Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Itubego, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Send an e-Postclic to Itubego
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in South Africa
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at R 18,05 for 48 hours
then no commitment, R 982,94 per month
to keep966649193710
Recipient
Itubego
Flat H29, 1/F, Phase 2 Kwai Shing Industrial Building, No. 42–46 Tai Lin Pai Road
Kwai Chung , Hong Kong
REF/2025GRHS4
Cancellation Itubego: Easy Method
What is Itubego
Overview
Itubego is a software service for downloading and converting videos, music, and playlists from various streaming platforms.
The product is offered as subscription and one-time (lifetime) licenses for Windows, Mac and Android devices.
Main features
Key features include video and audio downloads, format conversion, and playlist support across multiple sources.
Itubego provides both time-limited plans (monthly/annual) and lifetime licenses with device-based limits for family plans.
How to cancel Itubego
Cancellation policy availability
Itubego’s public site does not provide a platform-specific cancellation guide for App Store, Google Play or web subscriptions.
Because platform-specific steps are not published, follow the general guidance below depending on how you purchased.
Step-by-step cancellation (general)
- Purchased via Apple App Store: open the App Store on your iPhone/iPad, tap your profile, go to Subscriptions and cancel the Itubego subscription there.
- Purchased via Google Play: open Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions and cancel the Itubego subscription.
- Purchased directly from Itubego website: log in to your account at the Itubego site, look for subscription or license management, and cancel recurring billing; if unclear, use the site contact form.
- Paid via third-party payment processor (PayPal/credit card): cancel recurring payments or subscriptions from the payment provider dashboard if Itubego cannot cancel for you.
- If cancellation fails or is unclear: contact Itubego support through their website and request confirmation of cancellation and next billing date.
What happens when you cancel
Access after cancellation
If you cancel a recurring subscription, access usually continues until the end of the paid billing period.
Lifetime licenses normally remain active after cancellation of any subscription, subject to license terms.
Billing and data
Cancelling stops future recurring charges but does not automatically refund past payments unless eligible under the refund policy.
Account data and settings may be retained; request account deletion if you want personal data removed.
Will I get a refund?
Itubego refund policy (30-day guarantee)
Itubego offers a 30-day money-back guarantee if the request meets specified conditions within 30 days of purchase.
Permitted reasons include wrong product purchased, duplicate purchase, activation failure with no support response, or unresolved technical issues within 30 days.
Source: Itubego refund policy.
Exceptions and common cases
- Refunds are not accepted after 30 days for reasons such as change of mind, device incompatibility, or failure to seek support first.
- If you paid through Apple or Google, you may need to request a refund through that platform as well as notify Itubego.
Itubego plans and pricing
Pricing summary (ZAR estimates)
Below are estimated South African Rand prices converted from USD; actual checkout amounts may vary with VAT, fees or discounts.
Prices reflect the verified list of available plans (Windows, Mac, Android; monthly, annual, lifetime, family).
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Windows - 1 Month | R159.6 | Monthly | Standard Windows single-device access |
| Windows - 1 Year | R399.9 | Annual | Standard Windows single-device access |
| Windows - Lifetime | R478.9 | Lifetime | Standard Windows single-device access |
| Windows - Family | R641.2 | Lifetime | Windows 2 - 5 devices |
| Mac - Monthly | R207.6 | Monthly | Standard Mac single-device access |
| Mac - Annual | R415.8 | Annual | Standard Mac single-device access |
| Mac - Lifetime | R572.8 | Lifetime | Standard Mac single-device access |
| Mac - Family | R725.4 | Lifetime | Mac 2 - 5 devices |
| Android - 3 Months | R159.6 | Quarterly | Standard Android single-device |
| Android - Annual | R319.6 | Annual | Standard Android single-device |
| Android - Lifetime | R478.9 | Lifetime | Standard Android single-device |
| Android - Family | R641.2 | Lifetime | Android 2 - 5 devices |
Your consumer rights in South Africa
General statutory rights
South African consumers generally have protections under the Consumer Protection Act, including certain rights for electronic purchases.
These can include a right to receive products that match their description and possibly cooling-off remedies depending on how the sale was made.
Practical guidance for Itubego customers
- Document your purchase (receipt, order ID, date) and any contact with support before requesting a refund.
- If Itubego refuses an eligible refund, you can escalate through your payment provider or consider filing a complaint with a consumer protection body.
Customer experiences
Positive feedback
Many users praise Itubego’s fast and helpful customer support, with license resets and responses often within 24 hours.
Lifetime license holders report that licenses are honored after hardware changes, and users note frequent updates and overall reliability.
Negative feedback
Some users report issues with specific features such as Spotify downloads failing or being inconsistent.
There are also complaints from a few users about billing or unresolved subscription issues despite contacting support.
Source (reviews): Trustpilot.
Documentation checklist
Before you cancel
- Order confirmation or invoice showing purchase date and plan.
- Account email and username used for the purchase.
- Evidence of attempted support (support tickets, emails, chat transcripts) if claiming technical issues.
When requesting a refund
- Clear statement of the reason for refund and desired resolution (refund, credit, license reset).
- Attach screenshots or error logs for technical problems.
- Reference the 30-day policy if your request falls within that window: refund policy.
Common mistakes
Assuming automatic cancellation
Many users assume uninstalling the app or deleting the account cancels billing; this usually does not stop recurring charges.
Always cancel subscriptions through the store, payment provider, or explicit account subscription controls.
Missing documentation and late requests
Submitting a refund request without order details or after the 30-day window commonly leads to rejection.
Also, failing to contact support first for technical problems can invalidate a refund claim per the policy.
Comparative recap
Quick comparison
| Plan | Typical price (ZAR) | Refund window | Cancellation path |
|---|---|---|---|
| Windows - 1 Month | R159.6 | 30 days | App store / website |
| Windows - Lifetime | R478.9 | 30 days (conditions apply) | Website account / support |
| Android - Annual | R319.6 | 30 days | Google Play / website |
After cancelling
Confirm cancellation
Request written confirmation from Itubego or take screenshots of the cancellation confirmation page or email.
Check your next billing statement to ensure no further charges appear.
Useful links and next steps
- Itubego refund policy: https://itubego.com/refund-policy/
- Customer reviews and experiences: Trustpilot - Itubego reviews
Address
Registered contact address
Flat H29, 1/F, Phase 2 Kwai Shing Industrial Building, No. 42 - 46 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong.
Support reminder
For cancellation issues, gather your documentation and contact Itubego support via their website contact options; reference the refund policy link when applicable.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Itubego subscription purchased through the Apple App Store, open the App Store on your iPhone/iPad, tap your profile, go to Subscriptions, and cancel the Itubego subscription there. Be sure to keep proof of your cancellation.
If you cancel your Itubego subscription, you will continue to have access until the end of the current billing period. Lifetime licenses remain active after cancellation, subject to the license terms.
Yes, Itubego offers a 30-day money-back guarantee if your cancellation request meets specified conditions. You must request the refund within 30 days of purchase and provide valid reasons.
If you purchased Itubego directly from their website, log in to your account, find the subscription or license management section, and cancel the recurring billing. If you need assistance, consider contacting Itubego support.
Yes, refunds are not accepted after 30 days for reasons such as change of mind or device incompatibility. If you paid through Apple or Google, you may need to request a refund through those platforms.