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Kahoot

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Kahoot Cancel Subscription | Postclic
Kahoot
Kahoot! AS, Postboks 249 Sentrum
0103 Oslo Norway
help@kahoot.com
Cancellation of Kahoot contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Kahoot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Kahoot
Kahoot! AS, Postboks 249 Sentrum
0103 Oslo , Norway
help@kahoot.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Kahoot: Easy Method

What is Kahoot

Overview

Kahoot is a game-based learning platform for creating and playing interactive quizzes, polls and lessons. It is commonly used in classrooms, training and informal learning to increase engagement.

How it’s delivered

Kahoot is available as a web service and as mobile apps on iOS and Android. Subscriptions and purchases can be made either on Kahoot’s website or via app stores.

How to cancel Kahoot

Cancel a web subscription (Kahoot account)

  • Sign in at your Kahoot account settings on the web.
  • Go to Billing → Manage subscription and choose Cancel renewal.
  • Cancellation stops future renewals and remains active until the end of the current billing period.
  • See Kahoot’s official instructions: How to cancel a web subscription.

Cancel App Store / Google Play subscriptions

  • If you bought via Apple App Store, open your Apple account/subscriptions to cancel; Kahoot cannot cancel App Store purchases for you.
  • If you bought via Google Play, use the Google Play Store subscriptions section to cancel; Kahoot cannot cancel Google Play purchases for you.
  • If unsure where you purchased, check your receipt or bank statement to identify the billing platform.

What happens when you cancel

Access after cancellation

When you cancel a Kahoot web subscription, you keep access to paid features until the current billing period ends. Your account then reverts to the free tier at the period end.

Renewal and data

Cancellation prevents future automatic renewals but does not delete your Kahoot account or created content. Your quizzes and data remain in your account unless you remove them.

Will I get a refund?

14-day withdrawal for feature subscriptions

Consumers have a 14‑day right to withdraw from a feature (service plan) subscription and may request a full refund if they contact Customer Support in writing within 14 days of purchase.

Exceptions and third-party purchases

  • Content subscriptions (AccessPass or Marketplace content) are excluded from the 14‑day refund entitlement because access is granted instantly.
  • Subscriptions purchased through Apple, Google or other third parties follow those platforms’ refund policies and must be addressed to the platform.
  • Refunds are not automatic even within 14 days; you must contact Kahoot support and provide proof of purchase. See: Kahoot refund policy.

Kahoot plans and pricing

Prices shown

The table below lists iOS in‑app prices shown in the South African App Store as verified.

Notes on billing currency

Kahoot’s web plans are billed in USD for South African web users; ZAR is typically not supported on the web billing flow.

Plan Price (ZAR) 期間 Features
Kahoot! Plus (iOS in-app) R189.99 月額 Advanced creator features (image library, advanced question types)
Kahoot! Kids (iOS in-app) R104.99 月額 Child‑focused learning games
K! Plus for Family & Friends (iOS in-app) R174.99 月額 Shared family & friends plan
Kahoot!+ AccessPass (iOS in-app) R149.99 月額 Access pass premium content
Kahoot! Starter (iOS in-app) R1,999.99 年間 Entry‑level starter
Kahoot!+ Premier (iOS in-app) R999.99 年間 Premier features
Kahoot!+ Gold (iOS in-app) R2,999.99 年間 Gold tier features
Kahoot!+ Start (iOS in-app) R119.99 月額 Basic start package

Your consumer rights in South Africa

Cooling-off and the CPA

As a South African consumer, you benefit from Kahoot’s 14‑day cooling‑off window for feature subscriptions when purchased directly as a consumer.

How to enforce your rights

  • Request cancellations/refunds in writing within 14 days and keep proof of submission.
  • If issues remain unresolved, you may escalate to local consumer protection bodies under the Consumer Protection Act (CPA).
  • Note: app‑store purchases (Apple/Google) fall under the platform’s rules, so the CPA route may require different steps for those purchases.

Customer experiences

Positive feedback

Many users praise Kahoot for being engaging, easy to use and effective for creating interactive quizzes.

Reviews on Capterra South Africa show high ease‑of‑use and value ratings for many users.

Negative feedback

Common complaints include confusing subscription pricing, unclear plan differences and difficulty cancelling through support channels.

Some users report frustration with customer support responsiveness, especially for billing and refund issues.

See user reviews: Capterra reviews and Trustpilot reviews.

Documentation checklist

Essential documents

  • Receipt or proof of purchase showing date, amount and payment method.
  • Account email or username associated with the Kahoot account.
  • Subscription ID or order number when available.

Support evidence

  • Screenshots of billing entries or App Store / Google Play subscription pages.
  • Copies of any messages exchanged with Kahoot support or app‑store support.
  • Bank or card statements that clearly show the charge if a receipt is not available.

Common mistakes

Cancelling in the wrong place

Many people attempt to cancel a subscription on Kahoot’s website when the purchase was made through Apple or Google.

If you bought via an app store, cancel in that store to avoid missed cancellations or ongoing charges.

Not keeping proof or contacting support late

Failing to keep receipts, subscription screenshots or written cancellation requests makes refunds and disputes harder to resolve.

Also, not contacting support within the 14‑day window for feature refunds can forfeit refund rights for direct purchases.

Comparative recap

Quick comparison

The table below summarizes cancellation and refund responsibility for each purchase method.

How to choose the correct route

Use the table to identify where to cancel and whom to contact for refunds before you initiate a claim.

Purchase method How to cancel Refund responsibility Notes
Web (Kahoot.com) Account settings → Billing → Manage subscription Kahoot Customer Support Cancellation stops renewal; refunds require written request within 14 days
Apple App Store (iOS) Manage subscriptions in Apple ID / App Store Apple (app store refund policy) Kahoot cannot cancel or refund these - contact Apple
Google Play (Android) Manage subscriptions in Google Play Store Google (app store refund policy) Kahoot cannot cancel or refund these - contact Google

After cancelling

Follow-up actions

  • Keep confirmation of cancellation and any support correspondence.
  • Monitor your bank or card statement to ensure no further renewals occur.

Helpful links

Address

Corporate address

Kahoot! AS, Postboks 249 Sentrum, 0103 Oslo, Norway.

Alternative address format

Sometimes listed as Fridtjof Nansens plass 7, 0160 Oslo, Norway for formal notices.

FAQ

To cancel your Kahoot subscription purchased through the web, sign in to your Kahoot account, go to Billing, and select Manage subscription to choose Cancel renewal. Remember to keep proof of your cancellation request.

After canceling your Kahoot subscription, you will retain access to paid features until the end of the current billing period, after which your account will revert to the free tier. Ensure you have proof of your cancellation.

Yes, if you cancel your Kahoot subscription within 14 days of purchase, you may request a full refund by contacting Kahoot Customer Support in writing. Keep a record of your request for reference.

If you purchased your Kahoot subscription through the Apple App Store, you need to cancel it through your Apple account settings, as Kahoot cannot process these cancellations. Make sure to keep proof of your cancellation.

Yes, subscriptions for content like AccessPass or Marketplace content are excluded from the 14-day refund policy since access is granted instantly. Always verify your purchase details for specific terms.