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I hereby notify you of my decision to terminate the contract relating to the Foxit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Foxit: Easy Method
What is Foxit
Overview
Foxit is a PDF software suite that provides tools for creating, editing, signing and managing PDF documents across desktop, mobile and web platforms.
It is offered as both perpetual licences and subscription plans, including specialised services such as Foxit eSign.
Typical uses
Common uses include document editing, collaboration, electronic signatures and secure PDF sharing for individuals and businesses.
Foxit is available on Windows, macOS, iOS, Android and via a web account portal.
How to cancel Foxit
Mobile - iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → select the Foxit subscription → Cancel Subscription.
- This follows the standard iOS subscription cancellation process managed by Apple.
Mobile - Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Choose Payments & Subscriptions → Subscriptions → select the Foxit subscription → Cancel Subscription.
- This follows the standard Android/Google Play cancellation flow managed by Google.
Web / Direct (Foxit website)
- Log in to your Foxit account on the Foxit website and go to Billing/Subscription or Manage Account.
- Click "Cancel subscription" in your account portal, or contact Foxit Support by email if an online cancel button is not available.
- Direct purchases and refunds are handled by Foxit support and the account portal.
What happens when you cancel
Access and features
After cancelling a subscription you typically retain access until the end of the current paid period.
Access to paid features stops when that billing period expires; documents you created remain accessible but some features may be disabled.
Renewals and billing
Cancel prevents future auto-renewals; cancelling does not automatically refund already-paid periods except where Foxit’s refund policies allow it.
Auto-renewals made through App Store or Google Play are governed by those stores’ policies and must often be handled via the store.
Will I get a refund?
Typical refund rules
- Non-subscription product bought directly from Foxit: Eligible for return within 14 days from date of receipt.
- Monthly plan (direct purchase): Refund obtainable if cancelled within 7 days of initial purchase.
- Pre-paid annual plan (direct purchase): Refund obtainable if cancelled within 14 days of initial purchase; after 14 days the full yearly payment obligation remains.
Exceptions and special cases
- Foxit eSign annual subscription (first-time customer): Full refund if cancelled within 14 days and usage does not exceed the monthly plan quota; no refund if cancelled after 30 days.
- Auto-renewed subscription (Foxit eSign): No refunds after auto-renewal unless 14 days advance notice was given before the renewal date.
- Exceptional cases: Foxit may issue a refund (less 5% processing/banking fees) if the product does not conform to documentation, subject to proof of purchase.
Foxit plans and pricing
Available plans (example retail prices in ZAR)
| Plan | Price | 期間 | Features |
|---|---|---|---|
| PDF Editor Pro (Perpetual License, 1 - 9 licences, Windows) | R 3 187.00 | One-time | Full PDF Editor Pro perpetual licence for Windows (1 - 9 users) |
| PDF Editor Pro (1 Year Subscription, 1 - 9 licences, Windows) | R 1 586.00 | 年間 | PDF Editor Pro with 1-year subscription (1 - 9 users) |
| PDF Editor (Perpetual License, 1 - 9 licences, Windows) | R 2 547.00 | One-time | Standard PDF Editor perpetual licence (1 - 9 users) |
| PDF Editor (1 Year Subscription, 1 - 9 licences, Windows) | R 1 265.00 | 年間 | Standard PDF Editor with 1-year subscription (1 - 9 users) |
| PDF Editor 2025 (1 PC, Lifetime) - Zarket | R 80.00 | One-time (Lifetime) | Foxit PDF Editor 2025 lifetime licence for single PC |
Notes on pricing
Prices reflect small-volume package options from local resellers and a promotional lifetime listing; Foxit’s official site may list different pricing or volume discounts.
For volume or enterprise tiers, contact an authorised reseller or Foxit sales for exact pricing and licensing terms.
Your consumer rights in South Africa
Key rights under South African law
Under South African consumer protection laws (for example the CPA), consumers have rights to fair contract terms, clear cancellation procedures, and reasonable refund terms.
Businesses must not use misleading or unfair auto-renewal practices and should provide clear cancellation instructions.
How to act if you have a dispute
- First, request a refund or resolution directly from Foxit through your account portal or support email.
- If unresolved, escalate to the platform (Apple/Google) for store-billed subscriptions or consider a credit-card dispute if appropriate.
- As a last resort, seek guidance from consumer protection bodies or legal advice under the CPA.
Customer experiences
Positive feedback
Users often praise Foxit for being fast, user-friendly and cost-effective for everyday PDF tasks across platforms.
Reviews note good value for money and helpful multimedia and editing features in the PDF Editor.
Common complaints
Negative feedback frequently mentions difficulties unsubscribing, delays or refusals of refunds, aggressive auto-renewals and occasional licensing or update bugs.
Poor responsiveness from customer support and trouble obtaining clear quotes have also been reported.
Documentation checklist
Before cancelling
- Account email and username used to purchase or subscribe.
- Order number, invoice or receipt showing purchase date and plan.
- Payment method used (credit card, Apple ID, Google account).
If requesting a refund
- Screenshot of subscription page or receipt showing charge date.
- Evidence of usage if refund rules depend on usage quotas (e.g., eSign).
- Communication history with Foxit support and any case/reference numbers.
Common mistakes
Canceling in the wrong place
Many customers try to cancel via the Foxit website when their subscription was billed through Apple or Google.
If billed by the App Store or Google Play you must cancel through that store, otherwise the subscription often continues to auto-renew.
Missing time windows
Refund eligibility often depends on short time windows (e.g., 7 or 14 days). Missing these windows is a common reason refunds are denied.
Auto-renewal refunds for some products require advance notice (for example a 14-day notice rule for eSign), so check timelines before renewal.
Comparative recap
At-a-glance comparison
| Channel | Ease to cancel | Refund window (typical) | 期間 |
|---|---|---|---|
| App Store (iOS) | Managed by Apple; cancel via device settings | Store-controlled; ask Apple for refunds | N/A |
| Google Play (Android) | Managed by Google Play; cancel in Play Store app | Store-controlled; ask Google for refunds | N/A |
| Web / Direct purchase (Foxit) | Cancel via Foxit account portal or email support | Monthly: 7 days; Annual: 14 days; exceptions for eSign and auto-renewals | 年間 / 月額 |
Takeaway
Store-billed subscriptions follow the respective store’s rules; direct purchases follow Foxit’s 7 - 14 day windows and documented exceptions.
Keep proof of purchase and act within the stated windows to maximise refund chances.
After cancelling
What to check immediately
- Confirm cancellation notice in your account or an email receipt from the billing source.
- Watch your bank or card statement to ensure no further charges are taken after cancellation takes effect.
If you need more help
If a refund or cancellation fails, gather your documentation and contact Foxit support via the account portal or support email, or contact the relevant store (Apple/Google) for store-billed subscriptions.
If unresolved, consider a payment dispute with your card issuer or seek consumer protection assistance under South African law.
Address
Corporate address
Foxit Software Inc., 39355 California Street, Suite 302, Fremont, CA 94538, USA.
Use this address for formal correspondence where required.
Notes on formal notices
For legal or formal notices, include full purchase details, invoice numbers and contact information to speed processing.
If you need escalation options in South Africa, retain all records of attempts to resolve the issue through Foxit and platform support.