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Cancel LOGMEIN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Logmein service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Logmein: Easy Method
What is LogMeIn
Overview
LogMeIn is a suite of remote-access and remote-support products for individuals and businesses. It enables remote control of computers, remote support sessions, and device management.
The product family includes LogMeIn Pro, LogMeIn Rescue, Resolve and other remote-access tools sold as subscriptions.
Common uses
Individuals use LogMeIn to access home or work computers remotely, while businesses use Rescue/Resolve for IT support and remote troubleshooting.
Products are sold directly via the web and through platform stores (App Store / Google Play) in some cases.
How to cancel LogMeIn
Cancel web subscriptions (LogMeIn Rescue & Pro)
- LogMeIn Rescue (web): Online cancellation is not available; you must contact Customer Care support to cancel or change auto-renewal status.
- LogMeIn Pro (web): Cancellation must be done by contacting support. If you have a fixed-term contract you must call at least 30 days before the renewal date to avoid being charged again.
- When contacting support, be ready with account email, order number and billing details (see Documentation checklist below).
Cancel subscriptions bought via App Store / Google Play
- If you purchased via the Apple App Store or Google Play, cancel the subscription through that store following the store’s standard cancellation process.
- LogMeIn’s published help does not provide platform-specific cancellation steps; use the App Store or Play Store account settings to stop renewals.
What happens when you cancel
Access and renewal
After cancellation, access to the paid product typically ends according to the account’s billing cycle or as specified by support.
For fixed-term contracts, simply requesting cancellation may not stop charges unless made within the contract’s notice window.
Data retention and deletion
Per LogMeIn Pro guidance, after cancellation you lose access and account data is deleted after six months unless otherwise communicated by support.
Always ask support to confirm data retention timelines for your specific account during cancellation.
Will I get a refund?
General refund position
LogMeIn does not publish a standard 14-day money-back guarantee in its public Help Center or Terms, so refunds are not guaranteed as a matter of course.
Requests for refunds must be made to LogMeIn support and are handled case-by-case.
South African legal context and exceptions
- South African law does not require refunds for downloaded or accessed digital products (software) unless the product is defective or not as described.
- You may be eligible for a refund if the product is materially defective, fails to match the description, or the vendor breaches the contract.
LogMeIn plans and pricing
Pricing snapshot
Below are approximate prices for common LogMeIn plans. Prices for South African customers may vary and some listings appear in other currencies.
Use these as estimates and check your billing invoice or LogMeIn account for exact charges.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Pro for Individuals (via iOS App Store, labeled SAR) | ≈ R7,000.00 | Annual | Access to remote computers via LogMeIn Pro & Central app |
| LogMeIn Pro - Individuals (USD estimate) | ≈ R600.00/month (estimated) | Monthly (billed annually) | Access up to 2 computers |
| LogMeIn Rescue - Remote Support | ≈ R2,165.00/month (estimated) | Monthly | Remote support; smartphone support extra |
| LogMeIn Resolve - Remote Access tier | ≈ R580.00/month (estimated) | Monthly | Remote access per user |
Your consumer rights in South Africa
Cooling-off and digital products
Under the ECT Act there is a 7-day cooling-off right for online purchases, allowing cancellation without reason and a full refund within 30 days for applicable goods or services.
However, digital products such as software are excepted: refunds are not required if the product was downloaded or accessed unless defective or not as described.
Using the CPA and ECT together
- The Consumer Protection Act and the ECT Act work together: you have rights if the product is faulty, materially different to the description, or the seller breached the agreement.
- If you believe your rights were breached, gather proof and contact LogMeIn support first, then consider escalation to consumer protection bodies if unresolved.
Customer experiences
Positive feedback
Some customers praise LogMeIn for reliable remote access and ease of use when the service functions as expected.
Users commonly cite convenience and a strong feature set for remote control tasks.
Negative feedback
- Many complaints relate to difficulty cancelling: no online cancellation, requirement to contact support, and poor responsiveness.
- Reports include unexpected auto-renewal charges, difficulty updating billing information online, and refusal of refunds even when customers acted promptly.
- Review sources reporting these issues include Trustpilot, Sitejabber and GetApp South Africa summaries.
Documentation checklist
What to prepare before contacting support
- Account email address and username associated with the subscription.
- Order number or invoice for the subscription charge you wish to cancel.
- Payment method details and dates of the most recent charges.
- Screenshots of subscription status, renewal date, and any billing receipts.
Proof for refund or dispute
- Copies of any contract terms or fixed-term renewal notices (showing notice periods).
- Records of all communications with LogMeIn support, including dates and summaries.
- If purchased via an app store, proof of purchase from Apple or Google.
Common mistakes
Missing cancellation windows
Many customers miss required notice windows for fixed-term contracts and are charged a renewal fee as a result.
Always check contract terms for any “at least 30 days before renewal” requirement and act early.
Assuming app-store vs vendor cancellation
Purchasing through an app store requires cancellation through that store; attempting to cancel via the vendor account does not stop app-store renewals.
Keep separate records for platform purchases and direct-web purchases to avoid confusion.
Comparative recap
Plan comparison
| Plan | Cancellation method | Refund likelihood | Data retention | Price range (approx) |
|---|---|---|---|---|
| LogMeIn Pro (web) | Contact support (no online cancel) | Case-by-case; no published standard guarantee | Access lost on cancel; data deleted after six months | ≈ R600/month (estimate) |
| LogMeIn Rescue (web) | Contact Customer Care (no online cancel) | Case-by-case; refunds not guaranteed | Depends on account; ask support | ≈ R2,165/month (estimate) |
| App Store subscriptions | Cancel via Apple App Store or Google Play | Subject to store policies; vendor refund limited | Depends on vendor and store policy | Pro for Individuals ≈ R7,000/year (App Store SAR listing) |
After cancelling
Immediate steps
Keep a copy of the cancellation confirmation from LogMeIn support or the app store. Monitor your bank or card statements for pending or future charges.
If you see unexpected charges after cancellation, contact the payment provider to dispute them and retain all supporting documentation.
Escalation and further help
- If LogMeIn support does not resolve billing disputes, consider contacting South African consumer protection bodies such as the National Consumer Commission or your local consumer advice service.
- Document all steps taken, include dates, names of support agents, and copies of messages when escalating.
Address
Corporate mailing address
LogMeIn, Inc.
320 Summer Street, Boston, Massachusetts 02210, United States
Sending a cancellation notice
If you choose to send a written cancellation or formal notice, use the corporate address above and keep proof of postage or delivery.
Also retain a copy of the notice and any related correspondence for possible escalation or dispute resolution.