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Cancel KAJABI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kajabi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kajabi: Easy Method
What is Kajabi
Overview
Kajabi is an all‑in‑one software platform for creating, marketing, and selling online courses, memberships, and digital products.
It combines website hosting, course delivery, payment processing and communication tools into a single subscription service.
Who uses it
Creators, coaches, small businesses and educators use Kajabi to run online learning and membership businesses without assembling many separate tools.
The platform is subscription‑based and hosted by Kajabi, LLC in the United States.
How to cancel Kajabi
Cancel web-based subscriptions (Kajabi checkout)
- Sign in to your Kajabi account and go to your account settings or billing section.
- Find your active subscription and select the option to cancel or downgrade the plan.
- Follow on‑screen prompts to confirm cancellation and retain any confirmation email for your records.
Cancel in‑app subscriptions (Apple App Store / Google Play)
- If you subscribed via the Apple App Store or Google Play, you must cancel through that store - Kajabi cannot cancel those subscriptions for you.
- Use your Apple or Google account settings (Subscriptions) to stop renewals; see Kajabi's guidance for handling in‑app purchases and access after refunds: Kajabi: Managing refunds for in‑app purchases.
- After canceling with the store, verify access in Kajabi and keep documentation of the store cancellation or refund request.
What happens when you cancel
Access and content
After cancellation, your access typically continues until the end of the paid billing period unless a refund has been issued.
Content you created on the account (courses, pages, files) remains stored according to Kajabi's data retention and account policies.
Billing and renewal
Cancelled subscriptions usually stop automatic renewal at the end of the current paid period; charges should not recur after that date.
If you were billed through Apple or Google, the store controls renewal and refunds, not Kajabi directly.
Will I get a refund?
Kajabi’s general refund stance
Kajabi states that refunds are at the Company’s sole discretion and that no refunds are allowed after 30 days from payment.
This means initial refunds may be possible but are not guaranteed beyond the 30‑day window.
Exceptions and special cases
- Templates purchased from Kajabi’s templates store are final sale; no refunds, exchanges, or cancellations are allowed once the download has been granted. See the templates purchasing terms: Templates purchasing terms.
- For in‑app purchases, refunds must be requested through Apple or Google. Kajabi documents how access is revoked after such refunds: Managing in‑app purchase refunds.
Kajabi plans and pricing
Current pricing availability
Kajabi lists pricing in USD on its site; there is no official South African Rand (ZAR) price published.
South African customers typically convert USD to ZAR using current exchange rates from their bank or card issuer.
Contact for accurate rates
Because there is no official ZAR pricing, contact Kajabi or check the Kajabi site for the latest USD prices and convert to ZAR for exact costs.
| Plan | Price | 期間 |
|---|---|---|
| Basic | Contact for pricing | 月額 / 年間 |
| Growth | Contact for pricing | 月額 / 年間 |
| Pro | Contact for pricing | 月額 / 年間 |
Your consumer rights in South Africa
Cooling‑off and refund rights
South African law (Consumer Protection Act 68 of 2008) provides a 7‑day cooling‑off period for certain electronic and online purchases, allowing cancellation and a full refund in qualifying cases.
This statutory right can apply even if a supplier’s terms say otherwise.
Enforcing your rights
- If Kajabi’s stated policies conflict with South African statutory rights, you may be entitled to a refund despite Kajabi’s terms.
- Where necessary, seek legal advice or contact the National Consumer Commission to enforce consumer protections in South Africa.
Customer experiences
Positive feedback
Users commonly praise Kajabi as a comprehensive, all‑in‑one platform combining hosting, course management, payments and communications.
On Capterra (South Africa) Kajabi scores well for ease of use and professional output: Kajabi on Capterra (ZA).
Negative feedback
Common complaints include relatively high cost, challenges integrating third‑party apps, and issues with billing or refunds beyond 30 days.
Some reviewers report user interface glitches and slow or limited human support; see broader user reviews: Kajabi on Trustpilot.
Documentation checklist
What to collect before cancelling
- Account email and username used to subscribe to Kajabi.
- Proof of payment (credit card statement, receipt or store purchase record).
- Subscription confirmation emails and any cancellation confirmation from the store or Kajabi.
Additional helpful records
- Screenshots of account billing page showing active subscription and renewal dates.
- Copies of communications with Kajabi support or with Apple/Google if the purchase was in‑app.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Kajabi site even though they subscribed through Apple or Google; those subscriptions must be cancelled in the store.
Always check how you originally purchased: web checkout vs in‑app store.
Missing documentation or timing errors
Failing to keep proof of purchase or waiting past the 30‑day window (per Kajabi’s stated policy) can make refunds more difficult.
For South African consumers, retain all documentation to support a claim under the Consumer Protection Act if needed.
Comparative recap
Key points compared
| Item | Kajabi | 期間 |
|---|---|---|
| Where to cancel | Web checkout: Kajabi account; In‑app: Apple/Google store | 月額 / 年間 |
| Refund policy | Refunds at company discretion; no refunds after 30 days; templates final sale | 月額 / 年間 |
| South African rights | Statutory cooling‑off (7 days) may apply despite Kajabi policy | 月額 / 年間 |
After cancelling
Verify access and billing
Confirm that charges have stopped and that you retain access for any remaining paid period.
Save any final billing statements or confirmation emails for your records.
Where to get more help
- For in‑app refund and access procedures: Kajabi help: in‑app purchases.
- For template purchase terms and refund rules: Kajabi templates purchasing terms.
- To read customer experiences before making further decisions: Capterra reviews (ZA) and Trustpilot.
Address
Company address
Kajabi, LLC
17100 Laguna Canyon Road, Ste. 100, Irvine, California 92603, United States
Notes on contacting from South Africa
There is no South African office listed publicly; international contact methods and online support are the primary channels.
If you require legal enforcement or consumer assistance in South Africa, consider contacting local consumer protection authorities or legal counsel.