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Cancellation Hypnozio: Easy Method
What is Hypnozio
Overview
Hypnozio is a subscription-based app and web service offering hypnosis and meditation audio programmes for mental wellness and habit change.
It is operated by the company listed in its terms and provides in-app purchases and web subscriptions for premium access.
Main features
Features include guided hypnotherapy sessions, themed audio packs, and a library of programmes for sleep, cravings, confidence and productivity.
Access and billing depend on whether you purchased via the mobile app (App Store / Google Play) or via the Hypnozio website.
How to cancel Hypnozio
For iOS and Android purchases
- If you bought Hypnozio through the iOS App Store, cancel the subscription in your Apple ID settings.
- If you bought Hypnozio through Google Play, cancel in your Google Play account subscriptions.
- Hypnozio cannot cancel app subscriptions on your behalf - use the platform where you originally subscribed.
- See official guidance: How to manage my subscription.
For web (site) purchases
- If you purchased on the Hypnozio website, email [email protected] to request cancellation.
- State your account email, transaction ID and date in the message to speed processing.
- Web cancellation requests are processed within 72 hours and access typically continues until the end of the current billing period.
- Reference: Terms & Conditions.
What happens when you cancel
Access after cancellation
When a cancellation is accepted, access usually remains until the end of the paid billing period.
After the paid period ends, premium features are revoked and your account reverts to the free tier, if available.
Billing and account data
Deleting the app or your Hypnozio profile does not automatically stop billing; you must cancel via the original purchase method.
Hypnozio's support pages and terms explain that billing is governed by the store or your web subscription terms.
Will I get a refund?
Official refund policy
Hypnozio advertises a 30-day money-back guarantee for subscriptions in its support materials.
The support article explains eligibility conditions for refunds; review the official guidance: Refunds and eligibility.
Practical exceptions and user reports
- To qualify for a refund you typically must have actively used the service during the period - sources indicate a practical minimum of about six sessions.
- Independent user reports state refunds are often denied even when requested within 30 days; keep records of usage and communications.
- See user reports for context: Hypnozio reviews.
Hypnozio plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Hypnozio Premium - 1 month | R349.99 | Monthly | Full Hypnozio Premium access |
| Hypnozio Premium - 6 months | R659.99 | 6 months | Full Hypnozio Premium access |
| Hypnozio Premium - 12 months | R2,299.99 | 12 months | Full Hypnozio Premium access |
| Boost Your Self-Confidence (one-time) | R149.99 | One-time | Self-confidence audio pack |
| Say Goodbye to Sugar Cravings (one-time) | R149.99 | One-time | Sugar cravings audio pack |
| Financial Freedom Formula (one-time) | R149.99 | One-time | Financial freedom audio pack |
| Stop Procrastinating (one-time) | R149.99 | One-time | Stop procrastination audio pack |
| Break the Addiction Cycle (one-time) | R149.99 | One-time | Addiction cycle audio pack |
| Managing Panic Attacks (one-time) | R299.99 | One-time | Panic attack audio pack |
| Hypnozio Premium - 6 months (promo) | R1,299.99 | 6 months | Full Hypnozio Premium access (promo) |
Price notes
Prices above reflect in-app purchase listings for South Africa (ZAR) and may vary by store, promotions or taxes.
Always verify the final price in the App Store, Google Play or at checkout before confirming a purchase.
One-time packs
Several one-time audio packs are offered at fixed prices and are not automatically renewed unless you subscribe to Premium.
One-time purchases normally do not require cancellation but check your receipts for unexpected charges.
Your consumer rights in South Africa
Cooling-off and refund entitlements
Under the South African Consumer Protection Act consumers may have a right to a cooling-off period and refunds for certain transactional agreements.
If cancellation terms, auto-renewal or refund information were not made clear, you may have grounds to challenge a charge.
How to escalate
- Collect receipts, transaction IDs and correspondence with Hypnozio or the app store.
- Contact your payment provider or bank to dispute unauthorised or unclear charges.
- Report unresolved issues to the National Consumer Commission if statutory rights appear breached.
Customer experiences
Positive feedback
Many users report benefits such as improved relaxation, better sleep, reduced cravings and increased focus from regular use.
Positive reviews often mention easy integration of sessions into daily routines and perceived behavioural improvements.
Negative feedback
Frequent complaints centre on automatic renewals, difficulty cancelling and denied refunds despite claims within the guarantee period.
For a sample of independent reviews see: Trustpilot - Hypnozio and HypnozioReviews.
Documentation checklist
Before contacting support
- Account email address used with Hypnozio.
- Receipt or transaction ID from App Store, Google Play or the web purchase.
- Dates of subscription start, renewal and cancellation attempts.
- Evidence of active sessions (if claiming refund under the engagement condition).
If you need to escalate
- Copies of all emails or chat transcripts with Hypnozio support.
- Bank statements showing the charge(s) in question (redact unrelated transactions).
- Reference the relevant Terms & Conditions when making a formal complaint: Hypnozio Terms.
Common mistakes
Cancelling the app only
Many users delete the Hypnozio app and assume that removes the subscription; it does not stop billing from the App Store or Google Play.
Always cancel the subscription in the store account that processed the payment.
Missing evidence for a refund
Requesting a refund without showing active engagement (sessions logged) or without timely communication often leads to denial.
Keep session records and clear timestamps if you intend to claim under the money-back guarantee.
Comparative recap
At-a-glance comparison
| Purchase method | How to cancel | Refund likelihood |
|---|---|---|
| App Store (iOS) | Cancel via Apple ID settings | Possible but subject to store and Hypnozio rules; mixed user reports |
| Google Play (Android) | Cancel via Google Play subscriptions | Possible but subject to store and Hypnozio rules; mixed user reports |
| Web (Hypnozio site) | Email [email protected] (processed within 72 hours) | Advertised 30-day guarantee, but eligibility often requires active engagement |
Quick advice
If you want to stop future charges, cancel at the store or email support immediately and keep written proof of your request.
If you seek a refund, document your usage and request a refund promptly with clear evidence of session engagement.
After cancelling
What to monitor
- Check your bank or card statement for any unexpected renewals in the weeks after cancellation.
- Monitor your Hypnozio account access to confirm premium access ends at the expected time.
Useful links
- How to manage my subscription (official)
- Refunds and eligibility (official)
- Terms & Conditions (official)
Address
Company
PixelGalaxy Inc (operating Hypnozio)
354 Downs Blvd, Suite 101, Franklin, TN 37067
Legal & contact notes
Use the support email [email protected] for web subscription cancellations and for further account-related enquiries.
For unresolved disputes in South Africa consider contacting your payment provider or the National Consumer Commission as described above.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Hypnozio subscription purchased through the iOS App Store, go to your Apple ID settings and manage your subscriptions there. Remember to keep proof of your cancellation.
If you subscribed on the Hypnozio website, you need to email [email protected] to request cancellation. Include your account email, transaction ID, and date to expedite the process.
Yes, after cancellation, you will typically retain access to Hypnozio features until the end of your current billing period, after which your account will revert to the free tier.
Hypnozio advertises a 30-day money-back guarantee for subscriptions, but eligibility often requires active usage. Check their support materials for specific conditions and keep records of your usage.
To qualify for a refund from Hypnozio, you typically need to have actively used the service during the subscription period, with reports suggesting a minimum of about six sessions. Keep documentation of your usage.