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Cancel FACETUNE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Facetune service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Facetune: Easy Method
What is Facetune
Overview
Facetune is a subscription-based photo-editing app that lets users retouch, reshape and enhance selfies and portraits using tools like smoothing, blemish removal and artistic effects.
The app is commonly offered as a freemium product with in-app subscription tiers that unlock full tool sets and premium features.
Where it operates
Facetune is distributed through the developer's website and major app stores (Apple App Store and Google Play Store).
Billing and support routes differ depending on whether you subscribed on the web, via Apple, or via Google Play.
How to cancel Facetune
Web (facetuneapp.com)
- Log into your account dashboard at facetuneapp.com.
- Go to Plan Details in your account or subscription area.
- Click "Cancel Subscription".
- Important: cancel at least 48 hours before renewal to avoid being charged again.
App Store (iOS) and Google Play (Android)
- iPhone/iPad: Open Settings → tap your name → Subscriptions → locate Facetune → Cancel Subscription.
- Android: Open Google Play Store → tap profile → Payments & subscriptions → Subscriptions → select Facetune → Cancel subscription.
- Note: deleting the app does NOT cancel the subscription - you must cancel in the relevant store.
What happens when you cancel
Access after cancellation
When you cancel a subscription you typically retain access until the end of the current paid period.
No further recurring charges should be taken after cancellation, provided the cancellation is processed before renewal.
Data and account status
Canceling a subscription usually does not delete your account or uploaded content immediately; settings and data retention depend on the developer's policies.
You may need to log into your account to request deletion of personal data if required.
Will I get a refund?
Web purchases
Facetune offers a voluntary 14-day full refund for web purchases if requested within 14 days of the first purchase.
To request this, contact Facetune support and provide the receipt and the email used at checkout.
App Store and Google Play purchases
- iOS purchases: refunds must be requested through Apple's refund system; the developer cannot issue App Store refunds directly.
- Google Play purchases: refunds are handled by Google Play; users should request a refund via Google's system.
- Some sources indicate Google may consider certain issues (duplicate or unauthorized charges) for refunds up to about 30 days, but decisions are made by Google.
Facetune plans and pricing
Pricing snapshot
The following prices are reported for South Africa. Exact billing periods (monthly, annual, lifetime) are not shown in the app listing and should be confirmed inside the app or with the developer.
If you are unsure which billing period applies, check your subscription details in the app or store you used to subscribe.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Retouch and Enhance Photos | R194.99 | Unknown | Unlock Retouch, Reshape, Paint and editing tools |
| Unlimited access | R94.99 | Unknown | Full access to all tools |
| Unlimited access | R139.99 | Unknown | Full access to all tools |
| Unlimited access | R199.99 | Unknown | Full access to all tools |
| Premium | R1,499.99 | Unknown | Premium bundle - likely lifetime or full suite |
Your consumer rights in South Africa
Refund and fair practice rights
Facetune voluntarily offers a 14-day refund for web purchases, which mirrors the idea of a cooling-off period.
The South African Consumer Protection Act provides broader protections for fair practice and refunds; these rights may support your claim in disputes.
Platform purchases and escalation
- For App Store or Google Play purchases the platform's refund and dispute processes apply; the developer cannot directly refund those store purchases.
- Keep receipts and evidence; if refunds are unfairly refused you may escalate to your payment provider or South Africa's National Consumer Commission.
Customer experiences
Positive feedback
Some users report the app performs smoothly and effectively when it works as intended.
Other users successfully cancel without issue when they follow the correct store-specific process and keep cancellation confirmations.
Negative feedback
There are reports of recurring or unauthorized charges occurring after cancellation attempts or at the end of free trials.
Users also report difficulty obtaining refunds and slow or unhelpful customer support responses in some cases.
Documentation checklist
What to collect before contacting support
- Purchase receipt or App Store/Google Play order ID showing the transaction date and amount.
- Screenshots of your subscription page showing active/expired status and any cancellation confirmations.
- Email address used for the account and any correspondence with Facetune support or the app store.
What to prepare for escalation
- Bank or card statements showing the charge(s) in question.
- Dates and times of cancellation attempts and screenshots of error messages (if any).
- Records of attempts to contact support and the responses received.
Common mistakes
Deleting the app instead of cancelling
Many users assume removing the app cancels the subscription; this is incorrect for both iOS and Android.
You must cancel via the App Store or Google Play subscriptions screen to stop future charges.
Cancelling too late or without proof
Waiting until the renewal date (or after) risks being charged for another period; for web subscriptions cancel at least 48 hours before renewal.
Not saving receipts, confirmation screens or timestamps makes disputes harder to resolve with stores, banks or consumer authorities.
Comparative recap
Quick comparison
This table summarizes how cancellation and refunds differ by purchase route.
Use it to decide the correct cancellation channel and where to request refunds.
| Platform | How to cancel | Refund route | 期間 |
|---|---|---|---|
| Web (facetuneapp.com) | Account dashboard → Plan details → Cancel Subscription | Contact Facetune support for a 14-day web refund | Unknown |
| App Store (iOS) | iPhone Settings → Your name → Subscriptions → Facetune → Cancel | Request refund via Apple's system; developer cannot issue App Store refunds | Unknown |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Facetune → Cancel | Request refund via Google Play; Google handles decisions and timing | Unknown |
After cancelling
Recommended next steps
- Save confirmation screenshots or emails that show the subscription was cancelled.
- Monitor your card or bank statement for the next billing cycle to ensure no further charges occur.
- If charged after cancellation, contact the store (Apple/Google) or your payment provider with your documentation.
Escalation options
If you cannot resolve the issue with Facetune or the app store, consider filing a dispute with your bank or payment provider.
You can also lodge a complaint with South Africa's National Consumer Commission if you believe your consumer rights have been breached.
Address
Developer address
Facetune (Lightricks Ltd)
Professor Racah St, Building 5.4, Givat Ram Campus, Jerusalem 91904, Israel
Contact tips
When contacting developer support, include the receipt, account email, timestamps and screenshots to speed up resolution.
For store purchases, use the respective store's refund/report flow and keep all correspondence and case numbers.