the app without full Premiere feature set |
| Emby Premiere (subscription) | R149.99 | Monthly | Full Premiere via App Store: DVR, transcoding, offline media, hardware acceleration |
| Emby Premiere (web / Android/other) | US$4.99 / month (representative) | Monthly | Official site offers USD pricing (monthly, annual, lifetime options) |
Your consumer rights in South Africa
Statutory cooling‑off and refunds
Emby’s published terms do not mention a 14‑day cooling‑off right for South African consumers. Emby maintains a non‑refund policy unless it chooses otherwise.
How South African law may apply
- Under the Consumer Protection Act and related guidance, some distance or electronic purchases may carry a cooling‑off right (often quoted as 7 days for certain transactions), but applicability to ongoing digital subscriptions varies.
- If you believe statutory rights apply, document your case and assert those rights when Emby refuses a refund; consider contacting the Department of Trade and Industry for guidance.
Customer experiences
Positive reports
- Users praise Emby for easy setup, elegant interface and rich metadata support.
- Many report stable long‑term performance and responsive developer support, including custom fixes.
Negative reports
- Complaints include double billing, denied refunds, confusing payment flows and buggy client apps (especially iOS/tvOS).
- Some users find remote access setup and app ecosystem inconsistent, and report variable support responsiveness.
Documentation checklist
What to gather before contacting support
- Purchase receipt or invoice (App Store, Google Play or PayPal / card statement).
- Transaction ID, order number or PayPal recurring profile ID.
- Your Emby account email and server name or server URL.
- Screenshots of billing entries, app subscriptions page or error messages.
How to send information
- Email billingsupport@emby.media with the above documents and a clear request (cancel, refund, investigate double charge).
- Include preferred contact email and timezone to speed up support responses.
Common mistakes
Cancelling in the wrong place
Many users try to cancel within the Emby app on iOS; Apple requires cancellation via Apple Account Settings. Attempting cancellation in the app will not stop App Store renewals.
Missing transaction identifiers
Not providing receipts or transaction IDs slows support and may lead to a denied refund request. Always capture the store or PayPal transaction details when you purchase.
Comparative recap
Quick plan comparison
The table below summarizes key differences between the one‑time unlock and Premiere subscription options for quick reference.
How to choose
Pick the one‑time unlock if you only need playback on a device. Choose Premiere for DVR, transcoding, multiple advanced features and multi‑device access.
| Feature | Unlock Playback (one-time) | Emby Premiere (monthly) |
|---|---|---|
| Price (South Africa) | R99.99 one-time | R149.99 / month |
| Primary benefit | Enables playback on client | Full features: DVR, transcoding, offline media |
| Refund policy | Generally non‑refundable (subject to Emby discretion) | Generally non‑refundable (subject to Emby discretion) |
After cancelling
Confirm cancellation
- Keep confirmation emails, screenshots of subscription settings showing auto‑renewal turned off, and the cancellation date.
- Verify you are not charged at the next renewal date; check your payment method statement.
Useful official links
Address
Billing support contact
For billing, cancellation or refund requests email: billingsupport@emby.media.
Official site
General information and support articles are available on Emby’s official pages linked above. Use those pages for authoritative guidance on cancelling and Premiere terms.