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Cancel FIXD
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fixd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fixd: Easy Method
What is Fixd
Overview
Fixd is a vehicle maintenance and diagnostic service that pairs a sensor with a mobile app to help users monitor and manage car issues and service history.
The platform uses a subscription model for Premium features while offering limited free functionality when the sensor is owned.
Key purposes
Fixd provides fault code reading, maintenance reminders, and repair guidance through its app and sensor hardware.
Premium adds features beyond the free tier; subscription management depends on where the subscription was purchased.
How to cancel Fixd
If you purchased directly from Fixd (web or in-app)
- Open the FIXD app or visit FIXD's subscription management page on their website.
- Follow the in-app or site link to cancel your subscription; after cancelling you retain free features while you own the sensor.
- Reference: FIXD Subscription Cancellation.
If you purchased through Apple App Store
- On your iPhone/iPad go to Settings → Apple ID → Subscriptions.
- Select FIXD → Tap Cancel Subscription → Confirm.
- See Apple's cancellation steps summarized by FIXD: How to cancel FIXD via Apple.
If you purchased through Google Play
- Open the Google Play Store app → Menu → Subscriptions.
- Select FIXD → Tap Cancel → Confirm by selecting Yes.
- See FIXD guidance: How to cancel FIXD via Google Play.
What happens when you cancel
Access after cancellation
If you cancel a subscription managed directly by FIXD, you will still have access to FIXD's free features so long as you own the sensor.
Paid Premium features will stop at the end of the current billing period unless otherwise specified.
Renewals and billing
Cancellations prevent future renewals; the current paid period typically continues until its scheduled end date.
If you cancel via Apple or Google, those stores control the recurring billing and timing of the cancellation effect.
Will I get a refund?
FIXD refund policy (general)
- FIXD may issue refunds up to 30 days after the initial charge, but only for the first year of a subscription.
- Renewing annual subscriptions after the first year are non-refundable under FIXD's policy.
- Source: FIXD refund information.
Exceptions and sensor returns
- If a free sensor was included with the Premium subscription, it must be returned during the trial or within 30 days of initial charge to qualify for a refund.
- Apple App Store subscriptions are excluded from FIXD's direct refund policy; Apple handles those refunds at its discretion.
- See policy detail: FIXD Premium Refund Policy.
Fixd plans and pricing
Pricing summary
Pricing details are not listed in FIXD's verified help articles provided here.
Contact FIXD or check the app/store listing for current plan prices and offers.
How to get exact pricing
Prices vary by platform (web, Apple App Store, Google Play) and by promotion; confirm in your app store or with FIXD support.
If you need a billing record for dispute or refund purposes, keep the receipt from the store or FIXD confirmation emails.
| Plan | Price | Notes |
|---|---|---|
| FIXD Premium | Contact for pricing | Check the app store or FIXD account for current rates |
| Free tier | Free | Available while you own the sensor |
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under South Africa's Consumer Protection Act (CPA) consumers often have a short cooling-off period for certain agreements, particularly for direct marketing agreements.
Local rights may provide remedies for unsolicited or unclear recurring charges; check the CPA for precise terms.
How FIXD policies interact with local law
FIXD's global policies (30-day refund window; first-year refunds only; Apple exceptions) will typically govern but do not override stronger local consumer protections.
If South African law gives stronger rights, those rights may apply; consider contacting a local consumer protection office for disputes.
Customer experiences
Positive feedback
Some customers report helpful, prompt customer support and successful refunds when issues were raised early.
Example feedback is available on review platforms for broader context.
Negative feedback and common complaints
Several users report unexpected enrollments in the $99.99/year Premium plan and unclear trial terms leading to surprise billing.
Complaints also cite difficulty cancelling trials, continuing charges after attempted cancellation, and challenging contact with support.
See community reviews: Trustpilot - FIXD reviews.
Documentation checklist
Before you contact support
- Order confirmation or receipt showing purchase date and amount.
- Account email or Apple/Google account details used to subscribe.
- Any screenshots of subscription status, billing statements, or cancellation attempts.
For refund requests and disputes
- Proof of sensor return if a sensor was included with the trial or purchase.
- Clear timeline of charges and cancellation attempts.
- Reference any FIXD support case numbers or correspondence.
Common mistakes
Assuming cancellation equals refund
Cancelling a subscription stops future renewals but does not automatically generate a refund.
Request a refund separately if eligible and provide proof within the 30-day window for first-year purchases.
Not checking where the subscription was bought
If you bought through Apple or Google, FIXD cannot directly refund that charge; refunds are handled by the store.
Always check the purchase source (FIXD web/app vs Apple App Store vs Google Play) before following cancellation steps.
Comparative recap
Feature comparison overview
The table below summarizes key points for FIXD versus a typical subscription alternative.
Use this to confirm what matters most for your cancellation or refund decision.
| Feature | FIXD | Typical alternative |
|---|---|---|
| Subscription management | Cancel via FIXD site/app or via Apple/Google if purchased there | May require vendor contact or store cancellation depending on purchase source |
| Refund window | Up to 30 days after initial charge (first year only); Apple exceptions apply | Varies widely; some offer 14 - 30 days, others store-dependent |
| Access after cancel | Free features remain while you own the sensor if cancelled via FIXD | Depends on provider policy; some revoke access immediately |
After cancelling
Keep records
Save cancellation confirmations, receipts, and any support correspondence in case of continued charges or disputes.
These documents are helpful for refund requests or chargebacks with your payment provider.
Helpful links and next steps
- Subscription cancellation instructions: FIXD Subscription Cancellation
- How to cancel via Apple or Google: FIXD - Cancel via App Store or Google Play
- Refund policy and sensor return info: FIXD Refunds
- FIXD Premium refund policy: FIXD Premium Refund Policy
- Community reviews: Trustpilot - FIXD reviews
Address
Registered office
FIXD (registered contact per published information):
999 Peachtree St NE, Suite 840, Atlanta, GA 30309, United States
Support note
For billing and refund issues, use the help articles above first, then contact FIXD support through the channels listed in their help center.
If you are in South Africa and believe local consumer law gives you additional rights, consider contacting a local consumer protection authority for guidance.