Cancellation Meteor: Easy Method

What is Meteor

Overview

Meteor is a platform associated with several products: a UK‑based savings/investment portal (Meteor Asset Management) and software services branded "Meteor".

The instructions below focus on cancellation and withdrawal for the Meteor savings/investments product and on subscription/hosting rules where referenced.

Key distinctions

Investment products (fixed‑term, easy access, notice accounts) follow product terms rather than app store subscription rules.

Software/subscription terms (hosting or app subscriptions) follow the platform terms of service for Meteor software.

How to cancel Meteor

Cancel an investment or withdraw funds

• Check your product type (Fixed‑term, Easy Access, or Notice account) in your account dashboard or product documentation.
• For Easy Access: submit a withdrawal request in your account - funds are generally withdrawable anytime per the product terms.
• For Notice accounts: submit the required notice period as specified for that account to trigger withdrawal.
• For Fixed‑term investments: maturity occurs automatically; early withdrawal requires following the provider’s early‑withdrawal procedure and may incur charges.
• If unsure, contact Meteor support via your account help or the platform support channels before making any transaction.

Cancel a subscription or app purchase

• App Store / Google Play subscriptions must be cancelled directly through Apple or Google where the purchase was made; Meteor AM does not specify cancellation via those stores for investment products.
• For Meteor software hosting/subscription, review the Meteor terms of service and cancel via the dashboard or the method set out in those terms.
• Retain confirmation emails or screenshots of cancellation steps for your records.

What happens when you cancel

Access and service changes

Access to investment accounts depends on the product: Easy Access funds become available after withdrawal processing; fixed‑term holdings remain until maturity unless an early withdrawal is executed.

Subscription services end according to the billing cycle and the provider’s terms of service for software products.

Data, records and processing time

Meteor processes withdrawal and closure requests per its platform rules; processing times vary by product and banking rails.

If you request data deletion, keep copies of any confirmations - some reviewers report problems with deletion and subsequent marketing contacts.

Will I get a refund?

Refunds for investments

There is no statutory 14‑day money‑back right for investments; product literature and early withdrawal terms apply.

Withdrawing before maturity may incur an early withdrawal charge and you may lose capital if market values have fallen.

Refunds for subscriptions and hosting

Meteor software terms state there are no refunds for partial months of hosting or subscription services.

Always check the specific terms linked to your subscription before assuming a pro‑rata refund will be given.

Meteor plans and pricing

Available plans (South African pricing)

Notes on pricing

These exact ZAR prices are for apps named “Meteor” available in the App Store (2025/2026) and were verified from available listings.

No other ZAR‑priced offerings were found in the verified sources; contact the provider if you need pricing for other services.

Your consumer rights in South Africa

General rights and best practice

South African consumers are protected by the Consumer Protection Act and related regulations; rights include clear terms, fair treatment and keeping transaction records.

Keep account statements, terms and any correspondence to support disputes or complaints locally.

Cross‑border and Financial Ombudsman escalation

If Meteor is a UK‑based provider for your product, Meteor explains its complaints process and escalation to the UK Financial Ombudsman Service where applicable.

Check whether your complaint should be handled locally first or escalated to the provider’s stated dispute resolution route.

Customer experiences

Positive reports

Users praise the Meteor savings portal as “excellent and easy to use” and report the investment transfer process as “efficient, clear, and hassle‑free.”

Positive feedback highlights ease of use for moving savings between providers.

Negative reports

Some users report intrusive ID verification requirements (selfie checks) beyond their expectations under FCA rules.

There are reports that data‑deletion requests were not fully respected and marketing emails continued after a deletion request.

Documentation checklist

What to prepare before cancelling

• Account number or client reference from your Meteor account.
• Government ID (as used for account verification) and proof of address.
• Instruction in writing (email or in‑platform message) stating withdrawal or cancellation request.
• Bank details for payouts and any transfer instructions if moving funds to another provider.

Additional items to keep

• Copies of product terms and any maturity or notice requirements.
• Evidence of any cancellation confirmations, timestamps and screenshots.
• Records of any communications with support for complaints or escalation.

Common mistakes

Withdrawing before checking terms

Attempting an early withdrawal without reading the product terms can lead to a flat early withdrawal charge and potential capital loss.

Example: early withdrawal charges (e.g. a flat £100 fee effective June 2025) may apply to some products.

Assuming app store cancellation covers investments

Many users assume cancelling an app subscription via Apple/Google also cancels investment or savings accounts - this is not the case for Meteor Asset Management products.

Always cancel or request withdrawals through the provider’s account interface for investment products.

Comparative recap

Quick comparison table

Summary takeaway

Cancellation and refunds depend on the exact product and its terms; read documentation and confirm steps before acting.

Keep records and use the provider’s official complaint route if problems arise.

After cancelling

Immediate steps

• Save confirmation of cancellation or withdrawal and any settlement or payout receipts.
• Monitor your bank account and the provider account until the transaction completes.

Where to get help or escalate

• Product FAQs and protections: Meteor AM FAQs
• Early withdrawal charges explained: Early withdrawal charges
• Terms of service for software/subscription questions: Meteor Terms of Service
• Complaints process: Meteor complaints page
• Read user experiences: Meteor on Trustpilot

Address

Registered address (pipeline information)

83 THE MERIDIAN, BEDFORDVIEW, JOHANNESBURG, GAUTENG, 2001, South Africa

Operational note

Records indicate the local company may be inactive or deregistered; confirm current contact details before sending documents or payments.

If you are unsure whether you are dealing with the correct entity, contact support through your account and retain all correspondence.