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Cancel ERANK
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Erank service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Erank: Simple Process
What is eRank
Overview
eRank is a subscription-based SaaS tool for Etsy sellers that provides keyword research, SEO suggestions and market data to help improve shop visibility.
Main function
The service aggregates search estimates, trend analysis and listing tools into tiered plans (Free, Basic, Pro, Expert) billed in US dollars.
How to cancel eRank
Cancel from the eRank website
- Sign in to your eRank account on the web.
- Open Settings and choose to cancel the subscription; the subscription remains active until the end of the current billing period.
- Alternatively, email support@erank.com to request cancellation from eRank directly.
Other purchase channels
- If eRank billed you through Paddle (its merchant of record), Paddle manages billing inquiries and may process cancellations or refunds on eRank’s behalf.
- If you subscribed through an app store (Apple App Store or Google Play), cancel directly in that store following the store’s subscription cancellation flow; eRank cannot cancel those purchases for you.
What happens when you cancel
Access after cancellation
When you cancel a web subscription, access typically continues until the end of the paid billing period; you will not be charged again after that period ends.
Data and account state
Your account and any data remain available for the period you paid. After the period ends, some features may revert to the free tier while stored data or settings may be retained per eRank’s policies.
Will I get a refund?
Official refund stance
eRank’s Terms state that all payments are nonrefundable except as set out in its Refund Policy or if otherwise approved in writing by eRank.
Practical exceptions
- Refunds are not automatic; exceptional refunds may be granted only with written approval from eRank or where required by the payment provider’s policy.
- If your purchase was processed by Paddle or an app store, refund requests are typically handled by that merchant or store per their rules.
eRank plans and pricing
Pricing table
| Plan | Price (USD) | Period (期間) | Features |
|---|---|---|---|
| Free | US$0.00 | Monthly | Basic free tier with limited usage |
| Basic | US$5.99 | Monthly | Entry paid tier with more listings & tools |
| Pro | US$9.99 | Monthly | Enhanced limits for growing shops |
| Expert | US$29.99 | Monthly | Highest tier with maximum limits |
Currency note
eRank lists prices in US dollars only. South African customers are charged the USD amount converted to ZAR by their payment provider at billing time.
Your consumer rights in South Africa
General protections
South African consumer law provides protections against unfair business practices and requires certain disclosures in distance and electronic transactions.
Cooling-off and disputes
- There may be a short “cooling-off” or cancellation window for remote purchases under local law; eRank’s terms do not explicitly acknowledge this.
- If you believe local consumer rights apply, you can raise a dispute with your payment provider, the app store, or local consumer protection bodies in South Africa.
Customer experiences
Positive feedback
Some users report the free tier works fine and that web cancellations stop billing at period end without issue.
Reported problems
- Independent reviews and user reports note occasional site outages and concerns about data accuracy and grading systems; see a review summary at SellerToolsHQ review.
- A Trustpilot entry records a case where a customer reported account suspension after payment and difficulty confirming receipt; see the Trustpilot entry at Trustpilot.
Documentation checklist
Essential receipts
- Save the original purchase receipt or confirmation email showing plan, date, and transaction ID.
- Keep a copy of the credit card or payment provider statement that shows the charge.
Support evidence
- Take screenshots of your account Settings showing subscription status and cancellation steps.
- Save any correspondence with eRank, Paddle, or the app store (support tickets, emails).
Common mistakes
Wrong cancellation channel
Many users try to cancel via the eRank website when the subscription was bought through an app store or Paddle; always cancel via the channel that processed the payment.
Missing proof and timing
Not saving receipts, failing to cancel before the next billing date, or cancelling the wrong account are frequent issues that complicate disputes and refunds.
Comparative recap
Quick comparison
| Feature | eRank web | Paddle (merchant) | App Store / Google Play |
|---|---|---|---|
| Where to cancel | Settings page or email support@erank.com | Contact Paddle for billing issues | Cancel via the respective store subscription settings |
| Refunds | Generally no refunds; exceptions require written approval | Handled per Paddle’s refund policies | Handled per App Store / Google Play refund rules |
| Support contact | support@erank.com | Paddle support (merchant of record) | Apple / Google support channels |
After cancelling
Immediate checks
- Confirm cancellation email or Settings status and save screenshots.
- Monitor your bank or card statement to ensure no further billing occurs after the period end.
If you have issues
- If billing or access problems persist, contact eRank support@erank.com and your payment provider; escalate to Paddle if they processed the charge.
- If you cannot resolve the issue, consider filing a dispute with your card issuer or contacting South African consumer protection authorities.
Address
Company mailing address
eRank Ltd., PO Box 1501, Stow, OH 44224, USA.
Support contact
For account or cancellation queries email: support@erank.com.