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Cancel FLODESK
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I hereby notify you of my decision to terminate the contract relating to the Flodesk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flodesk: Complete Guide
What is Flodesk
Overview
Flodesk is an email-marketing SaaS that helps users design emails, build workflows and manage subscribers with a strong focus on visual templates and simplicity.
It is subscription-based and used by small businesses, creators and marketers who prioritise design and ease of use.
Core features
Main features include drag-and-drop email design, automation workflows, audience management and checkout/commerce tools for selling digital products.
Flodesk offers multiple plan tiers (legacy and newer tiered plans) and is billed monthly or via app-store subscriptions where regional rules may apply.
How to cancel Flodesk
Cancel via the web app
- Log into Flodesk on the web.
- Click your avatar, select Account settings → Plan + billing → "Cancel or Downgrade".
- Follow on‑screen prompts to confirm cancellation; subscription remains active until the end of your billing cycle.
- You can reverse the cancellation in your account before it takes effect.
For step-by-step instructions, see a user guide here: Postclic: How to cancel Flodesk.
Cancel via app stores
- If you subscribed through Apple App Store or Google Play, you cannot cancel within Flodesk's website.
- Contact the App Store or Google Play subscription settings to manage or cancel those subscriptions.
- If you need help, contact Flodesk support for guidance on store-purchased subscriptions.
What happens when you cancel
Access and features after cancelling
Your Flodesk subscription remains active until the end of the current billing period, so you retain access to emails and workflows during that time.
After the billing period ends, paid features and sending privileges will stop unless you re‑subscribe.
Data and account retention
Flodesk retains account data per its policies; you should export contacts, emails and assets before closure if you want local copies.
If unclear, contact Flodesk support to confirm data retention timelines before cancelling.
Will I get a refund?
General refund policy
Flodesk does not advertise an automatic 14-day cancellation or guaranteed refund for subscriptions; cancelling prevents renewal but does not automatically trigger refunds.
Refunds are discretionary and must be requested through Flodesk support; outcome is subject to Flodesk's policies.
Exceptions and special cases
- If Flodesk terminates your account without cause, their Terms of Service state they will refund a pro‑rata portion of any prepaid amounts. See the terms: Flodesk Terms of Service.
- Subscriptions purchased via App Store or Google Play follow those stores' refund and dispute processes rather than Flodesk's web process.
Flodesk plans and pricing
Pricing note
No official Flodesk pricing in ZAR (South Africa) is published on Flodesk's site. The table below converts publicly available USD pricing to approximate ZAR equivalents for guidance only.
Local App Store prices, taxes (VAT) and payment processors may change final amounts.
| Plan | Price (approx ZAR/month) | Period | Features |
|---|---|---|---|
| Flat‑rate (legacy) | approx R680/month | Monthly | Unlimited emails & subscribers; full features |
| Lite (new tiered) | approx R450/month | Monthly | Unlimited sends; 1 workflow; Flodesk branding |
| Pro (new tiered) | approx R504/month | Monthly | Unlimited workflows; remove branding; 1 checkout |
| Everything (new tiered) | approx R880/month | Monthly | Unlimited emails & workflows; e‑commerce sales tools |
Your consumer rights in South Africa
Cooling-off and statutory rights
South African consumers generally have a 7-day "cooling-off" right for certain online transactions under the Consumer Protection Act, but specifics depend on the sale type and circumstances.
Flodesk does not advertise a statutory 14-day automatic refund; check your payment method and store (App Store/Google Play) rules for local protections.
When Flodesk must refund
- Flodesk's Terms of Service state they will pro‑rata refund prepaid amounts if they terminate your account without cause.
- For subscriptions via third-party stores, refunds and disputes are governed by the store's policies rather than Flodesk's terms.
Customer experiences
Positive feedback
Many South African and international users praise Flodesk for its intuitive interface, attractive templates and helpful customer service.
See aggregated reviews for recent user sentiment: GetApp ZA reviews, Trustpilot, and Capterra ZA.
Common criticisms
Some users report deliverability concerns (emails flagged as phishing or landing in spam) and limitations around integrations and evolving pricing models.
Other reviews mention mixed experiences with customer support responsiveness and certain account issues; weigh reviews against your needs before deciding.
Documentation checklist
Before you cancel
- Export your contact lists and subscriber data (CSV).
- Download email templates, images and any checkout/commerce records you need.
- Note your billing period end date so you know when access will stop.
If requesting a refund or dispute
- Keep proof of purchase (receipt or transaction ID).
- Document correspondence with Flodesk or the App Store/Google Play.
- Record the reason for refund and any errors or service failures.
Common mistakes
Assuming an immediate refund
Many users expect an automatic refund when cancelling. In most cases cancellation simply stops renewal; refunds are discretionary.
If you need money back, submit a clear refund request with supporting evidence and be prepared for a discretionary outcome.
Not checking where you subscribed
Users sometimes try to cancel via Flodesk when they actually subscribed through Apple or Google; those subscriptions must be managed through the relevant store.
Always verify whether your payment came through Flodesk directly or an app store before following cancellation steps.
Comparative recap
Plan comparison
| Plan | Approx price (ZAR/month) | Primary features | Best for |
|---|---|---|---|
| Flat‑rate (legacy) | R680 | Unlimited sends & subscribers; full feature set | Users wanting simple, unlimited access |
| Lite | R450 | Basic workflows; Flodesk branding | New users or budget-conscious senders |
| Pro | R504 | Advanced workflows; remove branding; 1 checkout | Growing businesses needing more automation |
| Everything | R880 | All features; e‑commerce sales tools | Businesses selling products and scaling funnels |
Notes on pricing
These are approximate conversions from USD; official ZAR pricing may differ in app stores or local billing due to taxes and regional pricing tiers.
Contact Flodesk sales or check your app store for the exact amount you will be charged in South Africa.
After cancelling
What to do immediately
- Export all data and assets you need for future use.
- Confirm cancellation in your account and note the final access date.
- Turn off any automated workflows to avoid sending accidental emails.
Where to find help and more information
For official cancellation guidance, see: Postclic: How to cancel Flodesk.
For terms related to refunds and account termination, see Flodesk's legal terms: Flodesk Terms of Service.
Address
Corporate mailing address
Flodesk, Inc.
430 Indiana Street, Suite 100, Golden, Colorado 80401, United States
Support and contact
For billing or refund requests, contact Flodesk support through your account or the support channels listed in your Flodesk account settings.
If you subscribed via the App Store or Google Play, use the respective store's support process for subscription cancellations and refunds.