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Cancel HAILUO AI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hailuo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hailuo Ai: Easy Method
What is Hailuo Ai
Overview
Hailuo Ai is a SaaS platform that uses artificial intelligence to automate marketing and customer engagement tasks for businesses. It offers subscription-based services and pay-per-use features such as content or video generation.
Where it is offered
Hailuo Ai is available via direct web subscriptions and through mobile app stores (iOS App Store and Google Play). Specific regional pricing in South African Rand (ZAR) is not publicly listed.
How to cancel Hailuo Ai
Canceling a web (direct) subscription
- Sign in to your Hailuo Ai account and go to Account Settings to cancel before the next renewal.
- If you cannot access the account, email support@hailuo-ai.art requesting cancellation and include your account email and order details.
- See the service terms for details: Hailuo Ai Terms of Service.
Canceling via mobile stores
- iOS (App Store): Cancel through Apple Settings > your name > Subscriptions. Apple manages billing for App Store purchases.
- Android (Google Play): Cancel through Play Store > Menu > Payments & subscriptions > Subscriptions. Google manages billing for Play Store purchases.
- For step-by-step store instructions see this guide: How to cancel (App Store & Play Store).
What happens when you cancel
Access after cancellation
If you cancel a subscription the service typically remains active until the end of the paid term for web (direct) subscriptions.
For some variants or promotional offers cancellation may end access immediately - check the variant’s refund policy when you subscribed.
Renewals and data
Automatic renewals stop once cancellation is processed for the current billing cycle. You should export or back up any content or projects before the subscription end date.
Retention of account data after cancellation depends on the provider’s terms; check your account settings or contact support to request deletion or retention details.
Will I get a refund?
General refund policy
- Fees for subscription periods are generally non-refundable once a period has started.
- One-time purchases may be refundable within 7 days only if the purchase is unused.
- To request a refund for web purchases, contact support@hailuo-ai.art with details and evidence.
Exceptions and variant policies
- Refunds may be considered for material service defects, non-delivery, or where required by law; such requests must be supported with evidence.
- Some product variants offer different terms. For example, hailuo02.pro offers a 14-day cancellation with refunds processed within 14 days, though a processing fee (up to 12%) may be deducted.
- Another variant’s terms (hailuoai.work) note subscription refunds within 7 days if unused and case-by-case handling for technical issues: hailuoai.work terms.
Hailuo Ai plans and pricing
Availability of pricing
No public South African Rand (ZAR) pricing for Hailuo Ai was found in the verified sources for 2024/2025.
For exact ZAR pricing check the App Store within South Africa or contact Hailuo Ai support.
Contact for pricing
| Plan | 期間 | Price (ZAR) |
|---|---|---|
| Available plans | - | Contact for pricing; check your local App Store or contact support@hailuo-ai.art |
Your consumer rights in South Africa
Relevant protections
South African consumers are protected by laws such as the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA), which provide remedies for defective goods or services and misrepresentation.
If a digital product or service is not delivered as promised or is defective, you may be entitled to a repair, replacement, or refund under local law.
How to assert your rights
- Document the issue (screenshots, timestamps, order IDs) and contact Hailuo Ai support first.
- If unsatisfied, you may escalate to the National Consumer Commission or seek dispute resolution through your payment provider or relevant regulator in South Africa.
Customer experiences
Positive reports
Some users on Reddit report quick refunds of credits when video generation fails, indicating responsive handling of specific failed transactions.
Example: reports of failed generations being refunded almost instantly were posted on Reddit.
Negative reports
Multiple Trustpilot reviews raise concerns about unexpected charges, duplicate billing, billing after cancellation, and slow or poor support responses.
These mixed reports suggest varying experiences across customers and product variants; keep evidence of payments and communications when you interact with support.
Documentation checklist
What to gather before contacting support
- Account email and username
- Order ID, invoice, or subscription reference
- Dates and timestamps of charge(s)
- Payment method and masked card details (last 4 digits)
- Screenshots of charges, subscription page, or error messages
How to submit
- Email support@hailuo-ai.art with a clear subject (e.g., “Refund request - [Order ID]”).
- Keep copies of all correspondence and any case or ticket numbers provided.
Common mistakes
Mixing up purchase channels
Customers often try to cancel the wrong channel - for example cancelling on the website while the subscription was purchased via the App Store. Remember: store purchases are managed by Apple or Google.
If you bought through Apple or Google, cancel in their subscription settings to stop future billing.
Missing evidence or timing
Another common mistake is not collecting order IDs, screenshots, or timestamps before contacting support, which slows resolution.
Also watch renewal dates; many refunds are not available after a billing period has started for subscriptions.
Comparative recap
At-a-glance comparison
| Channel | 期間 | How to cancel | Refunds & handling |
|---|---|---|---|
| Web (direct) | Subscription term | Account Settings or email support@hailuo-ai.art | Generally no refund after period starts; one-time unused purchases refundable within 7 days; exceptions considered for defects. See terms. |
| iOS (App Store) | Subscription term | Cancel via Apple Settings > Subscriptions | Billing handled by Apple; refunds handled by Apple. See store support for details. Guide: cancellation guide. |
| Android (Google Play) | Subscription term | Cancel via Play Store > Payments & subscriptions | Billing handled by Google; refunds handled by Google. See store support for details. Guide: cancellation guide. |
Key takeaway
Cancel from the same channel you used to subscribe and keep documentation to support refund requests or disputes.
After cancelling
Follow-up actions
After you cancel, verify your account status and confirm the cancellation email or ticket from Hailuo Ai or the app store.
Export or back up any content you need before your access ends.
Helpful links
- Hailuo Ai - Terms of Service
- How to cancel via App Store / Play Store (guide)
- hailuo02.pro - Refund policy (variant)
- hailuoai.work - Terms (variant)
Address
Corporate address
304 North Cardinal St., Dorchester Center, MA 02124, USA
Support contact
Email: support@hailuo-ai.art - include account details and order information in any support request.