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I hereby notify you of my decision to terminate the contract relating to the Heroku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heroku: Easy Method
What is Heroku
Overview
Heroku is a cloud platform (PaaS) that lets developers build, run and operate applications entirely in the cloud.
It provides managed runtimes (dynos), data services (Postgres, Redis) and add‑ons to simplify deployment and scaling for teams and startups.
How it is billed
Billing is managed directly through your Heroku account and linked payment method (credit card).
Mobile app stores (Apple App Store / Google Play) do not handle Heroku subscription billing.
How to cancel Heroku
Preliminary notes
Before cancelling billing, confirm which apps, add‑ons and services are active on your account.
Removing apps only does not always stop charges unless payment methods or paid resources are fully removed.
Step‑by‑step cancellation
- Sign in to your Heroku Dashboard and list all active resources (apps, add‑ons, databases, Redis instances).
- For each app, scale down or stop dynos, then destroy the app if you no longer need it.
- Remove paid add‑ons and managed data services (delete databases, Redis instances) to stop recurring charges.
- Remove or update your credit card from Account Settings if you want to prevent future billing.
- Confirm there are no remaining billed resources in the Billing section and check for unpaid invoices.
- Retain screenshots of the Dashboard and billing pages that show resources were removed and the payment method deleted.
What happens when you cancel
Access and services
Once you delete apps and paid resources they stop running and are no longer billed going forward.
Deleted resources - including databases and add‑ons - are typically unrecoverable unless you restored backups prior to deletion.
Billing and invoices
Cancelling does not automatically generate a refund for partial billing periods in most cases.
You should verify your Billing page for any final invoices or outstanding charges after cancelling resources.
Will I get a refund?
General refund policy
Heroku generally does not issue refunds for cancellations made mid‑billing cycle; timing cancellation at the end of a billing period is advised.
Heroku explicitly does not provide refunds for outages, incidents or maintenance events. See Heroku's policy for incident refunds:
Heroku - Partial refund for incident/maintenance
Exceptions and processing
- Refunds are rare and limited to specific cases such as tax‑exemption adjustments.
- If a refund is issued, it may take approximately 5 - 10 business days to appear in your account. See details:
- Heroku - How long to receive a refund
- Refunds must be returned to the original card that was charged; Heroku cannot re‑route refunds to a different card:
- Heroku - Refund to different card
Heroku plans and pricing
Pricing summary
Below are approximate monthly ZAR conversions of Heroku's USD list prices (historical USD→ZAR rates from 2025).
Actual billed amounts may vary due to daily exchange rates, taxes (VAT) and Heroku's conversion policy.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Eco Dynos | ≈R92 - R99/month | Monthly (期間) | 1,000 shared dyno hours; sleeps during inactivity |
| Basic Dynos | ≈R121 - R139/month | Monthly (期間) | Always‑on small dyno (formerly Hobby) |
| Heroku Postgres Mini | ≈R92 - R99/month | Monthly (期間) | Low‑cost 1 GB storage database |
| Essential‑1 Postgres (Hobby‑Basic) | ≈R155 - R178/month | Monthly (期間) | 10 GB storage, no row limits |
| Heroku Data for Redis Mini | ≈R52 - R60/month | Monthly (期間) | 25 MB Redis‑compatible key‑value store |
Your consumer rights in South Africa
Key rights
South African consumer protection laws (for example, the Consumer Protection Act) require clear terms, truthful billing and informed consent for charges.
These rights can be relevant if you believe you were billed unfairly or without proper disclosure.
Limitations and practical steps
- Heroku's public policies do not explicitly adopt a European‑style 14‑day automatic cooling‑off period.
- If you suspect unfair billing, gather documentation (invoices, screenshots) and contact Heroku support first, then consider formal consumer complaints if unresolved.
Customer experiences
Positive feedback
Users in South Africa praise Heroku for ease of deployment via "git push", rapid provisioning and strong usability for small teams and startups.
See local reviews summarising these strengths:
GetApp South Africa - Heroku reviews
Negative feedback
Many reviewers report problems with unexpected billing, charges after deleting services, and difficulty cancelling subscriptions.
Some customers describe slow or limited responses from support and difficulties accessing account help when locked out:
GetApp South Africa - Additional user comments
Documentation checklist
What to gather before you contact support
- Account email and username used for Heroku.
- List of app names, add‑on names and resource IDs you will delete.
- Billing statements and dates of disputed charges (screenshots preferred).
- Last four digits of the card charged and any invoice or transaction IDs.
How to present your case
- Chronological timeline of actions you took (deletions, cancellations) with timestamps.
- Clear request (refund, reversal, confirmation that billing stopped) and supporting evidence.
- Be prepared to escalate via account support channels if the first response is unsatisfactory.
Common mistakes
Deleting apps but not payment methods
A common error is deleting apps but leaving paid add‑ons or the credit card active; this can allow charges to continue.
Always verify the Billing page shows zero active billed resources and remove the payment method if you do not intend to pay again.
Assuming automatic refunds
Many users expect prorated refunds when cancelling mid‑cycle; Heroku’s policy is generally not to refund for mid‑cycle cancellation or outages.
If you need an exception, prepare documentation and be ready for limited success and normal processing times.
Comparative recap
Quick feature comparison
| Feature | Heroku | Note | Period (期間) |
|---|---|---|---|
| Ease of use | High - git push deploy workflow | Favoured by small teams and startups for speed of setup | N/A (期間) |
| Billing transparency | Mixed - users report unexpected charges | Verify Dashboard and Billing pages to avoid surprises | N/A (期間) |
| Refund policy | Strict - no refunds for outages; limited exceptions | Refunds rare; processing can take 5 - 10 business days | N/A (期間) |
| Support access | Varied - some users report slow or limited support | Keep documentation ready to expedite cases | N/A (期間) |
After cancelling
Verify billing and records
Check your billing page and bank/card statements for any remaining or future charges after cancellation.
Keep copies of invoices, screenshots and confirmation messages for at least several billing cycles.
Where to get help and next steps
- For refund or billing questions, consult Heroku’s help pages on refunds and incident policies:
- Partial refund policy
- Refund processing times
- Refunds to different card policy
- Review user experiences before re‑subscribing: GetApp South Africa and Trustpilot.
Address
Corporate address
Heroku (part of Salesforce)
415 Mission Street, Suite 300, San Francisco, CA 94105, United States
Contact considerations
Use your Heroku account support channels for account‑specific requests and billing disputes.
When escalating outside Heroku, retain evidence and reference South African consumer protections if applicable.