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Cancellation Kami: Easy Method
What is Kami
Overview
Kami is a cloud-based education tool for viewing, annotating and collaborating on PDFs and documents in real time.
It integrates with classroom tools and is used by teachers and students to mark up and share documents online.
Primary uses
Common uses include PDF annotation, document collaboration, and classroom workflow integration with G‑Suite and similar platforms.
Kami is offered as a subscription cloud service with account controls and in‑app features for educators and individuals.
How to cancel Kami
Cancel via web or browser extension
- Open Kami on the web or the Kami extension, then go to your account settings (click your initials → Settings).
- Under "Subscriptions" click "Stop auto‑renewal" to cancel renewal; access continues until the end of the current billing period.
- See the official steps: Kami Help Center - Managing subscriptions.
Cancel on mobile (iOS and Android)
- iOS (App Store): cancel from your Apple ID subscriptions in iOS Settings or in the App Store under Subscriptions using the standard Apple process.
- Android (Google Play): open Google Play Store → Menu → Subscriptions → select Kami → tap "Cancel subscription" → confirm.
- For Google Play guidance see a step summary: How to cancel Kami (Google Play) - joinchargeback.
What happens when you cancel
Access and billing
Cancelling via "Stop auto‑renewal" cancels future renewals but does not immediately remove access.
You retain full access to paid features until the end of the current billing period.
Data and account state
Your files and annotations remain in your account after cancellation unless you delete them.
If you later re‑subscribe, prior documents attached to your account typically remain available.
Will I get a refund?
Kami's stated refund windows
Kami’s refund policy states annual cloud subscription plans can be refunded within 3 days of purchase or renewal.
Monthly plans are generally only refundable (for example, duplicate subscriptions) within 24 hours of purchase.
Source: Kami refund policy: Kami Refund Policy.
Exceptions and how to request
- Refunds may be considered for valid reasons; you must contact [email protected] and include your receipt or payment details.
- The Help Center notes refunds are handled case by case: Managing Kami subscriptions.
- Keep in mind: no mention of a 14‑day statutory right on Kami pages; their windows are shorter than some local laws.
Kami plans and pricing
Available plan categories
Public Kami documentation does not publish detailed South Africa pricing in the verified sources used for this guide.
If you need exact costs, contact Kami or check the platform where you subscribed (web, App Store, Google Play).
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Cloud subscription (example) | Annual | Contact for pricing |
| Cloud subscription (example) | Monthly | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off and the Consumer Protection Act
The South African Consumer Protection Act provides a 7‑day cooling‑off period for certain transactions, which may apply to online subscriptions in some cases.
Kami’s published refund windows (3 days annual, 24 hours monthly) are shorter than a 7‑day right and may not override local law.
Remedies and escalation
- If you believe Kami’s policy conflicts with South African law, you can raise the issue with the National Consumer Commission or seek local legal advice.
- Keep receipts and correspondence to support any complaint to consumer authorities.
Customer experiences
Positive feedback
Reviews on GetApp South Africa report high scores for Kami as an education/PDF annotation tool, praising features, value and support.
Summary: overall rating 4.7/5 with mentions of classroom usefulness and ease of annotating PDFs. Source: GetApp South Africa - Kami reviews.
Negative feedback
Separate reviews for a related Kami Home camera/cloud service on Trustpilot are largely negative, citing cancellation and refund problems and poor support.
Summary: TrustScore 1.5/5 with recurring complaints about cancellations, refunds and billing disputes. Source: Trustpilot - Kami Home.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation (date, amount, payment method).
- Subscription ID or account email used for the purchase.
- Screenshot of subscription page or billing entry showing the recurring charge.
- Store details if purchased via Google Play or App Store (transaction ID).
Optional supporting items
- Correspondence with Kami support, cancellation confirmation screenshots, and bank or card statements showing the charge.
- Any error messages or screenshots showing inability to cancel from the expected interface.
Common mistakes
Assuming cancellation equals immediate access loss
Many users expect features to stop instantly after cancelling. In reality, cancellation usually stops auto‑renewal but preserves access until the billing period ends.
Not checking which store billed you
Another common error is cancelling in the Kami web interface when the subscription was purchased through Apple or Google; the store subscription must be cancelled in that store.
Also, requesting a refund after the stated refund window without local law support often fails, so check timing carefully.
Comparative recap
Quick comparison of cancellation methods
| Method | Ease | Refund chance | Notes |
|---|---|---|---|
| Web (kami.app / extension) | High | Low beyond policy windows | Manage subscriptions - stops auto‑renewal, access until period end. |
| Google Play | Medium | Low beyond policy windows | Cancel via Google Play subscriptions. Steps summary: How to cancel (Google Play). |
| App Store (iOS) | Medium | Subject to Apple/App Store policies | Cancel via Apple ID subscriptions in iOS Settings or App Store; refunds follow Apple’s procedures. |
After cancelling
Immediate actions
Export or back up any important documents or annotations you may need after your subscription ends.
Confirm cancellation by checking your account subscription settings and your email for confirmation.
If charges continue or refund is refused
- Contact [email protected] with your documentation and the purchase receipt.
- If unresolved and you are in South Africa, consider contacting the National Consumer Commission for further assistance.
- Official help pages: Managing subscriptions and Kami Refund Policy.
Address
Headquarters
Level 3, 125 St Georges Bay Road, Parnell, Auckland 1052, New Zealand.
Support contact
Primary support email noted in Kami materials: [email protected].
When contacting support, include your account email, receipt and transaction details for fastest resolution.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Kami subscription via the web, open Kami on the web or the extension, go to your account settings, and click 'Stop auto-renewal' under 'Subscriptions'. This will stop future renewals while allowing access until the end of the current billing period. For proof, consider sending a written cancellation request via email.
To cancel your Kami subscription on mobile, for iOS, go to your Apple ID subscriptions in iOS Settings or the App Store, and follow the standard process to cancel. For Android, open the Google Play Store, go to Menu, select Subscriptions, choose Kami, and tap 'Cancel subscription'. Keep a record of your cancellation request.
After canceling your Kami subscription, your files and annotations will remain in your account unless you delete them. If you decide to re-subscribe later, your previous documents will typically still be available. It’s advisable to keep proof of your cancellation request.
Kami's refund policy states that annual subscriptions can be refunded within 3 days of purchase or renewal, while monthly plans are refundable within 24 hours of purchase for specific reasons. To request a refund, contact [email protected] with your payment details and keep a record of your communication.
Yes, refunds may be considered for valid reasons beyond the standard policy, but you must contact [email protected] to discuss your situation. Keep in mind that refunds are handled on a case-by-case basis, so retaining proof of your cancellation request is essential.