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Cancel KEEPSAFE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Keepsafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keepsafe: Easy Method
What is Keepsafe
Overview
Keepsafe is a photo and video vault app that offers password-protected, encrypted storage for private media. It is subscription-based for premium features and is developed by GetKeepsafe in the United States.
Main purpose
The app's main functions are to hide and encrypt photos/videos, provide backup to cloud storage, and add privacy features like PIN or biometric locks. A free basic tier exists alongside a paid Premium subscription.
How to cancel Keepsafe
Google Play (Android)
- Open the Google Play Store app on the device used to subscribe.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Keepsafe Premium → Cancel. Cancel at least 48 hours before renewal to avoid auto‑renewal.
App Store (iOS) and Web/Direct
- iOS: On your device go to Settings → tap your name → Subscriptions → select Keepsafe Premium → Cancel Subscription. Cancel at least 48 hours before renewal.
- Web/direct: Keepsafe does not manage app-store subscriptions on the web. Follow the Terms of Service or contact Keepsafe support if you purchased directly.
What happens when you cancel
Access after cancellation
If you cancel through the app store you will typically retain Premium access until the end of the paid billing period. The subscription will not renew after that date.
Data and renewal
Files already uploaded remain in your account but some premium features (e.g., expanded cloud backup or recovery tools) may become inaccessible after downgrade.
Will I get a refund?
Keepsafe refund policy
- All fees are non‑refundable except where required by applicable law.
- There are no prorated refunds for unused portions of a subscription; pre‑purchased packages are final.
Exceptions and cooling‑off
- Keepsafe materials do not list a 14‑day digital cooling‑off or refund policy for subscriptions.
- If local law requires a refund or if the service is materially defective, you may have additional remedies under consumer protection law.
Keepsafe plans and pricing
Available tiers
Public documentation identifies a free basic tier and a Paid "Keepsafe Premium" subscription, but specific price points vary by region and store.
Pricing details
| Plan | Period | Price |
|---|---|---|
| Keepsafe Free | Per use | Contact for pricing |
| Keepsafe Premium | Subscription | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off and digital content
South African consumer law provides protections but digital content accessed immediately (like app subscriptions) generally lacks a 14‑day return right unless the supplier offers it.
Remedies for defective service
If the service is materially defective - such as data loss or inability to access paid features - you may seek remedies under the Consumer Protection Act for defective or mis‑described services.
Customer experiences
Positive feedback
- Many users praise Keepsafe's security, encryption, and the continued usefulness of the free basic version.
- Some users report satisfactory performance and value for price when Premium features work as expected.
Negative feedback
- Frequent reports of lost or disappearing files, especially when downgrading from Premium or after updates.
- App instability (crashes, slowness), aggressive monetization that locks recovery features, and slow or unhelpful support.
Documentation checklist
What to gather before contacting support
- Subscription receipts from Google Play or Apple App Store (email or store purchase history).
- Screenshots of subscription page, error messages, and any in‑app notices about billing or feature locks.
Account and device details
- Device model and OS version, Keepsafe app version, and the store account used to subscribe (Google or Apple ID).
- Exact dates of purchase and renewal attempts, and any transaction IDs if available.
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the app but subscriptions are managed by the store. Cancel through Google Play or Apple Subscriptions to stop renewals.
Expecting automatic refunds or immediate file access
Expecting a refund or immediate re‑access to premium‑locked features after cancel can cause problems. There are no prorated refunds and some recovery tools may be restricted after downgrade.
Comparative recap
How Keepsafe compares to typical vault apps
| Feature | Keepsafe | Typical vault app |
|---|---|---|
| Security & encryption | Widely perceived as strong by many users | Varies; many offer similar encryption claims |
| File reliability | Reports of lost/disappearing files after downgrade or updates | Some competitors also report issues, but experiences vary |
| Monetization | Essential recovery and backup features often behind paywall | Similar paywalls are common; policy transparency varies |
| Support responsiveness | Many users report slow or unhelpful responses | Support quality varies widely between providers |
After cancelling
Backup and export
- Before subscription expiry, export or back up any important photos and videos to local storage or another cloud service.
- Confirm that exported files open correctly on your device before removing Keepsafe access.
Useful links and next steps
- How to unsubscribe (official support): https://support.getkeepsafe.com/hc/en-us/articles/360034734171-How-to-unsubscribe
- Keepsafe Terms of Service: https://www.getkeepsafe.com/terms-of-service/
Address
Corporate address
Keepsafe (GetKeepsafe)
427 Bryant Street, San Francisco, CA 94107, United States
Regional presence
No South African office was identified; support and billing are handled from the developer's online channels and app‑store partners.