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Cancel LUCIDCHART
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lucidchart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lucidchart: Easy Method
What is Lucidchart
Overview
Lucidchart is a cloud-based diagramming and visual collaboration tool used to create flowcharts, diagrams, and process maps.
It is subscription-based and supports real-time collaboration, templates, and integrations for teams and individuals.
Primary uses
Common uses include process mapping, org charts, technical diagrams, and collaborative whiteboarding with teams.
Lucidchart is aimed at business, educational, and technical users who need shared visual communication tools.
How to cancel Lucidchart
Cancel via the web (recommended)
- Sign in to your Lucidchart account.
- Go to Plans & Billing in your account settings.
- Click the three-dot menu next to your product, select "Cancel this plan", then confirm the cancellation.
- For step-by-step reference see: Cancel Lucidchart (web guide).
Cancel via mobile app stores
- Apple App Store: Cancel the subscription through Apple subscription management on your iPhone or iPad (Settings > your name > Subscriptions).
- Google Play: Cancel via the Google Play Store app under Subscriptions.
- For app-store cancellation notes see: Cancel Lucidchart (app stores).
What happens when you cancel
Service access
After you cancel, your paid access continues until the end of the current billing period.
Once the paid period ends, the account downgrades to the free-limited plan.
Data and editing
Editing is restricted on the free-limited plan, but your documents remain viewable unless you delete them.
Export and collaboration features tied to paid plans will no longer be available after the downgrade.
Will I get a refund?
Lucidchart refund policy (general)
Lucidchart offers a 14‑day money‑back guarantee for first-time subscribers on both monthly and annual plans.
Requests within the 14‑day window are normally eligible for a refund under that guarantee.
Exceptions and app-store rules
- After 14 days, refunds are generally not provided unless special circumstances apply (for example outages or duplicate billing) and are assessed case-by-case.
- If you subscribed via the Apple App Store or Google Play, refunds and cancellations must follow Apple’s or Google’s refund processes; Lucid maintains a no-refund policy for app-store cancellations.
Lucidchart plans and pricing
Overview of reported pricing
No official South African ZAR pricing was available from Lucidchart at time of writing.
The table below shows estimated ZAR equivalents converted from Lucidchart’s US pricing (conversion approximate).
Pricing notes
For accurate local billing or current rates, contact Lucidchart support or check the South Africa‑localized payment flow when you sign up.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Individual | ≈ R152.64 / month | Monthly | Unlimited editable documents, premium templates, Visio import/export, 1 GB storage |
| Team | ≈ R172.80 - R192.00 / user / month | Monthly (3-user minimum for annual billing equivalent) | Advanced collaboration, revision history, protected publishing, integrations |
| Enterprise | ≈ R350.40 / user / month | Monthly | SSO, enterprise templates, admin controls, Lucidspark included |
Your consumer rights in South Africa
Refunds and digital goods
Under South African consumer law, digital goods and services are generally not refundable unless faulty or misrepresented.
Lucidchart’s 14‑day refund offer for new subscribers aligns with common consumer expectations.
Challenging unfair practices
- After 14 days, you may still contest refusals if you have evidence of unfair business practices, such as misleading auto‑renewals or lack of notification.
- Consumers can escalate valid complaints to the National Consumer Commission if terms violate the Consumer Protection Act.
Customer experiences
Positive feedback
Users on South African review sites praise Lucidchart for an intuitive interface, strong templates, and real‑time collaboration features.
See examples on review pages: Capterra South Africa and GetApp South Africa.
Common complaints
Negative reports include sudden pricing increases, unexpected auto‑renewals, and difficulty obtaining refunds or timely support responses.
Global complaint summaries are available at: Trustpilot.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe.
- Proof of purchase or billing receipts (date, amount, payment method).
- Subscription source (direct via Lucidchart, Apple App Store, or Google Play).
What to prepare for refund disputes
- Record of communications with Lucidchart support (dates, ticket numbers).
- Screenshots of unexpected charges, upgrade popups, or lack of confirmation.
- Evidence of service outages or duplicate billing if applicable.
Common mistakes
Not checking subscription source
Users often try to cancel inside Lucidchart when the subscription was billed through Apple or Google, which prevents successful cancellation.
Always confirm whether you subscribed directly or through an app store before cancelling.
Missing timing or documentation
Another common error is missing the 14‑day refund window or lacking receipts and proof when requesting refunds.
Keep billing emails and screenshots to support any refund or dispute request.
Comparative recap
Quick method comparison
This table compares cancellation routes, typical refund chances, and what happens to access after cancellation.
Use this to choose your route
| Aspect | Web cancellation | App Store (Apple) | Google Play | Refund chance | 期間 |
|---|---|---|---|---|---|
| How to cancel | Via Plans & Billing in account settings | Via Apple subscription settings | Via Google Play Subscriptions | Higher if within 14 days or special cases | N/A |
| Who handles refunds | Lucidchart billing team | Apple handles refunds | Google handles refunds | App-store refunds follow store policies, often strict | N/A |
| Access after cancel | Access until period end, then downgrade | Access until period end, then downgrade | Access until period end, then downgrade | Access typically continues until billing period ends | N/A |
After cancelling
Check your account
Confirm the cancellation email or on-screen confirmation and save any receipts or ticket numbers.
Verify that your account shows the correct end date for paid access.
Helpful links and next steps
- Web cancellation guide: postclic - cancel Lucidchart (web)
- App-store cancellation notes: postclic - cancel via App Store / Google Play
- Read user reviews and experiences: Trustpilot, Capterra South Africa, GetApp South Africa
Address
Company headquarters
Lucid Software Inc., 10355 South Jordan Gateway, Suite 150, South Jordan, Utah 84095, United States.
Contact tip
For billing-specific queries or local payment questions, use the Lucidchart support channels inside your account for the fastest response.