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Cancel EMERALD CHAT
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Emerald Chat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Emerald Chat: Easy Method
What is Emerald Chat
Overview
Emerald Chat is a subscription-based online chat service operated by Connected Software Inc., doing business as Emerald Chat. It offers paid tiers that add filtering, sharing and visibility features to the basic chat experience.
Key purpose
The service focuses on real-time person-to-person matching and private messaging, with optional paid upgrades for improved filters, badges and priority matching. Subscriptions are billed on a recurring basis.
How to cancel Emerald Chat
Where to start
Subscriptions renew automatically (monthly or quarterly). You can cancel at any time from within your Emerald Chat account settings; cancellation prevents future renewals but does not end the current paid period.
Step-by-step cancellation
- Open Emerald Chat and sign in to your account.
- Go to Settings > Manage Subscription (or the subscription/tier section in settings).
- Select your subscribed tier (e.g., Emerald Gold) and choose Cancel Subscription.
- Confirm the cancellation when prompted - you will retain paid benefits until the end of the billing cycle.
- If you continue to be billed after cancelling, contact Emerald Chat support via the official channels (see Documentation checklist and Address sections).
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current paid term. You keep the benefits of your paid tier for the remainder of that billing cycle.
Renewal and data
Auto-renewal is stopped for future periods once cancellation is processed. Your account and associated data remain subject to Emerald Chat's Terms of Use and privacy policy until you delete the account.
Will I get a refund?
Official refund policy
Emerald Chat's Terms of Use state that "All sales are final and no refunds will be issued." This is the company's stated policy for purchases and subscriptions.
Exceptions and South African context
- Even when a provider’s terms say "no refunds", local consumer law in South Africa may grant statutory rights to cancellation or refunds in some circumstances.
- If you believe a statutory right applies (e.g., misrepresentation or failure of service), you can raise the issue with Emerald Chat and with South African consumer protection bodies.
Emerald Chat plans and pricing
Pricing snapshot
Exact South African Rand (ZAR) prices are not published; in-app prices are typically converted from USD. Below are the commonly reported USD-based plans and approximate ZAR equivalents.
Plans table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Emerald Gold | approximately ZAR equivalent of US$5.89/month | Monthly | Gender filters, photo sharing in private chat, priority matching, Gold badge |
| Emerald Platinum | approximately ZAR equivalent of US$12.89/month | Monthly | All Gold features plus country and language filters |
| Premium Badge | approximately ZAR equivalent of US$35.67 per 3 months | 3-Month | Profile badge for status/visibility |
Your consumer rights in South Africa
Statutory protections
South African consumer law can provide rights that override contract terms which attempt to remove those rights. This may include a cooling-off period or remedies where the service is not delivered as promised.
Recommended actions
- Check the Consumer Protection Act and guidance from South African consumer bodies if you believe a refund or cancellation right applies.
- Document any faults, billing errors or unapproved renewals before contacting Emerald Chat or consumer authorities.
Customer experiences
Positive reports
Many users praise the app’s features and some report responsive customer support and successful cancellations that kept perks until the term ended. Trustpilot shows a high proportion of positive reviews for user experience and support.
Negative reports
Other users report recurring billing after cancellation, trouble obtaining refunds, account bans and technical issues. Sitejabber and community threads include complaints about cancellations and service interruptions.
Documentation checklist
What to gather before contacting support
- Account username or email used for Emerald Chat.
- Subscription receipts or billing statements showing the charge(s).
- Screenshots of your subscription page showing the Manage Subscription option and any cancellation confirmations.
When escalating
- Record dates of cancellation attempts and any email correspondence with Emerald Chat support.
- If you paid by card, keep your bank/card statements ready to dispute unapproved charges if necessary.
Common mistakes
Not confirming cancellation
Some users navigate away before confirming the cancellation step. Always follow prompts to the final confirmation screen and keep a screenshot or email confirmation.
Assuming instant refunds
Expect that cancellation only stops future renewals; it does not automatically trigger refunds per Emerald Chat's policy. If you need a refund, raise the case promptly with support and keep evidence of any service failures.
Comparative recap
Quick comparison
| Topic | Emerald Chat | Typical South African consumer expectation |
|---|---|---|
| Automatic renewal | Yes - monthly or quarterly, renews automatically per Terms of Use | Consumers expect clear opt-out and easy cancellation |
| Refunds | Policy: "All sales are final, no refunds" | Local law may allow refunds or remedies in some cases |
| Cancellation process | Cancel via Settings > Manage Subscription in-app | Expect accessible in-app options and confirmation receipts |
After cancelling
Monitoring and follow-up
Keep monitoring your payment method for any unexpected charges after cancellation. If billing continues, collect evidence and contact support immediately.
Useful links
- Emerald Chat Terms of Service
- Emerald Chat reviews on Trustpilot
- Emerald Chat reviews on Sitejabber
- Emerald Chat complaints on Sikayetvar
Address
Company mailing address
Connected Software Inc. (d/b/a Emerald Chat) is listed at 600 N Broad Street, Suite 5 #1198, Middletown, DE 19709, United States. Use this address when you need to send formal notices or postal correspondence.
Support contact
For cancellation issues or billing disputes, contact Emerald Chat support through the in-app support options or via the contact details provided in the Terms of Service linked above.