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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
i Love PDF Subscription Cancel | Postclic
Ilovepdf
08017 Barcelona Spain
info@ilovepdf.com
Cancellation of Ilovepdf contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Ilovepdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Ilovepdf
08017 Barcelona , Spain
info@ilovepdf.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Ilovepdf: Easy Method

What is iLovePDF

Overview

iLovePDF is a web-based service that provides tools to view, merge, split, compress, convert and edit PDF files. It offers free tools with optional paid subscriptions that add features such as unlimited processing, no ads and priority support.

Who uses it

Individuals and businesses use iLovePDF for quick, browser-based PDF tasks and mobile workflows on iOS and Android. Subscriptions unlock higher limits and premium features for frequent users.

How to cancel iLovePDF

Cancel on the Web

  • Log into your iLovePDF account on the website.
  • Open Account Settings or Subscriptions from your profile menu.
  • Follow the cancellation link or use the provided contact form to request cancellation.

Cancel via mobile stores (iOS and Android)

  • iOS (App Store): Open Settings on iPhone/iPad → tap your name (Apple ID) → Subscriptions → find iLovePDF → Cancel.
  • Android (Google Play): Open Google Play Store → Profile → Subscriptions → select iLovePDF → Cancel.

What happens when you cancel

Subscription and billing effects

Cancellation stops automatic renewal at the end of the current billing period. You will not be billed again after the active period finishes unless you re-subscribe.

Access and data

Access to paid features continues until the end of the paid period you already paid for. Files and account data remain available according to iLovePDF's general data and account policies.

Will I get a refund?

iLovePDF stated policy

iLovePDF states that it does not provide refunds on cancellation, including for unused portions or trial periods, except at its sole discretion. Expect no automatic pro-rata refunds from iLovePDF.

Store refunds and exceptions

  • Purchases made through Apple App Store or Google Play are subject to Apple or Google's refund policies, not iLovePDF's no-refund statement.
  • Some third-party reports mention a short refund window for first-time purchases, but that conflicts with iLovePDF's official policy and is unverified.

iLovePDF plans and pricing

Pricing summary

The following pricing reflects published USD amounts for the Premium plan. Local ZAR prices may vary in local app stores.

Notes on accuracy

Exact South African rand (ZAR) pricing was not confirmed here. Check the App Store or Google Play in South Africa for current local rates and currency conversions.

Plan Price (USD) Period Features
Premium US$5.00 / US$60.00 Monthly / Annual Full tool access, unlimited processing, ad-free, e-signatures, priority support

Your consumer rights in South Africa

General protections

South African consumer protections (for example, under the Consumer Protection Act) can provide remedies even if a supplier's terms state “no refunds”. Statutory rights may cover unfair practices and misrepresentations.

Practical steps to assert rights

  • Keep receipts, screenshots of subscription offers, trial terms and any correspondence.
  • If refund or cancellation issues arise, you can lodge complaints with your payment provider, the app store (if applicable), or local consumer protection bodies.

Customer experiences

Positive feedback

Many users praise iLovePDF for being fast, easy to use and effective for merging, converting and editing PDFs. Business-review sites report high ratings and positive comments about the toolset and interface.

Negative feedback

Some users report problems with being charged after cancellation, difficulty obtaining refunds, and mixed responses from customer support. A few reports mention confusion around trial and subscription messaging.

Documentation checklist

What to gather before you cancel

  • Account email and username used to subscribe.
  • Receipt, order confirmation or transaction ID for the subscription payment.
  • Screenshots of subscription terms, trial offers, and any cancellation confirmations.

What to have when disputing a charge

  • Payment method statement showing the charge (bank, card, PayPal, or app store receipt).
  • Any correspondence with iLovePDF or the app store support teams.

Common mistakes

Assuming cancellation is immediate

Many users expect features to stop instantly. In reality, cancelling prevents renewal but usually preserves paid access until the current billing period ends.

Mixing up store vs vendor cancellation

Another common error is cancelling in the iLovePDF web account when the subscription was purchased through Apple or Google. For store purchases you must cancel through the relevant store account to stop future billing.

Comparative recap

Quick comparison

Below is a concise table showing cancellation steps and refund handling for each purchase channel so you can choose the correct route.

How to use this table

Find the platform you used to subscribe, follow the cancellation steps in the table and note where refund responsibility lies (iLovePDF vs store provider).

Platform How to cancel Refund policy Access after cancelling
Web (iLovePDF account) Log into account → Account Settings/Subscriptions → Cancel or contact support. iLovePDF states no refunds; refunds only at company discretion. Access continues until the end of the current billing period.
App Store (iOS) Settings → Apple ID → Subscriptions → Select iLovePDF → Cancel. Refunds handled by Apple according to Apple policy; iLovePDF does not control store refunds. Access remains until the paid period expires.
Google Play (Android) Google Play Store → Profile → Subscriptions → Select iLovePDF → Cancel. Refunds handled by Google Play according to Google policy; iLovePDF states no refunds directly. Access remains until the paid period expires.

After cancelling

What to check immediately

Confirm you received a cancellation confirmation email or on-screen confirmation. Keep a copy for your records in case a future charge appears.

If you are charged after cancelling

  • Contact iLovePDF support (via your account contact form) and keep a record of the exchange.
  • If purchased via Apple or Google, raise a refund dispute through the App Store or Google Play billing support.
  • If unresolved, consider contacting your bank or card issuer to dispute an unauthorised or recurring charge, and notify local consumer protection authorities if necessary.

Address

Company headquarters

iLovePDF is headquartered in Barcelona, Spain. The company operates internationally from its Barcelona office.

Local presence

There is no verified South African head office for iLovePDF; local support requests are handled online through the service and app store channels.

FAQ

To cancel your iLovePDF subscription on the web, log into your account, go to Account Settings or Subscriptions, and follow the cancellation link or contact support. Keep proof of your cancellation request.

After canceling your iLovePDF subscription, you will retain access to paid features until the end of the current billing period you have already paid for. Make sure to verify your billing cycle.

iLovePDF states that they do not provide refunds upon cancellation, including for unused portions of the subscription. For any refund inquiries, check your payment provider's policies.

To cancel your iLovePDF subscription via the App Store, open Settings on your iPhone or iPad, tap your name (Apple ID), go to Subscriptions, find iLovePDF, and select Cancel. Keep a record of your cancellation.

The iLovePDF Premium plan costs US$5.00 monthly or US$60.00 annually and includes full tool access, unlimited processing, and priority support. Check your subscription details for confirmation.