Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel LUMOSITY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lumosity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lumosity: Easy Method
What is Lumosity
Service overview
Lumosity is a subscription-based brain-training service that offers games and exercises aimed at improving cognitive skills such as memory, attention and problem-solving.
It is delivered via web and mobile apps and uses a premium subscription model for full access to personalised training and insights.
Who this guide is for
This guide is tailored for users in South Africa who need clear steps to cancel, understand refunds, or handle billing issues with Lumosity.
It summarises platform-specific cancellation steps, refund rules, common problems and suggested next steps.
How to cancel Lumosity
Web (Lumosity.com)
- Log into your account on the Lumosity website.
- Go to Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal.
- Confirm cancellation and optionally provide a reason for cancelling.
Android / Google Play and iOS / Apple
- Android (via app): Open Lumosity → Settings → Account Settings → Manage Subscription → Cancel subscription.
- Android (via web): Visit payments.google.com → Subscriptions → select Lumosity → Cancel subscription.
- iOS (iPhone/iPad): Settings → Apple ID → Subscriptions → select Lumosity → Cancel Subscription.
- iOS alternative: Manage subscriptions in iTunes on desktop if preferred.
What happens when you cancel
Access after cancellation
When you cancel, auto‑renewal is disabled but you typically retain premium access until the end of the current paid period.
After that date your account reverts to the free tier and premium features become unavailable.
Data and account status
Your account and progress data are normally retained unless you request account deletion under Lumosity’s policies.
Billing stops for future renewals once cancellation is confirmed; keep receipts and confirmation messages for records.
Will I get a refund?
Web and Google Play refunds
- There is a 30‑day full money‑back guarantee for yearly, two‑year and lifetime plans on Lumosity.com and via Google Play.
- Monthly subscriptions are generally not refundable; renewals are refundable if claimed within 30 days in eligible plans.
App Store (Apple) purchases
- Purchases made through the Apple App Store are handled by Apple; Lumosity cannot issue refunds for App Store purchases.
- If you bought via Apple, request a refund directly through Apple Support / Apple’s refund process.
Lumosity plans and pricing
Pricing overview
The table below lists South African App Store in‑app prices observed. Period assignments are inferred from typical tiers and are not confirmed by Lumosity.
Confirm exact billing periods in your App Store or Lumosity account before purchase.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Lumosity Premium | R229.99 | Monthly (inferred) | Full personalised training, games and insights (Premium access) |
| Lumosity Premium | R749.99 | Quarterly / Semi‑annual (inferred) | Premium access |
| Lumosity Premium | R929.99 | Quarterly / Semi‑annual (inferred) | Premium access |
| Lumosity Premium | R1,199.99 | Annual (inferred) | Premium access |
| Lumosity Premium | R1,499.99 | Annual (inferred) | Premium access |
| Multi‑year / Bundle | R1,999.99 | Multi‑year / Bundle (inferred) | Premium access |
Your consumer rights in South Africa
General protections
South African consumer protection laws (for example, the Consumer Protection Act) provide rights such as protection from unfair contract terms and entitlement to remedies for defective services.
These laws support fair dealing, but enforcement and remedies depend on the specific circumstances of the sale and the platform used.
How this applies to Lumosity
- No South Africa‑specific Lumosity policy was identified; cancellations and refunds are governed by Lumosity’s stated policies and the platform (Apple/Google) terms.
- If you believe your consumer rights were breached, you can seek assistance from local consumer protection authorities or the National Consumer Commission.
Customer experiences
Positive reports
- Some users report improvements in memory, processing speed and mental sharpness after regular use.
- There are occasional reports of responsive customer service resolving access or subscription issues.
Negative reports
- Common complaints include unexpected auto‑renewals, perceived double charges, and re‑subscriptions after cancellation.
- Users also report slow or no customer support responses, app crashes, and problems accessing premium content after payment.
Documentation checklist
Information to gather before contacting support
- Account email address and username used for Lumosity.
- Order number, transaction ID, receipt or screenshot showing the charge.
- Date and time of the charge and the payment method used (Apple/Google/card).
Supporting evidence
- Screenshot of subscription page showing renewal date or active subscription.
- Copies of any emails or chat transcripts with Lumosity or app‑store support.
- Bank or card statement entries for the billed amount.
Common mistakes
Cancelling the wrong place
A frequent error is cancelling in the Lumosity app but not in the app store (or vice versa). Always cancel in the place where you originally subscribed.
Expecting immediate refunds or account deletion to stop billing
Another mistake is assuming cancellation triggers an immediate refund or that deleting the app/account automatically stops billing.
Refunds follow Lumosity or platform rules and billing typically continues until the paid period ends unless a refund is granted.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Web (Lumosity.com) | Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal | 30‑day full money‑back for yearly/two‑year/lifetime; monthly not refundable | Renewals refundable within 30 days for eligible plans |
| Android / Google Play | App: Settings → Account Settings → Manage Subscription → Cancel; or payments.google.com → Subscriptions → Cancel | 30‑day guarantee for eligible long‑term plans via Google Play; monthly usually not refundable | Manage subscriptions via Google payments for fastest results |
| iOS / Apple App Store | iPhone/iPad: Settings → Apple ID → Subscriptions → Cancel; or manage in iTunes | Apple handles refunds; Lumosity cannot refund App Store purchases | Request refunds through Apple Support / Apple’s reported refund process |
After cancelling
Immediate steps
- Keep the cancellation confirmation email or screenshot for your records.
- Check the expiry date of your paid period and note when premium access will end.
Follow up actions
- Monitor your bank or card statements for any unexpected charges after cancellation.
- If charged incorrectly, contact Lumosity support and the payment provider (Apple/Google/bank) with your documentation.
Address
Corporate address
Lumosity (Lumos Labs, Inc.)
140 New Montgomery Street, Floor 19, San Francisco, CA 94105, United States
Notes for written notices
If you choose to send a written cancellation or dispute, include account details, transaction information and copies of receipts.
Sending registered mail or keeping delivery records is recommended for formal disputes.