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Cancel IGENIUS
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Igenius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Igenius: Easy Method
What is Igenius
Overview
Igenius is a subscription-based software service offering educational tools, market analysis, and training products aimed at skill development and trading support.
The service is operated by an India-registered company and combines learning modules, community features, and software tools on a recurring-payment model.
Core offerings
Igenius packages typically include tools such as MONEYpro, University, MARKETpro, FOREXthrive and other specialised modules depending on the plan.
Plans mix a one-time purchase component with ongoing monthly access fees and are sold internationally in USD with local conversions at payment time.
How to cancel Igenius
If you subscribed via the Igenius website
- Log in to your Igenius account and look for an Account, Billing or Subscriptions page.
- If no self-serve cancel option is visible, contact Igenius support requesting account cancellation and confirmation in writing.
- Keep the support message, the date/time, and any confirmation number or email you receive.
If you subscribed via App Store or Google Play
- Cancel the subscription in your Apple ID or Google Play account directly - app-store subscriptions are typically managed by Apple/Google.
- After cancelling with the store, retain screenshots or emails showing the cancellation and next-billing-date change.
- Follow up with Igenius support to notify them of the store-based cancellation if necessary.
What happens when you cancel
Access and functionality
On cancellation you may retain access until the end of the current paid period; access policy can vary by subscription source (website vs app store).
Features tied to your active plan are usually disabled when the paid term ends unless you re-subscribe.
Billing and data
Stopping recurrent billing prevents future charges but does not guarantee any automatic refund unless the provider or reseller approves one.
Account data and content may remain available for some time; request details from support if you require deletion or export of your data.
Will I get a refund?
Official policy summary
Igeniusʼ publicly available refund policy (India-based) states that physical goods may be eligible for returns within 30 days, but software subscriptions are not eligible for refunds.
Reference: iGenius refund policy.
South Africa-specific considerations
- There is no visible South Africa - specific refund statement from Igenius; the published policy excludes software subscriptions from refunds.
- There is no indication that a 14-day cooling-off period is offered to South African users by Igenius.
- If you believe you are entitled to a refund, consider app-store refund channels, your payment provider, or statutory remedies under South African law (see next section).
Igenius plans and pricing
Available plan summary
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Choice | One-time USD 99.99 + Monthly USD 99.99 | One-time + Monthly | Basic tools: MONEYpro, University, MARKETpro, FOREXthrive, learnLIVE |
| Select | One-time USD 299.99 + Monthly USD 174.99 | One-time + Monthly | Includes Choice features plus CRYPTOcore, etc. |
| Premium | One-time USD 599.99 + Monthly USD 174.99 | One-time + Monthly | Includes Select features plus EQUITYprime |
| Elite | One-time USD 1,499.99 + Monthly USD 174.99 | One-time + Monthly | Full suite: FOREXthrive, CRYPTOcore, EQUITYprime, ALPHAtrader, CRYPTOelite, MONEYpro, University, MARKETpro, learnLIVE |
Currency & local pricing
Exact South African Rand (ZAR) pricing is not publicly available; USD amounts are converted at the payment time by banks or payment services.
Expect possible conversion fees or additional charges from your card provider when paying in USD.
Your consumer rights in South Africa
Statutory rights overview
South African consumers are protected by the Consumer Protection Act (CPA) which provides remedies for defective goods and certain unfair practices.
The CPA also provides a cooling-off right for unsolicited goods/services in many cases (commonly a short period such as 7 calendar days), though specifics depend on the sale circumstances.
How these rights apply to Igenius
- Igenius documentation does not state explicit South Africa - specific terms; the published refund policy excludes software subscriptions.
- Absent local terms, you may rely on statutory rights under the CPA, but enforcement may require lodging a complaint or legal action if the provider refuses remedies.
- Alternative routes: app-store refund processes, chargeback via your bank/card issuer, or lodging a complaint with South African consumer protection authorities.
Customer experiences
Positive feedback
- Some users report valuable educational content, strong community support, and beneficial learning outcomes.
- Several reviewers describe transformative experiences and practical skill gains from the Igenius programs.
Negative feedback
- There are repeated complaints alleging emphasis on recruitment and multi-level marketing - style behaviour rather than pure education.
- Specific reports cite poor service and difficulties obtaining refunds or delays even after cancellation.
Documentation checklist
Before you cancel
- Keep your account username/email and subscription start date.
- Save receipts, invoice numbers and payment confirmations for one-time and recurring charges.
- Take screenshots of billing pages or subscription settings that show renewal terms.
When you contact support
- Note the date/time of every message or call and record the support person’s name if provided.
- Attach copies of proof-of-payment, screenshots, and the stated reason for cancellation/refund request.
- Request written confirmation of cancellation and any refund decision.
Common mistakes
Assuming automatic refunds
Many users expect an automatic refund after cancelling; in Igeniusʼs published policy, software subscriptions are excluded from refunds.
Always confirm refund eligibility before assuming you will be reimbursed.
Not keeping evidence
Users often fail to save cancellation confirmations, receipts, or communications, which makes disputes harder to resolve.
Record every interaction and preserve transaction records to support a chargeback or complaint if needed.
Comparative recap
Summary table
| Feature | Likely outcome | Recommended action |
|---|---|---|
| Cancel via Igenius website | May stop future billing; refunds unlikely for subscriptions | Request written confirmation and save records |
| Cancel via App Store / Google Play | Store-managed subscriptions can be stopped from the store; refunds via store processes | Cancel in store account and request a store refund if applicable |
| Refund prospects | Low for software subscriptions per published policy; physical goods may have 30-day option (India policy) | Escalate to payment provider or consumer protection if you believe policy or law supports a refund |
How to use this table
Use the table to choose the quickest cancellation route (store vs website) and to prioritise evidence gathering for any dispute.
If you paid via Apple/Google, check the store first; if via card on the website, prepare proof for your bank or consumer authority.
After cancelling
Follow-up steps
- Verify that future recurring charges have stopped by checking your bank or card statement over the next billing cycle.
- If you do not receive confirmation, re-contact Igenius support and escalate with the evidence you collected.
- If a disputed charge appears, consider requesting a chargeback from your card issuer with the documentation you saved.
Useful links
- Official Igenius refund policy: https://www.igenius.co.in/refund-policy/
- Check your App Store or Google Play account pages for subscription management and official store refund channels.
Address
Registered address
IGENIUS ARTIFICIAL INTELLIGENCE SERVICES PRIVATE LIMITED
Race Course Road 88‑C, C R Building, Chennai, Tamil Nadu, India
Notes
The company is India-registered and lists operational locations on its official contacts pages; South African terms are not stated in public documentation.
If you require official legal or consumer advice in South Africa, consider contacting a local consumer protection adviser or the relevant authority.