Cancellation Neocortext: Easy Method

What is Neocortext

Service overview

Neocortext is a SaaS platform that offers AI-driven text analysis and summarization tools designed to help teams extract insights from large volumes of text.

The service is subscription-based and accessible via mobile apps and direct web accounts, with account management and billing controlled through the platform or the app store used to subscribe.

Main uses

Users typically use Neocortext for automated summarization, text analytics and productivity workflows that reduce manual reading and research time.

Access methods include Android (Google Play), iOS (App Store) and direct web subscriptions, each with different cancellation and refund flows.

How to cancel Neocortext

Cancel via Google Play (Android)

• Open the Google Play app on your Android device.
• Go to Subscriptions, find “Reface” (Neocortext app) and tap it.
• Tap “Cancel” to stop the subscription; request refunds separately via Google Play’s refund flow.

Cancel via App Store (iOS) and Web/Direct

• On iOS: On your device or in the App Store, go to Subscriptions, find “Reface” and tap “Cancel Subscription.”
• Web/Direct: Log into your Neocortext account on the website or app, go to the subscription or plans page, and cancel the subscription there.
• For proof, you may also send written notice (for example registered mail) if you need documentary evidence of cancellation.

What happens when you cancel

Access after cancellation

Cancellation typically stops future renewals but access usually remains until the end of the current billing period.

You should verify the subscription end date in your account or with the app store used to subscribe.

Data and account effects

Cancelling a subscription does not always delete your account or stored data; check account settings for data retention or deletion options.

If you want data removed, request account deletion explicitly through the app or account settings and keep a copy of any confirmation.

Will I get a refund?

Neocortext refund policy (general)

Neocortext’s Terms of Service state that fees are generally non-cancelable and non-refundable, except where the terms expressly provide otherwise.

As a result, routine cancellations will not automatically trigger refunds according to the service terms.

Platform-specific and exception routes

• Google Play / Apple: You may request refunds through the respective platform refund processes; approval is at the platform’s discretion.
• Consumer law exceptions: If there was misleading conduct or failure to deliver, local consumer rights may provide remedies beyond the stated policy.
• No general statutory 14-day refund right is provided in the service terms, although local laws may create specific entitlements in certain situations.

Neocortext plans and pricing

Availability of pricing information

No definitive pricing for Neocortext specific to South Africa was found in available information for 2024/2025.

Because public pricing could not be verified, the table below indicates how to obtain pricing instead of listing unverified fees.

Your consumer rights in South Africa

General CPA context

South African Consumer Protection Act (CPA) provides certain protections such as cooling-off or rescission rights in specific situations.

These rights depend on the transaction type, how the service was sold, and the value and location of delivery.

Applying rights to Neocortext

• Neocortext’s non-refundable terms may conflict with CPA protections in cases of misleading or deceptive conduct.
• If you were billed unexpectedly, charged after cancellation, or not given clear renewal disclosure, you may report problems to the National Consumer Commission.
• Gather evidence (receipts, screenshots, correspondence) to support any consumer complaint or refund request under the CPA.

Customer experiences

Positive feedback

Some users report the app is funny, easy to use and includes many entertaining templates with a good user experience.

These positive reviews highlight ease of use and enjoyable content as reasons for satisfaction.

Negative feedback

Many reviews (including from South African users) report unexpected recurring weekly charges, difficulty cancelling, continued billing after cancellation, and unresponsive support.

Recurring billing complaints often mention high weekly charges and problems securing refunds or confirmations of cancellation.

Documentation checklist

What to collect before you cancel

• Subscription receipt or invoice showing date, amount and transaction ID.
• Screenshot of subscription status in Google Play, App Store, or Neocortext account page.
• Record of payment method used (card statement line or app store charge).

What to keep after you cancel

• Confirmation of cancellation (email, in-app message or screenshot).
• Any correspondence with support and timestamps of attempted cancellations.
• Copies of refund requests submitted to Google Play or Apple and any responses received.

Common mistakes

Relying only on email cancellation

Some users assume an email to support automatically cancels a subscription, but the app store subscription may still be active.

Always cancel via the platform where you originally subscribed (Google Play, App Store, or the Neocortext web account).

Not saving proof and missing platform steps

Failing to save cancellation confirmations or receipts weakens refund or dispute claims.

Also, neglecting to follow the platform’s refund flow (Google Play or Apple) can prevent consideration of a refund by that platform.

Comparative recap

Quick method comparison

The table below summarises cancellation methods, where to request refunds, and practical notes for each route.

Use the method matching how you originally subscribed for fastest resolution.

After cancelling

Verify cancellation and monitor billing

Check your account or app store subscription page for a confirmation and the end date of service.

Monitor your bank or card statement for any further charges and keep evidence if unexpected billing continues.

Escalation and remedies

If you cannot resolve charges with Neocortext or the app store, consider contacting your payment provider to dispute unauthorised or recurring charges.

For unresolved consumer issues or misleading billing practices in South Africa, you may contact the National Consumer Commission and provide documentation.

Address

Known corporate addresses

Primary known address associated with Neocortext/Neocortext, Inc. listings: 300 Delaware Ave, Wilmington, DE, United States.

Alternate contact address

Another address shown in company profiles is Suite 3‑A, 221 North Broad Street, Middletown, DE 19709, United States.