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Cancel MYFAX
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Myfax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Myfax: Easy Method
What is MyFax
Overview
MyFax is a cloud-based fax service that lets users send and receive faxes via email, web and mobile without a physical fax machine.
It is subscription based and is used by businesses and individuals who need digital fax functionality integrated with email and apps.
How it works
Users get a dedicated fax number and manage faxes through MyFax Central, email-to-fax, or mobile apps.
Plans typically include a monthly allowance of inbound and outbound pages and automatic renewal unless cancelled.
How to cancel MyFax
Via web (MyFax Central)
- Log in to MyFax Central.
- Go to "Account Details" → select the "Billing" tab.
- Click "Cancel My Account". Cancellation takes effect at the end of the current billing cycle unless you are in a free trial, which cancels immediately.
- Official instructions: MyFax cancel page.
Via mobile store subscriptions and support
- iOS (App Store): Cancel auto‑renewal in your Apple ID Subscriptions settings; deleting the app does not cancel the subscription. (See MyFax terms: MyFax Terms.)
- Google Play: Open Google Play → Subscriptions → locate MyFax → cancel subscription; billing should stop after cancellation.
- If you cannot cancel online, contact MyFax customer support via chat or email; be prepared to verify the account using your MyFax number and the last four digits of the card used for billing.
What happens when you cancel
Access and service
After cancellation the service normally remains active until the end of the paid billing period, unless cancelled during a free trial which ends immediately.
Your ability to send or receive faxes will continue until the subscription period ends, unless MyFax notifies otherwise.
Billing and data
Automatic renewals stop after cancellation; you should receive confirmation that renewal is disabled.
Stored faxes and account data may remain per MyFax policies - export any records you need before losing access.
Will I get a refund?
Official policy
MyFax does not publish a universal refund entitlement; refunds are handled case-by-case and often are not granted.
The MyFax Terms state that any unused prepaid balance ("Usage Prepay Amount") is forfeited on cancellation and is non‑refundable.
Exceptions and practicalities
- Refunds for unused time are commonly refused under the stated terms.
- Some third‑party guides and user reports indicate MyFax frequently treats payments as non‑refundable.
- If you believe you have grounds for a refund, contact MyFax support and retain records of charges and cancellation attempts.
MyFax plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| MyFax (via iOS in‑app purchase) | R209.99 | Monthly | Approx. 300 combined inbound and outbound fax pages monthly (based on equivalent USD plan) |
Notes on pricing
Official MyFax pricing on the company site is displayed in USD; the explicit ZAR price located is the iOS App Store listing (R209.99).
For full, current pricing and plan details visit the MyFax site or check your app store subscription page.
Your consumer rights in South Africa
Relevant law
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair value, quality service and fair dealing from suppliers.
The CPA addresses issues like unfair contract terms and misleading conduct, which can be relevant for digital subscriptions.
Practical steps under South African law
- Review MyFax's terms against CPA provisions such as unfair terms and the right to fair value.
- If you believe terms are unfair or misleading, you may lodge a complaint with the National Consumer Commission or seek dispute resolution.
- Keep clear records of sign‑up, cancellation attempts, billing and communications for any complaint or dispute.
Customer experiences
Positive feedback
- Some users report the service is intuitive, cost‑effective and praise helpful customer support staff resolving issues promptly.
- Positive reviews highlight ease of use and value for basic digital faxing needs.
Negative feedback
- Multiple complaints cite difficulty cancelling, continued billing after cancellation, unexpected charges and slow or limited support channels.
- Some reviewers describe the refund policy as restrictive and report frustration when seeking billing reversals.
Documentation checklist
Essential documents
- Account email and username used to register the MyFax account.
- MyFax number (fax number) associated with the account.
- Last four digits of the payment card used for verification.
- Screenshots or copies of billing statements showing charges you dispute.
Optional supporting items
- Copies of cancellation confirmation emails or screenshots from MyFax Central.
- Records of chat transcripts or support emails and timestamps of attempted cancellations.
Common mistakes
Mistakes when cancelling
Uninstalling the mobile app without cancelling the subscription in your Apple or Google account - this does not stop billing.
Failing to check the "Billing" tab in MyFax Central where the explicit "Cancel My Account" control is located.
Billing and refund mistakes
Assuming unused time is automatically refunded - MyFax terms state unused prepaid balances may be forfeited.
Not saving proof of cancellation or confirmation numbers makes disputes harder to resolve with support or consumer bodies.
Comparative recap
Quick comparison table
| Aspect | MyFax (observed) |
|---|---|
| Ease of cancellation | Web cancellation available via MyFax Central; mobile store cancellations require App Store/Google Play actions. |
| Refund policy | Generally restricted. Terms indicate unused prepaid balances are forfeited and refunds are case‑by‑case. |
| Pricing transparency | Official site lists USD pricing; South African App Store shows R209.99 for iOS in‑app subscription. |
| Support channels | Support via chat and email; some users report limited responsiveness or difficulty resolving billing disputes. |
After cancelling
Confirm cancellation
Save any on‑screen confirmation or email confirmation showing your account has been cancelled or auto‑renewal disabled.
If you were billed incorrectly after cancellation, gather proof and contact support immediately.
Helpful links
- How to cancel: https://www.myfax.com/cancel
- Terms and refund provisions: https://www.myfax.com/legal/terms
Address
Mailing address
2 Gurdwara Road, 3rd Floor, Ottawa, ON K2E 1A2, Canada.
Use this address only for postal correspondence; confirm current corporate addresses on official channels before sending sensitive documents.
Notes on addresses
Publicly listed addresses appear in various third‑party directories; MyFax official contact details and support channels are the primary way to resolve account issues.
For legal or formal complaints, keep copies of all communication and consider seeking guidance from local consumer protection agencies.