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Cancel LAUNCHPASS
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I hereby notify you of my decision to terminate the contract relating to the Launchpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Launchpass: Easy Method
What is LaunchPass
Overview
LaunchPass is a subscription management service that helps creators and communities sell access to paid groups, memberships and content. It integrates with payment processors and platforms such as Discord to automate access control.
Who uses it
Community owners, course creators and event organisers commonly use LaunchPass to collect recurring payments and manage members. Owners control billing, refunds and access through their Stripe account linked to LaunchPass.
How to cancel LaunchPass
If you are the account owner (your own subscription)
- Log in at LaunchPass.com and open your account.
- Go to Billing, then select the Free Plan to downgrade and cancel the paid plan.
- Your paid features remain until the end of the current billing period; there is no prorated refund for unused time.
If you are cancelling a member’s subscription
- The community owner must sign in to their Stripe dashboard and locate the member’s subscription (search by the member’s email).
- From Stripe the owner can cancel immediately or set the subscription to end at the period’s conclusion; LaunchPass will then remove access automatically.
- Owners manage cancellations for members - LaunchPass does not issue automatic refunds on behalf of owners.
If you are a paying member (self-service)
- Members can cancel themselves through the LaunchPass Customer Portal.
- Cancellations via the portal take effect at the end of the current billing period; no automatic refunds are issued.
- For details see the official LaunchPass guide: Manage your subscriptions with Customer Portal.
What happens when you cancel
Access and features
After cancellation your paid features remain active until the current billing period ends. Access to paid channels or content is removed when the subscription period expires.
Billing and renewal
No further automatic charges occur after cancellation unless you resubscribe. Owners can cancel immediately or at period end when managing member subscriptions via Stripe.
Data and records
Account and transaction records remain with the owner and Stripe. If you need information after cancellation, request it from the community owner or contact support for help reaching them.
Will I get a refund?
General policy
LaunchPass itself does not process refunds. Refund decisions and processing are controlled entirely by the community owner who holds the Stripe account for the service or group.
How refunds are issued
- If an owner agrees to refund, they must issue it through Stripe.
- Once issued, refunds typically appear in the customer’s account within 5 - 10 business days, or up to 7 - 14 business days for some international transactions, depending on banks and Stripe.
- See LaunchPass guidance on how refund requests are handled: How are refund requests handled.
What to do if you need a refund
- Contact the community owner directly to request a refund and provide payment details and dates.
- If the owner refuses or does not respond, you may raise a dispute with your bank or payment provider.
- If you cannot reach the owner, consult LaunchPass support guidance: Unexpected charge after cancelling.
LaunchPass plans and pricing
Pricing availability
Local (ZAR) pricing for South Africa is not published on LaunchPass’s public pages. LaunchPass publicly lists prices in USD and supports local currencies on customised checkout pages via Stripe.
How to get exact pricing
Contact the community owner or the person running the signup page for ZAR amounts and any transaction fees charged at checkout.
| Plan | Details | How to get price |
|---|---|---|
| Contact for pricing | Public pricing is listed in USD only; local currency display depends on Stripe checkout settings. | Ask the community owner or check the signup page for local ZAR pricing. |
Your consumer rights in South Africa
Refund rights and terms
There is no automatic statutory 14‑day cooling-off refund under LaunchPass policy. Refunds are determined by each community owner’s Terms & Conditions.
If the owner refuses a refund
- You can file a dispute with your bank or card issuer if you believe a charge is unauthorised or incorrect.
- Keep all transaction records and correspondence to support a dispute.
Practical local advice
Because user reports show issues like unexpected charges after cancellation, South African consumers should keep evidence of cancellations and communications.
Be prepared to escalate unresolved refund requests through your bank or card issuer if the owner does not cooperate.
Customer experiences
Positive feedback
- Many users praise LaunchPass for being user-friendly and easy to set up.
- Users often note smooth Discord integration and responsive support from some staff members.
Reported problems
- Some users report repeated billing after cancellation or unexpected renewals.
- There are complaints about slow or unhelpful responses from some community owners or support channels.
Takeaway
Overall experiences vary depending on the community owner’s practices and responsiveness. Retain all confirmations and correspondence to support any dispute or refund request.
Documentation checklist
What to keep
- Subscription confirmation emails and receipts.
- Cancellation confirmations or screenshots showing plan downgrade.
- All messages exchanged with the community owner about cancellations or refunds.
Additional items
- Bank or card statements showing the charge dates and amounts.
- Any Customer Portal records or links related to your subscription.
Common mistakes
Assuming LaunchPass issues refunds
Many users expect LaunchPass to automatically refund them. In reality refunds must be issued by the community owner via Stripe.
Not saving confirmation receipts
Failing to save cancellation confirmations or emails makes disputes harder to prove. Always keep screenshots or copies of confirmations.
Contacting the wrong party
Contact the community owner first for refunds. Contacting LaunchPass support alone will not guarantee a refund, though LaunchPass can help if you cannot reach the owner.
Comparative recap
What this compares
The table below contrasts key points about LaunchPass processes compared with a typical self-managed Stripe subscription where the vendor handles everything directly.
How to use this table
Use the table to identify who controls refunds, cancellations and pricing display for your subscription.
| Feature | LaunchPass | Typical vendor-managed Stripe subscription |
|---|---|---|
| Who cancels | Member via Customer Portal or owner via Stripe | Customer via vendor portal or vendor via Stripe |
| Refunds | Handled by community owner (via Stripe); LaunchPass does not issue refunds | Handled by vendor via Stripe |
| Currency display | Public pricing usually in USD; local currency may show on checkout via Stripe | Controlled by vendor’s Stripe settings |
| Support escalation | Contact owner first; LaunchPass support can assist reaching owner | Contact vendor; vendor responsible for support |
After cancelling
Immediate steps
- Save any cancellation confirmation or screenshot of the billing page showing the Free Plan selection.
- Monitor your bank or card statement for any further charges and keep records.
If charges continue or you need help
- Contact the community owner first to request explanation or refund.
- If you cannot reach the owner, follow LaunchPass guidance on unexpected charges: Unexpected charge after cancelling.
- For self-service subscription management see: Manage your subscriptions with Customer Portal.
Address
Corporate mailing address
SlackPass, Inc., 1900 Folsom St., Suite 107, Boulder, Colorado 80302, United States.