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Cancel EVERAI
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Everai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Everai: Simple Process
What is Everai
Overview
Everai is a subscription-based SaaS platform that uses AI to improve productivity, automate tasks and support project workflows.
It is offered alongside the Candy AI branding in some channels and is intended for teams and individual users who need automation and data analysis tools.
Service scope
Everai provides features such as workflow automation, project management aids and AI-driven data insights.
Subscriptions are billed on a recurring basis and access is controlled by the platform or by the app store used to purchase the subscription.
How to cancel Everai
Cancel on the Web (Candy AI / Everai)
- Log in to your Everai / Candy AI account on the website.
- Go to My Profile → Settings → click “Unsubscribe” and confirm.
- Subscription remains active until the end of the current billing period.
Cancel on Mobile (iOS and Android)
- iOS (App Store): Open Settings → Subscriptions → Candy AI → Cancel. Apple handles billing; access continues until the end of the billing cycle.
- Android (Google Play): Open Play Store → Subscriptions → Candy AI → Cancel. Google handles billing; access continues until the end of the billing cycle.
What happens when you cancel
Access after cancellation
After you cancel, your subscription generally remains active until the end of the current billing period.
You will retain access to paid features until that date, unless otherwise specified by the store or payment processor.
Renewal and account data
Automatic renewal stops at the next renewal date after cancellation; you will not be charged again if cancellation completes successfully.
Your account data and settings are typically retained by the service; check your account settings if you want data removed or exported.
Will I get a refund?
Official refund policy
Everai (Candy AI) does not generally provide refunds under its standard policy.
Exceptions are narrow and specific; see conditions below.
Refund exceptions and conditions
- Refunds are possible within 24 hours of payment.
- Refund eligibility requires that fewer than 20 tokens were used.
- Refunds are available only for card payments under the stated exception.
If you believe you qualify, contact Everai support promptly and be ready to provide transaction details.
Everai plans and pricing
Pricing availability
No exact South African Rand (ZAR) prices for Everai were found for 2024/2025 in the available data.
Official Everai/Candy AI pricing references exist in other currencies (e.g., VND, USD) but not a South African App Store listing.
How to get local pricing
Contact Everai sales/support directly for up-to-date ZAR pricing, or check the app store pricing page relevant to your device.
If you cannot find a ZAR listing, your bank or card statement will show the actual charge amount in your currency.
| Plan | 期間 | Price (ZAR) |
|---|---|---|
| Contact for pricing | - | Contact Everai for local ZAR pricing |
Your consumer rights in South Africa
Disputing charges
Even where a merchant policy is narrow, South African consumers may dispute unauthorized or unexpected charges with their card issuer.
Your bank can assist with investigating and, where appropriate, reversing unauthorized transactions through a chargeback or dispute process.
What to prepare for a dispute
- Provide transaction dates, amounts and merchant identifiers to your bank.
- Keep screenshots of subscription pages, emails and any cancellation confirmations.
- Act quickly: banks and platforms often have time limits for disputes and refunds.
Customer experiences
Positive reports
Some users reported success or willingness from the platform to consider partial refunds after contacting support.
These reports indicate that case-by-case resolution may be possible in some situations.
Negative reports
Other users reported difficulty cancelling and unexpected or recurring charges appearing under EverAI/Candy.ai.
Some customers had to dispute charges with banks or take steps such as cancelling cards when they could not stop the subscription through the account interface.
Documentation checklist
What to gather before contacting support
- Account email or username used to register.
- Transaction date, amount and payment method (card, App Store, Google Play).
- Subscription confirmation emails or receipts.
What to gather for a bank dispute
- Screenshots of subscription settings showing status and cancellation attempts.
- Any correspondence with Everai support, including dates and reference numbers.
- Proof of when access should have ended and any continued charges.
Common mistakes
Cancelling in the wrong place
One common error is attempting to cancel via the website when the subscription was purchased through Apple or Google Play.
When purchase was made through an app store, cancellation must be handled through that store, not the website, to stop billing.
Missing timing or evidence
Waiting too long to request a refund or to dispute a charge makes resolutions harder; time limits apply.
Failing to keep receipts, screenshots or cancellation confirmations reduces the likelihood of a successful refund or chargeback.
Comparative recap
Quick comparison
The table below summarizes key items: how to cancel, refund likelihood and consumer options in South Africa.
Use it to decide next steps based on how you purchased the subscription.
| Feature | Everai (Candy AI) | Action recommended | 期間 |
|---|---|---|---|
| How to cancel | Web: Profile → Settings → Unsubscribe; App Store/Google Play via platform settings | Cancel in the same place you purchased (website or app store) | Billing cycle |
| Refund policy | No general refunds; exception: within 24h, <20 tokens, card payments only | Contact support immediately if you meet exception criteria; otherwise contact your bank | 24 hours / case-by-case |
| If charges continue | Some users reported recurring/unexpected charges | Gather evidence and dispute with your card issuer if needed | Until dispute resolved |
After cancelling
Confirm cancellation
Check your account settings for an “Unsubscribe” confirmation or a final billing date after cancelling.
Save any cancellation confirmation emails or screenshots as proof.
Next steps if you still get charged
- Contact Everai support with your transaction details and ask for confirmation of cancellation.
- If billing continues, contact your card issuer or app store (Apple/Google) to file a dispute or stop future charges.
Address
Company address
EVER Digital Marketing (likely operating Everai) is listed at:
17 Muswell Road South, Block A, Wedgefield Office Park, Bryanston, Johannesburg, 2191, South Africa
How to use the address
Use this address when looking for regional contact details or when sending formal correspondence if needed.
For account issues, begin with in-app or website support before sending postal correspondence.