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Cancel KASPERSKY INTERNET SECURITY
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I hereby notify you of my decision to terminate the contract relating to the Kaspersky Internet Security service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kaspersky Internet Security: Easy Method
What is Kaspersky Internet Security
Overview
Kaspersky Internet Security is a subscription antivirus and internet-protection product that defends PCs, Macs and mobile devices from malware, ransomware, phishing and other online threats.
The product bundle commonly includes anti-malware, secure browsing, VPN, password manager and performance tools depending on the plan.
Who it’s for
It is aimed at home users who want layered protection across multiple devices and basic privacy tools like a VPN and password manager.
In some regions the product appears as or is succeeded by "Kaspersky Plus Internet Security" with similar feature sets.
How to cancel Kaspersky Internet Security
Cancel via Web (My Kaspersky)
- Log in to my.kaspersky.com
- Go to Subscription page → Manage Subscription → Cancel Subscription
- Follow prompts to confirm cancellation
Note: Cancelling stops future billing but keeps protection until the paid period ends.
Cancel via App Store or Reseller
- App stores (Google Play, Huawei, etc.): Open the store app → Subscriptions → disable auto-renewal or cancel there.
- Reseller (Nexway): Log in to the Kaspersky Customer Portal (Nexway) → Subscription page → Manage Subscription → Cancel → Confirm.
Note: App-store cancellations and billing are handled by the store; Kaspersky cannot directly cancel those.
What happens when you cancel
Access after cancellation
Your product remains active for the remainder of the paid subscription period after you cancel auto-renewal.
Protection features continue to work until the subscription expiry date; you will lose access only after expiry unless you renew.
Billing and account status
Cancellation prevents future automatic charges but does not automatically refund charges already taken for the next term.
If you cancel through a reseller or app store, billing is controlled by that provider and follow-up must be done with them.
Will I get a refund?
Web purchases (Kaspersky online store / Nexway)
Refund requests are accepted within 30 days of purchase if the product is unused or a renewal has not yet started.
Submit a request to Kaspersky Customer Support with purchase date, email and order number; refunds are typically processed in 5 - 7 business days.
App-store and premium support refunds
- App-store purchases: refunds must follow the app-store provider policy (Google Play, Apple App Store, etc.). Kaspersky cannot directly refund these purchases.
- Premium Support: refundable within 30 days if unused; contact customer services within 30 days. After that, refunds are not generally provided unless required by law.
Kaspersky Internet Security plans and pricing
Retail pricing snapshot
The table below lists typical South African retail pricing and features found in local listings for the "Kaspersky Plus Internet Security" family.
Prices include VAT and reflect common 2025 - 2026 retailer listings.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Kaspersky Plus Internet Security - 1 Device, 1 Year | R409.00 | Annual | Anti-Virus, Anti-Malware, Anti-Ransomware, Safe Web, VPN (Unlimited), Password Manager, Performance Tools, Data Leak Checker |
| Kaspersky Plus Internet Security - 1 User, 1 Year (PAP DVD, No CD) | R475.00 | Annual | Same feature set; physical PAP DVD packaging |
| Kaspersky Plus Internet Security - 3 Devices, 1 Year | R413.66 | Annual | Full Plus features, supports up to 3 devices |
Notes on pricing
Offers and packaging vary by retailer and promotions. The product may be marketed as "Kaspersky Plus Internet Security" in many South African listings.
Always check the retailer’s final price, VAT and any additional fees before purchase.
Your consumer rights in South Africa
Statutory protections
Under the South African Consumer Protection Act (CPA) consumers have rights for goods and services that are defective or misdescribed, including digital products in certain cases.
The CPA may also provide cooling-off or cancellation rights for remotely initiated transactions in specified circumstances.
How this affects Kaspersky policies
- Kaspersky’s 30-day refund policy is a company policy and does not override statutory rights under the CPA.
- If the law provides broader rights, you may pursue remedies regardless of a vendor’s stated "no refund" stance.
Customer experiences
Positive feedback
Some users report reliable protection, smooth performance and helpful customer service with response times of about a day and short phone/chat waits.
Reviews often highlight useful bundled tools such as VPN and password manager that improve perceived value.
Negative feedback
Other users report slow or inconsistent support, delayed issue resolution and cases where account closure did not stop renewals promptly.
There are complaints about auto-renewal charges at higher rates and requests for excessive documentation to obtain refunds.
Documentation checklist
What to prepare before requesting cancellation or refund
- Order number or invoice
- Email address used for the purchase or My Kaspersky account
- Purchase date and payment method
- Device details (if relevant) and screenshots of subscription status
Where to send documents
For web/Nexway purchases, contact Kaspersky Customer Support with the information above and the reason for refund or cancellation.
For app-store purchases, use the store’s refund process and provide store-specific transaction details.
Common mistakes
Assuming account closure equals subscription cancellation
Closing or deleting an account does not always disable recurring payments if the subscription was set up through a payment provider or app store.
Always check the subscription status in My Kaspersky or the app store and cancel auto-renewal explicitly.
Expecting automatic refunds after cancellation
Many users expect an immediate refund after cancelling; company policy typically stops future billing but does not refund already-charged future periods automatically.
If you believe a charge was incorrect, prepare your purchase records and contact support promptly; statutory rights may apply.
Comparative recap
Key aspects compared
| Aspect | Summary |
|---|---|
| Cancellation methods | My Kaspersky web portal, app-store subscriptions, or reseller portal (Nexway); app stores handled by the store provider. |
| Refund policy | 30-day refund for unused web purchases; app-store refunds depend on store policy; premium support refundable within 30 days if unused. |
| Effect of cancellation | Stops auto-renewal; product remains active until period end; no automatic refund for already-billed next-term charges. |
| South Africa specifics | Consumer Protection Act may provide additional rights beyond Kaspersky’s stated policy; statutory remedies can apply. |
Takeaway
Cancel renewals through the exact channel where you purchased the subscription and collect transaction evidence when requesting refunds.
Check local consumer-rights protections if you encounter refusal of refunds where the law may entitle you to relief.
After cancelling
Check and confirm
After cancellation, verify subscription status in My Kaspersky or in your app-store account to ensure auto-renewal is disabled.
Keep confirmation emails or screenshots showing cancelled status and the subscription expiry date.
Follow-up actions
- If charged incorrectly after cancellation, contact the payment provider and Kaspersky support with proof of cancellation.
- If you purchased via an app store, initiate any refund requests through that store’s customer support channels.
Address
Kaspersky South Africa office
Hertford Office Park, Building L, 90 Bekker Road, Midrand, South Africa, 1686.
Use this address for formal correspondence if required by support or local procedures.