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Cancellation Highlevel: Easy Method
What is HighLevel
Overview
HighLevel is a SaaS platform built for marketing agencies and consultants to manage CRM, funnels, automations, SMS, email and client subaccounts in one place.
Who uses it
Customers range from solo freelancers to agencies using HighLevel in SaaS mode to resell services and manage multiple client locations (subaccounts).
How to cancel HighLevel
Cancel main account (web)
- Log in to your HighLevel account on the web.
- Go to Settings (or Billing) > Billing area.
- Choose "Cancel Subscription" or turn off auto-renewal; access typically continues until the end of the billing period unless you choose immediate cancellation.
- Reference: How to cancel (guide).
Cancel agency / location (SaaS sub-account)
- From the Agency Billing page select the sub-account (location) you want to cancel.
- Choose "Cancel at End of Billing Cycle" (default) or "Cancel Immediately"; note both options are generally without refunds.
- See HighLevel help for location subscription cancellation: Cancel location subscriptions.
Cancel in-app add-ons & Prospecting Tool
- For Marketplace/resold add-ons: sub-account users can cancel in-app via Settings > Billing > Subscriptions and choose end-of-billing-cycle or immediate cancellation.
- For the Prospecting Tool add-on: cancel inside the Prospecting tab or Settings; cancellation is immediate but data/reports remain accessible.
- Reference: In-app resold subscriptions and Prospecting Tool cancellation.
What happens when you cancel
Access and billing
If you choose "Cancel at End of Billing Cycle" your account generally remains active until the current paid period ends.
Choosing "Cancel Immediately" can end access at once; refunds are handled separately under HighLevel policy.
Data and reports
Some add-ons (for example Prospecting Tool) preserve data and reports after cancellation, but retention varies by product and should be confirmed before cancelling.
Export any critical data and backups before requesting immediate cancellation to avoid loss.
Will I get a refund?
HighLevel refund policy
HighLevel's Terms of Service state that fees are non-refundable and no credits are provided for unused or partially used subscription periods.
Exceptions (refunds or credits) are at HighLevel's sole discretion and may require written notice at least 30 days before the next billing date.
Reference: HighLevel Terms of Service.
Marketplace and trial exceptions
- Marketplace purchases: prorated refund only if canceled within about 3 days of initial subscription in many cases.
- Free trials (e.g. 7 - 14 days) generally incur no charge if cancelled during the trial; once the trial ends, refunds for the initial paid period are typically not available.
- See the Marketplace refund policy for specifics: Marketplace refund policy.
HighLevel plans and pricing
Plans summary
Below are the commonly listed monthly plans and core features. Prices are charged in USD; actual ZAR cost depends on your payment provider's exchange rate.
| Plan | Price (USD) | 期間 | Features |
|---|---|---|---|
| Starter | USD 97.00 | 月額 | Freelancers & solo marketers; up to 3 sub-accounts; core features |
| Unlimited | USD 297.00 | 月額 | Growing agencies; unlimited sub-accounts; API access; basic rebilling |
| Agency Pro | USD 497.00 | 月額 | SaaS mode; automated sub-account creation; rebilling with markup; advanced API |
Currency & South Africa
No official ZAR pricing is publicly listed; subscriptions are charged in USD and converted by your payment provider at their exchange rate.
Notes
Payfast may be used for client payments in South Africa but is not typically used for paying HighLevel subscriptions.
Your consumer rights in South Africa
Key rights under local law
South African consumer protection law requires fair, non-misleading contract terms and protection against unconscionable terms.
Blanket "no refund" clauses can be challenged if they are unfair or misrepresent the service provided.
How to proceed if you have a dispute
- Document the issue: invoices, screenshots, trial offers, billing records and communications.
- Submit a written cancellation/refund request to HighLevel and keep proof of delivery.
- If unresolved, you may raise the matter with the National Consumer Commission or a relevant ombudsperson for digital services.
Customer experiences
Positive feedback
Many users praise HighLevel as an all-in-one platform with strong marketing automation, CRM and funnel capabilities that provide high value once the learning curve is managed.
See aggregated reviews for user perspectives: Capterra reviews.
Common criticisms
Frequent negatives include billing surprises during trial periods, perceived misleading trial terms, and reports of slow or unresponsive customer support.
Users often report frustration around cancellations and difficulty obtaining refunds or account deletion.
Documentation checklist
What to gather
- Account email and account ID (screenshots of Settings page).
- Invoices and billing statements showing charges and dates.
- Screenshots or copies of trial offers, SMS-credit promises, or promotional terms.
- Support tickets, chat transcripts and any written communications with HighLevel.
- Exported data you need to keep (contacts, funnels, reports).
How to submit your request
- Send a clear written request via the support channel in-app or the billing area and keep a copy.
- Reference the exact charge dates, subscription type and whether you request cancellation at period end or immediate cancellation.
- If claiming a billing error, attach supporting evidence and request a written response.
Common mistakes
Billing and trial misunderstandings
Many users assume a "free" trial includes all credits or features; unanticipated chargeable items (like SMS credits) can lead to surprise bills.
Always confirm what is included in a trial and whether you must cancel before a specific date to avoid charges.
Support timing and cancellation method
Attempting to cancel via chat without confirming the Billing > Cancel option can leave auto-renew enabled.
Make cancellations in the Billing area and retain screenshots of the confirmation to avoid disputes.
Comparative recap
Quick comparison
The table below summarizes cancellation method, likelihood of refund and recommended next actions for each subscription type.
Decision guide
| Subscription type | Cancellation method | Refund likelihood | Recommended next step |
|---|---|---|---|
| Main (owner) account | Settings/Billing > Cancel Subscription or turn off auto-renewal | Low - per Terms of Service (exceptions possible) | Cancel at period end, export data, request written confirmation |
| Agency / location (sub-account) | Agency Billing page > select sub-account > Cancel | Low - generally no refunds for sub-account cancellations | Choose end-of-cycle if you need continued access; document requests |
| Marketplace / add-ons | In-app Settings > Billing > Subscriptions | Medium - prorated refund possible if canceled within ~3 days; trial cancellations usually free | Cancel during trial if applicable; check marketplace policy and request refund within short window |
After cancelling
If you need help
- Use HighLevel help articles for location and in-app cancellations: Cancel location subscriptions.
- Marketplace and refund questions: Marketplace refund policy.
- Terms and dispute information: Terms of Service.
Recovering data and next steps
Export any remaining contacts, funnels and reports before final access ends and retain local backups.
If you believe a charge is erroneous after cancellation, submit evidence to HighLevel support and keep written records for possible escalation.
Address
Headquarters
HighLevel corporate address:
400 North Saint Paul Street, Suite 920, Dallas, Texas, 75201, USA
Mailing tips
For legal notices or formal correspondence, send written notice and keep proof of posting or delivery.
Include account identifiers and a clear statement of the action you require (cancellation, refund, data export) in all correspondence.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your main Highlevel account, log in to your account, go to Settings or Billing, and select 'Cancel Subscription' or turn off auto-renewal. Ensure you keep proof of cancellation via email or registered mail.
Yes, you can cancel a Highlevel agency sub-account by selecting it from the Agency Billing page and choosing 'Cancel at End of Billing Cycle' or 'Cancel Immediately'. Refunds are generally not provided for sub-account cancellations.
If you cancel your subscription, your account remains active until the end of the billing cycle, but you should export any critical data before cancellation to avoid loss. Some add-ons may preserve data post-cancellation.
Highlevel's refund policy states that fees are non-refundable unless specified otherwise. Exceptions may apply if you cancel a Marketplace purchase within about 3 days, so check your contract for details.
To ensure your cancellation request is processed, submit it in writing via email or registered postal mail, and keep proof of your request. Check your contract for specific cancellation channels.