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Cancel NERVA
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Nerva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nerva: Easy Method
What is Nerva
Overview
Nerva is a subscription-based digital app offering gut-directed hypnotherapy and behavioural tools aimed at helping users manage IBS and related gut symptoms. It provides guided sessions, education about the gut - brain connection, and daily support tools through a mobile and web experience.
How users typically use it
Users access Nerva via iOS, Google Play or the web to follow programmes of audio sessions and exercises. The app is commonly described as a therapy programme delivered as a recurring subscription.
How to cancel Nerva
Cancel via App Store (iOS)
- Open iOS Settings on your device.
- Tap your Apple ID at the top, then choose Subscriptions.
- Select the Nerva subscription and tap Cancel Subscription.
- Important: You must cancel at least 24 hours before the renewal date to avoid the next charge.
Cancel via Google Play or Web
- Google Play: In the Nerva app settings tap Subscription → Manage Subscription; you will be redirected to your device’s Subscriptions screen where you can cancel.
- Web (Stripe): In the Nerva app settings tap Subscription → Manage Subscription; you will be taken to the Stripe customer portal where you can tap Cancel plan and follow the instructions.
What happens when you cancel
Access after cancellation
When you cancel, cancellation typically prevents future renewals but does not always remove access immediately.
In most cases you will retain access until the end of the current paid billing period; check your account or confirmation message for exact dates.
Data and account status
Cancelling a subscription does not necessarily delete your account or data. Your profile, progress and settings may remain stored unless you request account deletion.
Contact Nerva support via the official site if you need full account or data removal after cancelling.
Will I get a refund?
Web and Google Play refund policy
- Nerva offers a up to 42-day full refund money-back guarantee for Web or Google Play purchases, subject to conditions.
- Eligibility: you must have listened to no more than 7 sessions and have paid only once (no partial refunds are offered).
iTunes / Apple App Store refunds
- iOS purchases are handled by Apple. Refunds are processed by Apple at their discretion.
- Apple may typically consider refund requests within 30 days of purchase; contact Apple Support for iTunes/App Store refunds.
Nerva plans and pricing
Pricing summary
The table below lists the pricing observed for South African customers (ZAR). Confirm current prices in the app store before purchase as rates can change.
Notes on billing
Plans shown include monthly, multi-month and full-access annual-style plans. Promotions (for example a 30% off offer) may apply to some 3-month options.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Nerva IBS programme (Monthly) | R739.99 | Monthly | Access to Nerva IBS therapy on a monthly subscription basis |
| Nerva IBS programme (3 Month) | R1,249.99 | 3 Months | Access to Nerva IBS therapy on a quarterly (3-month) subscription |
| Nerva IBS programme (3 Month) - 30% Off | R989.99 | 3 Months (Discounted) | Discounted access (30% off) to Nerva IBS therapy for 3 months |
| Nerva Full Access | R3,999.99 | Annual (presumed) | Full access to Nerva (likely annual subscription including maintenance tools) |
Your consumer rights in South Africa
Applicable law and scope
South African consumers are protected by the Consumer Protection Act (CPA), which provides general protections against unfair business practices and some cooling-off rights.
However, digital subscription services do not always fall under the CPA’s traditional 7-day cooling-off period in the same way as physical goods.
Practical steps if you have a dispute
- Check the platform you purchased through (Apple/Google/Stripe) for their refund process and timelines.
- If a refund is refused, contact your payment provider (bank or card issuer) to dispute the charge if you believe it was unfair.
- Consider contacting your local consumer protection authority for guidance on digital subscriptions under the CPA.
Customer experiences
Positive feedback
Many users report life-changing improvements such as reduced bloating, better sleep, and improved IBS symptom control after using Nerva.
Users often praise the calming guided relaxation and hypnotherapy sessions and describe the app as user-friendly and accessible.
Negative feedback
Some users report billing frustrations, including unexpected charges after trials or difficulty finding cheaper plans without contacting support.
There are accounts of sessions stopping abruptly and instances where users had unresolved refund or support issues.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation showing date and amount charged.
- App store transaction ID (Apple or Google) or Stripe receipt if purchased on the web.
- Evidence of sessions listened (note: refund eligibility may require having listened to 7 sessions or fewer).
- Screenshots of subscription settings, renewal dates, and any error messages.
- Payment method details and dates of charges.
When to escalate
- If support does not resolve billing or refund issues, contact your bank/card issuer to dispute the charge.
- Keep a record of all correspondence and reference it if you involve a consumer protection authority.
Common mistakes
Forgetting to cancel the store subscription
Many users delete the Nerva app but forget to cancel the subscription in the App Store or Google Play, which leads to continued charges.
Always cancel the subscription through the store platform used to make the purchase, not just by deleting the app.
Timing and refund misunderstandings
On iOS you must cancel at least 24 hours before renewal to avoid the next charge; assuming cancellation after that point will stop billing can lead to surprise charges.
Also, assume iTunes/App Store refunds are handled by Apple and web/Google refunds follow Nerva’s 42-day policy with session-listening conditions.
Comparative recap
Quick channel comparison
The table below summarises cancellation and refund differences by purchase channel to help you choose the correct path.
How to use this table
Find the channel you used to subscribe and follow the cancellation method and refund notes provided.
| Channel | How to cancel | Refund window | Period (期間) |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Subscriptions → Nerva → Cancel Subscription. | Refunds handled by Apple (typically considered within 30 days at Apple’s discretion). | Depends on plan |
| Google Play Store | In-app: Settings → Subscription → Manage Subscription → redirected to device Subscriptions screen to cancel. | Web/Google purchases: up to 42-day money-back guarantee (conditions apply). | Depends on plan |
| Web (Stripe) | In-app: Settings → Subscription → Manage Subscription → Stripe customer portal → Cancel plan. | Up to 42-day full refund guarantee (listen limit and one-time payment conditions apply). | Depends on plan |
After cancelling
Confirm cancellation
After you cancel, check for a confirmation message or email from the platform or Nerva. Keep that confirmation for your records.
If you do not receive confirmation, check your subscriptions list in the App Store, Google Play, or Stripe portal to verify cancellation.
Helpful links and next steps
Visit the official Nerva website for help articles and support: Nerva official site.
If you paid via Apple or Google, contact Apple Support or Google Play Help through your device for store-handled refunds.
Address
Head office
Business Bay, Ontario Tower, Office No.1004, Dubai, U.A.E.
Legal and contact notes
This address is the company location listed in product information. For subscription or refund requests use the in-app support or the official website contact channels.